Execs In The Know

OCTOBER 5, 2021

PHOENIX, ARIZONA, US, October 5, 2021 — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Leaders Trends & Insights: Consumer Edition — the first volume of the company’s new, biannual CX research series.

Customer Experience 52

Customer Experience CX Customer Loyalty Customer Experience Management 52

Steven Van Belleghem

SEPTEMBER 29, 2021

Predicting and managing the supply chain in the most accurate and efficient of manners, became an enormous asset to offer the best customer experience in the COVID-19 era. About five months ago, the companies started working on a pilot program to use Cruise self-driving vehicles for deliveries in Scottsdale in Arizona.

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CX Healthcare Retail Innovation 123

Execs In The Know

NOVEMBER 9, 2022

PHOENIX, ARIZONA, US, November 10, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2022 CX Leaders Trends & Insights: Consumer Edition report. Surveying for the 2022 CX Leaders Trends & Insights Corporate Edition report is now open!

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CX Artificial Intelligence Customer Experience 45

Execs In The Know

APRIL 28, 2022

Lisa joins an impressive group of 14 other customer experience (CX) leaders representing a range of industries — each a dedicated champion for both their customers and employees. “I I am excited to join the Execs In The Know Advisory Board,” said Lisa of her inclusion in the exclusive group of CX leaders. “I

Gaming 98

Gaming Innovation CX Technology 98

Execs In The Know

APRIL 14, 2022

The report was released in both print and digital formats, and it is produced in partnership with Inspiro, outsourcing specialists with expertise in combining operational excellence, technology, and insights to deliver award-winning customer experiences.

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CX Technology Technology Customer Experience 52

Execs In The Know

AUGUST 25, 2022

PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products. At Genesys, we believe that every moment matters. About Execs In The Know.

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CX Retail Engineering Technology 45

Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.

Hospitality 40

Hospitality Hospitality CX Technology 40

Execs In The Know

APRIL 7, 2022

PHOENIX, ARIZONA, US, April 7, 2022 / EINPresswire.com / — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of the CX Leaders Trends & Insights: 2021 Corporate Edition report which debuted at the company’s Customer Response Summit event in Clearwater, Florida (March 28–30, 2022).

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CX Social Media Touchpoint Technology 40

Execs In The Know

MARCH 22, 2022

If you are a CX leader looking to learn, share, and engage with your industry peers, CRS events are nothing short of a can’t miss opportunity. To stay up to date on future Customer Response Summit events and all other CX thought leadership, sign up for our mailing list: [link].

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CX Customer Experience 59

Execs In The Know

OCTOBER 16, 2022

PHOENIX, ARIZONA, US, OCTOBER 17, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce that its signature event, the Customer Response Summit (CRS), returns on October 24-26, 2022, in beautiful Coronado, California. It’s more than just a conference, it’s an experience.

CX 52

CX Innovation Customer Experience 52

Zendesk

JANUARY 7, 2022

What customer service leaders may not understand, however, is which of the two technologies could have the most impact on their buyers and their bottom line. Learn the difference between chatbot and conversational AI functionality so you can determine which one will best optimize your internal processes and your customer experience (CX).

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AI Machine Learning Artificial Intelligence ML 98

Customers That Stick

OCTOBER 23, 2014

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. I am proud to say that I have a Certificate in Customer Experience from the W.P.

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Healthcare Innovation Education CX 128

Confirmit

SEPTEMBER 5, 2017

As a Customer Experience professional, do you find yourself struggling to show real results and tangible business outcomes? After roughly twenty years as a discrete discipline, Customer Experience (CX) is still a difficult career in which to demonstrate business value. Preparation for a Career in CX.

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Customer Experience Education Innovation CX 49

Steven Van Belleghem

JANUARY 22, 2020

I’ll start my list with a little bit of an outlier, who is not a ‘pure’ customer experience speaker, but that’s also exactly the reason why I like Simon Mainwaring so much. By obsessing about customer service and community-based culture, he helped Zappos grow from almost no sales in 1999 to the multi-billion dollar company it is today.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

Beyond Philosophy

JULY 18, 2020

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. Ghosh studies AI and its overlap with behavioral economics.

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Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

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Contact Center Customer Experience Artificial Intelligence Government 62

Execs In The Know

OCTOBER 7, 2021

Mental health and well-being are not only important topics for us, but we also see this as top of mind amongst our friends, family, and the leaders within our CX leadership community as well.

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CX Customer Experience 52

Fonolo

MARCH 6, 2019

When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. This Canadian customer experience-obsessed organization is a vibrant and integral part of the North American CS and CX verticals. Learn more about it here. Learn more about it here.

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Customer Service Contact Center Education Non-Profits 102

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

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CEM CX Contact Center Retail 48

CX Journey

MAY 22, 2015

Image courtesy of chrisinphilly5448 In your CX work, do you focus on the big picture or just on the task at hand? At the CXPA Insight Exchange in San Diego a couple weeks ago, the keynote speaker for the first day of the event was Derrick Hall, President and CEO of the Arizona Diamondbacks.

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CX Construction Touchpoint Customer Expectations 60

Comm100

AUGUST 1, 2018

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer experience and the trends that are shaking up the industry. The executives are expected to deliver long-term solutions to improve customer experiences.

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Customer Experience Social Media Start-ups Non-Profits 40

CX Journey

APRIL 9, 2015

Arizona Diamondbacks (#21) 28. When it comes to the customer experience, how does that translate? acquisition customer experience customer loyalty customer retention raving fans' Louis Cardinals (#1) 2. San Francisco Giants (#5) 3. Los Angeles Dodgers (#6) 4. Detroit Tigers (#6) 5. Fairweather fans.

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Sports Gaming Entertainment Customer Retention 64