Customer Think

MARCH 7, 2024

It is an approach that aims to create brand consistency across various channels and requires consideration of all buyer interactions and the smooth integration of both online and offline channels (like email, website, push notifications, SMS, and in-app alerts) for effective customer communication. New […]

Omnichannel 75

Omnichannel 75

Zendesk

FEBRUARY 29, 2024

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Route’s strategic integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving the Zendesk interface.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

CommBox

NOVEMBER 10, 2023

Engage and support customers through the messenger app, integrated into the CommBox platform. Connect your AI bot to the messenger channel and automated interactions 24/7.

AI 52

AI Customer Service 52

CommBox

NOVEMBER 9, 2023

The Web Syndication app lets you connect RSS / ATOM syndication feeds as channels. It also offers Google Alerts integration to help you track and monitor your brand mentions across the web.

Customer Service 52

Customer Service 52

Intercom, Inc.

JULY 11, 2022

We’re delighted to share that Intercom has launched as one of the first apps in the new Stripe App Marketplace, announced last month at Sessions. We’re excited to work with Stripe to help make their customers’ experiences more personal through Stripe’s Intercom App. What can Stripe’s Intercom app do?

Customer Experience 118

Customer Experience 118

Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Not just history – integrations will pull future data the day after it comes in! Not just history – integrations will pull future data the day after it comes in! No code required!

Start-ups 83

Start-ups AI 83

SurveySensum

SEPTEMBER 14, 2023

With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. the benefits of the efficient in-app survey platform go further. That’s not it. And that’s what we’re going to explore in this blog.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. This article explores Totango’s workflow integrations including Segment and Zapier, but these are just a few of the ways you can automate and streamline your workflows with Totango.

Social Media 118

Social Media Start-ups Technology Technology 118

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Combine NPS surveys with other apps for more powerful functionality. Integrations: Does your solution support integration with your existing apps or other apps you need to obtain desired functionality?

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

Intercom, Inc.

JANUARY 25, 2022

Learn how to better understand, nurture, and convert leads with the Intercom integration with HubSpot. Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. .

Sales 216

Sales Artificial Intelligence CRM Customer Acquisition 216

Zendesk

MARCH 31, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. By installing this app and connecting to your Zendesk account, you can get notifications about relevant Zendesk tickets, take quick actions to update tickets, and even create new tickets without leaving Google Chat.

Artificial Intelligence 94

Artificial Intelligence Machine Learning Compliance Contact Center 94

Intercom, Inc.

AUGUST 25, 2021

Over the last few months, we’ve released a bunch of new updates across everything from reporting to integrations to the mobile experience. Improved integrations. Launch voice calls directly from Intercom with our new Dialpad app. We have added a new React Native wrapper and redesigned the help center for mobile apps.

AI 129

AI Start-ups Sales Technology 129

Customer Think

MARCH 1, 2023

Pega Infinity to bring the power of Generative AI to the enterprise

AI 52

AI Technology Technology 52

Intercom

NOVEMBER 30, 2021

It also integrates with other tools in your business’s tech stack so you can work seamlessly with other customer-facing teams – like marketing, sales, and product – to help, delight, and retain customers all from one inbox. Human support that empowers your team to resolve complex and VIP issues seamlessly with apps and automated workflows.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Zendesk

OCTOBER 31, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Shopify Premium for Zendesk (Support) is the powerhouse app retailers have been waiting for, loaded with industry-leading tools to turn your customer service team into SuperAgents. No more bouncing between apps to find what you need.

Contact Center 98

Contact Center Finance Compliance Omnichannel 98

Zendesk

APRIL 29, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Whether it’s measuring and enforcing SLAs or OLAs or creating workflows around deadlines, reminders, or follow-ups; this app has got you covered. The LaunchDarkly app gives you and your team members a read-only view of your feature flags.

Artificial Intelligence 98

Artificial Intelligence Contact Center CRM Omnichannel 98

Intercom, Inc.

JANUARY 25, 2023

But using custom checklists, or trying to integrate external checklist providers, meant these checklists were difficult to build and maintain, and lacked the customizability and targeting that our customers needed to meet their users’ onboarding needs. We knew we could do better.

Engineering 129

Engineering Start-ups Customer Loyalty 129

TeamSupport

AUGUST 19, 2022

The Hub SDK (Software Development Kit) provides a way for developers to build and integrate fully custom solutions into the Messaging Hub experience. The new Hub SDK provides even more robust, flexible data integration with other apps in a highly secure and stable manner. What is Hub SDK Messaging and Live Chat?

Customer Satisfaction 98

Customer Satisfaction Start-ups Sales Customer Experience 98

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Zendesk

SEPTEMBER 21, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. PlentyMarkets App by LEAFWORKS PlentyMarkets App by LEAFWORKS (Support) links Plentymarkets customers and their order history to your Zendesk tickets. and a direct link to delve deeper into these details via your Shipmondo dashboard.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

Totango

MAY 17, 2022

Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. CRM data can be stored, retrieved, analyzed, applied and synced with data from other apps. Today’s leading CRMs tend to be cloud-based.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Lumoa

DECEMBER 8, 2022

People give public reviews on your product whether it’s on the App Store or Play Store, on TrustRadius or Capterra, on Tripadvisor or Booking.com. Recently, we organized a webinar about how to integrate public reviews using Lumoa where “that cool guy Garen” showed: How to bring public reviews in Lumoa within minutes.

Customer Experience 94

Customer Experience 94

Zendesk

MAY 27, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. The Zendesk Sell integration enables you to create targeted marketing and customer engagement opportunities in Dotdigital with your Zendesk Sell account data. The app displays all important information to your agents inside of Zendesk.

E-commerce 96

E-commerce Social Media Technology Technology 96

CSAT.AI

FEBRUARY 22, 2023

You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use. But there are ways AI support apps can provide cost savings for you with less effort and wait. These tools don’t integrate with CRMs and other commonly used systems. The water’s fine.

AI 85

AI Sentiment Analysis CX Predictive Analytics 85

Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. Looking for a different integration? What is Pendo? What is Mixpanel?

Finance 91

Finance Customer Retention Sales Technology 91

Zendesk

JUNE 30, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Bloomreach Engagement integrated with Zendesk provides Bloomreach Engagement data in your Zendesk Ticket Sidebar. Additional apps added in June. Pick the channels you need to deliver remarkable and connected customer experiences.

Artificial Intelligence 98

Artificial Intelligence Retail CRM AI 98

Zendesk

NOVEMBER 30, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. The app is designed to enhance customer support by leveraging a range of functionalities to streamline the conversation process and improve overall efficiency. Agent Assist Yellow.ai

AI 52

AI CRM Start-ups Engineering 52

Zendesk

AUGUST 30, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Power BI Connector by Alpha Serve (Support) is an Enterprise-grade app that connects Zendesk to Microsoft Power BI. and view all this information within your existing Zendesk integration. Yext User History.

Social Media 98

Social Media Sentiment Analysis Machine Learning Technology 98

Intercom, Inc.

JUNE 22, 2021

More than ever, companies are adopting sales tools that allow them to meet their prospects at the right time, leverage sales intelligence to meet them in the right context, and easily integrate with other tools to effortlessly deliver a seamless sales experience. Streamline workflows with better tools (not more tools).

Technology 233

Technology Technology Sales Customer Expectations 233

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Customer Satisfaction 83

Customer Satisfaction Sales 83

SurveySensum

MARCH 20, 2024

Seamless Integration: SurveySensum seamlessly integrates with existing systems and platforms, enabling smooth data flow and ensuring that the insights gained from survey data can be easily incorporated into existing workflows for enhanced efficiency and effectiveness. It also offers CRM Integration with support tickets.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Zendesk

DECEMBER 14, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Youtube + ChatGPT AI Assistance Youtube + ChatGPT AI Assistance (Support) (paid) offers YouTube channel integration for Zendesk, allowing users to manage multiple accounts within a unified inbox.

AI 52

AI Social Media Compliance Contact Center 52

Totango

MAY 13, 2022

They can take several forms, including: In-app guides. When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? In-app Guides: Whatfix.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Customer Think

DECEMBER 18, 2023

In today’s digital world, customers expect seamless and integrated experiences when interacting with financial services providers across various channels like websites, mobile apps, branches, contact centers and more. This concept of providing consistent and personalized engagement across all touchpoints is called omnichannel.

Omnichannel 59

Omnichannel Contact Center Touchpoint Customer Expectations 59

Intercom, Inc.

APRIL 24, 2018

Messenger apps : The Messenger can now be integrated with the third-party apps and tools you use everyday. So you can do things like have people sign up to your app, book a meeting or take a payment, right there inside the Messenger. Messenger apps. It’s no surprise that it has taken over so fast.

Start-ups 223

Start-ups Sales 223

Zendesk

AUGUST 31, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Create customized workflows and automations with an easy-to-use workflow automation designer integrated directly into Zendesk. Filter, retrieve, post, and update data from Zendesk and third-party apps. Walmart by Juble.io

AI 52

AI Machine Learning Engineering CRM 52

Zendesk

JULY 27, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Be My Eyes Be My Eyes (Support) is a free iOS and Android app made up of a global community that connects 500,000+ blind or low-vision people with 6.5M sighted volunteers and company agents through a live video call.

E-commerce 52

E-commerce AI Retail Education 52