Intercom

SEPTEMBER 5, 2023

AI may be transforming customer support, but a successful approach takes more than just a flick of a switch. In our latest webinar, we’ve covered how you can scale an AI-first support strategy while maintaining quality and consistency. Take our new AI chatbot, Fin.

AI 52

AI ML Sentiment Analysis Scorecard 52

UJET

DECEMBER 10, 2020

And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Babe Ruth had Lou Gehrig—the list goes on. The UJET Virtual Agents.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Babe Ruth had Lou Gehrig—the list goes on. The UJET Virtual Agents.

ML 72

ML Customer Service AI Sports 72

CSAT.AI

SEPTEMBER 20, 2018

A scoreboard in a game let’s the players know where they stand and let’s the coach know how to best work the team. Similarly, measurable metrics keep Customer Service Reps heads in their game and help their Managers plan for the win. What other factors affect the game?

Gaming 52

Gaming Sentiment Analysis Sports Customer Satisfaction 52

ECXO

APRIL 10, 2024

This concept can be applied to customer experience as well. When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

CSAT.AI

JULY 19, 2023

That’s where generative AI can help. Performing automated QA by analyzing instances, generative AI summaries give you a granular view of what is working and what isn’t. Adjust product and services to match consumer needs as they evolve rather than trying to play a costly game of catch up. So what can you do?

Sentiment Analysis 74

Sentiment Analysis AI Contact Center CX 74

Zendesk

SEPTEMBER 21, 2023

Get ready to level up your support game like never before. Additional apps added in September: AI Prompt Pro (Support) uses AI to transform complex customer service interactions into concise summaries, and can be activated on-demand or automatically on ticket load– streamlining the response process.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

Lumoa

FEBRUARY 14, 2024

It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. How customers experience your brand is more important than ever before.

Customer Experience 83

Customer Experience ML Social Media CX 83

Fonolo

DECEMBER 1, 2022

We’ll help you piece together the puzzle as we unpack the options: identifying game-changing features, discussing procurement, and shining a light on industry trendsetters who are breaking new ground. . Up to 33% of callers say that repeating their information is their biggest customer service pain point.) . This is important!

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

CSAT.AI

OCTOBER 23, 2019

For customer service questions one of the most powerful tools is the FAQ. Companies still use the FAQ as a way of bridging the gap between them and their customers. Today there are complex AI tools and huge contact centers handling large volumes of inquiries, but this simple tool still has a place. A Touch of History.

Customer Service 52

Customer Service Sentiment Analysis Government Contact Center 52

CSAT.AI

MARCH 15, 2023

. “Don’t You Forget About Me” – Simple Minds (and from iconic movie “The Breakfast Club”) Don’t You Forget About Me -What Makes Generation X Customers Different Generation X, also known as the “Xers”, is most often defined as people born between 1965 and 1980.

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

Zendesk

FEBRUARY 29, 2024

Stylo Sentiment Scores (Support) provides sentiment analysis, automated ticket categorization, and automation support. Octopia (Support) is a game-changer for seamless marketplace communication and efficient order management.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

CSAT.AI

JULY 10, 2019

Quick take: Channel the brand voice right in your customer service experience by knowing: Company Personality Style Guide Communication Style Customer Base Resolution Style. One of those challenges is channeling the company vibe so the customer service experience fits the brand. Company Personality. Style Guides.

Contact Center 69

Contact Center Sentiment Analysis Gaming B2C 69

SurveySensum

JULY 12, 2019

As per a report by Dimensional Research, 52% of customers continued to use more products or services from a company after having a positive customer experience, and 51% recommended the company to others. Customer Service (Instant action on negative feedback). Purchase Transactions (Point of Sales Software).

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

SurveySensum

OCTOBER 11, 2023

It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data. It is a customer feedback tool that lets organizations effortlessly gather, assess, and take action based on valuable customer feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

CSAT.AI

NOVEMBER 28, 2018

If your customer has been through the online FAQ, searched the product manual, tried finding a solution on Youtube but still needs help, their next step is a call to your customer service team. The quality of agent service they receive reflects directly on your supervisory and management teams. This Sounds Familiar.

Customer Service 52

Customer Service CRM Sentiment Analysis Start-ups 52

CSAT.AI

APRIL 24, 2019

Take some tips from this superhero’s motto and raise your customer service game. There are standards of service. However, the bar is constantly being raised by companies that understand customer expectations are changing. Technology has caused the desire for omnichannel support in customer service.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

SurveySensum

SEPTEMBER 14, 2023

Effortless Integration Multi-Service Compatibility Real-Time Engagement Free trial available Starts at $29/month 4.3 (5) 5) SurveySeparrow User-Friendly Surveys Seamless Integration Extensive Customization Both Contact their team 4.4 (5) With its versatile surveys and real-time insights, it elevates your feedback game.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

CSAT.AI

MAY 8, 2019

The customer service rep, Dale, answered her question with ease. They talked about how cool the most recent “Game of Thrones” episode was, and then Beth closed the window. There is a limit to how many windows an agent can have open to answer multiple customer inquiries. Beth thanked him. The chat, however, was not ended.

Sentiment Analysis 52

Sentiment Analysis Gaming AI Customer Service 52

CSAT.AI

MARCH 20, 2019

Customer service agents are no different. According to the Zendesk Customer Experience Trends Report 2019 45% of agents don’t feel they have sufficient tools for success. How can you support your customer service agents and improve customer experience? Why Customer Service Agents Don’t Feel Supported.

Customer Experience 52

Customer Experience Sentiment Analysis B2C Gaming 52

CSAT.AI

JUNE 12, 2019

From the first video ad to their budget for customer service gifts to customers , they make razors fun. As a result, their customers are loyal to their company as a personality, not just their their product and service. Make Customers Feel Good by Making Customer Service Agents Feel Good.

Sentiment Analysis 52

Sentiment Analysis Gaming AI Customer Service 52

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It allows users to create custom dashboards for different users.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. Leaving a scathing review, she expects the usual corporate silence.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

CSAT.AI

APRIL 5, 2023

Like most industries, customer service has its own jargon – chock full of acronyms (context is everything). Here is a customer service dictionary of 65 common terms and acronyms with some links if you want to go deeper. Note: Churn as a loss can be applied to customers or agents.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Qualtrics

JANUARY 28, 2020

In fact, 1 in 5 consumers will stop using a product or service for slow response times via online chat. Fortunately, customer service support teams have an array of contact methods and customer experience (CX) tools to improve communication and enhance satisfaction levels. Improve your follow-up game.

Sentiment Analysis 24

Sentiment Analysis Close the Loop Gaming Social Media 24

Intercom

MAY 31, 2023

Are you intrigued by the possibilities of AI but finding it difficult to get to grips with all the technical jargon? Our AI glossary will help you understand the key terms and concepts. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

CSAT.AI

AUGUST 17, 2022

According to Microsoft’s 2018 Global Customer Service Report 90% of respondents believe brands should give them the opportunity to provide feedback, but over 75% said that brands only give them a chance to do so half the time or less. AI has come a long way. Turn a survey into a game. 1) Hit the Target.

Customer Service 104

Customer Service Sentiment Analysis Gaming Hospitality 104

CSAT.AI

JANUARY 12, 2023

The contact center and customer support industry continue to evolve. Data and customer service professionals have insight into 2023 customer service trends and the reasons behind them. Bringing the Store Experience to the Customer. A problem handled well gives the customer confidence to want to come back.

Customer Service 85

Customer Service Sentiment Analysis Contact Center CX 85

Zendesk

JANUARY 31, 2024

Empower your customer support teams with Smartling’s Machine Translation (MT) Hub designed for enterprises. Kickstart seamless and high-quality translations for your customer support tickets in Zendesk. Octopia (Support) is a game-changer for seamless marketplace communication and efficient order management. Arrivy Inc.

Sentiment Analysis 52

Sentiment Analysis AI Gaming Sales 52

TeamSupport

DECEMBER 18, 2023

“It’s the most wonderful time of the year” doesn’t always ring true for customer service or support teams. Ever wonder what to say to diffuse the situation when a customer is ranting and raving about a problem that’s difficult to solve? Here are five pro tips from customer service veterans.

Sentiment Analysis 59

Sentiment Analysis Machine Learning Gaming Start-ups 59

SurveySensum

MARCH 10, 2023

Losing customers due to poor customer service can be detrimental to your company’s success. According to Zendesk , a shocking 82% of customers stop doing business with a company after receiving terrible customer service. So, how can you improve your customer retention rates?

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

CSAT.AI

JANUARY 30, 2019

Customer service QA challenges don’t have to ruin KPI. Ty Givens, Founder of The Workforce Pro, has over 18 years of hands-on customer care. She builds customer service teams for businesses. An athlete trains regularly, not just on game day. You don’t need a customer service plan.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Customer Satisfaction Customer Service 52

Comm100

DECEMBER 16, 2019

At Comm100, we look back at which of our content pieces were the most popular and think about what this tells us about trends in customer experience, conversational AI, and support centers in 2019. Webinar: AI and Bots: Are you ready? Demystifying chatbots and AI. Report: 2019 Live Chat Benchmark Report.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

CSAT.AI

AUGUST 21, 2019

It’s a Numbers Game. Considering the importance of empathy in customer service , this is a soft skill asset to the industry. People don’t go to school to get a degree in customer service. However, from both of these reports it’s clear this disparity is a worldwide issue.

Contact Center 52

Contact Center Sentiment Analysis Education Compliance 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

CSAT.AI

AUGUST 24, 2022

Customers want answers. Many distrust traditional outlets including customer service centers and company support websites. For customers seeking resolution, the direct experience of another customer can be more helpful than a company’s poor, time-sucking service merry-go-round. from BreadStapledToTrees.

Sentiment Analysis 86

Sentiment Analysis Customer Service Gaming Start-ups 86