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From OCR (Optical Character Recognition) to IDP (Intelligent Document Processing): The Evolution of Automation & AI in Financial Services

Lightico

Documents can either be internally generated and completed by customers or employees, or they can be any kind of document with information on it, such as bank statements, pay stubs, invoices, tax forms, basically any kind of document or image sent in by a customer. Lightico, makes it simple.

AI 52
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Amplify Customer Experience in Retail with Conversational AI

Lumoa

Now, technologies such as AI and machine learning are driving highly personalized customer experiences. For many, the answer is found in conversational AI. Are you new to the world of conversational AI, or are you an expert simply looking to brush up on your knowledge? Incorporate a digital sales agent.

Retail 83
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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

This data includes loan applications , insurance documents , emails, reports, invoices, supporting documentation and contracts. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. IDP, on the other hand, utilizes AI to overcome these limitations.

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Harnessing the Power of Generative AI in CRM

SugarCRM

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. According to this Gartner study , almost 80% of CRM buyers today search for AI capabilities when deciding.

CRM 26
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How Higher Education is Using AI Chatbots to Improve Student Engagement

Comm100

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in accessible and mobile-friendly technologies like live chat. AI chatbots allow institutions to provide fast, 24/7 support that today’s students are widely embracing. Comm100 Chatbot.

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6 of the Best Apps for Remote Contact Center Teams

Fonolo

Whether it’s on social media, chatbot or other AI technology features, it’s important to know what your customers want and use tools that will help you increase your ROI. We’re going to walk you through some of the best remote contact center technology and apps to use for your business and remote teams.

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Intelligent automation vs. RPA: Avoid these common mistakes

1 to 1

Customers aren’t impressed by technology alone; they are impressed by the quick and impactful help it provides. Deploy automation technology to enable capabilities such as self-service where it makes sense in the customer journey and make it easy for customers to reach a human when needed. RPA don’ts: Do not rush AI technology.