SugarCRM

NOVEMBER 25, 2021

To get you started, we’ve put together some ideas on how to rethink your digital strategy for an interactive web experience, leveraging modern tools and technologies. . How Changes in B2B Buying Behavior Impact Website Strategy. How Marketing Automation Can Help You Generate Business Growth Through Your Website.

B2B 55

B2B Artificial Intelligence CRM Education 55

SurveySensum

FEBRUARY 19, 2024

Make Your Business Customer-Centric Making your business practices focused on customers is one of the significant principles that you should implement. This is because it will boost your business growth and revenues better than other competitive businesses that are not customer-centric.

Innovation 52

Innovation Social Media Technology Technology 52

Intercom, Inc.

SEPTEMBER 22, 2020

Brian says: Intercom’s SVP of Marketing Shane Murphy-Reuter recently caught up with Brian to talk about the importance of conversational relationships and how they can drive exponential business growth. They all had the same playbook, but there was one problem – it wasn’t built for the modern human.

Gambling 211

Gambling B2B Education Business Growth 211

ECXO

APRIL 28, 2021

Customer Success – Sowing the Seeds for Mutual Growth. While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth. Love and care”: Closing the Business Outcomes Divide! Until that happens, there will always be customers that fail.

B2C 95

B2C CX B2B Business Growth 95

CommBox

SEPTEMBER 20, 2021

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, then upgrading contact center technology (79%) and automating customer service processes (77%). . Chatbots can help businesses save up to 30% on their customer service.

AI 96

AI Customer Service B2C Real Estate 96

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Look for innovations, new technologies, and best practices that can push your business until you’re an industry leader in customer experience and employee experience.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Confirmit

JUNE 4, 2018

Confirmit helps businesses realize Voice of the Customer and Customer Experience ROI through a combination of technology and services that help you achieve your business goals. B2B organizations are always eager to know what other B2B companies are doing in the CX space. The Confirmit Difference.

Voice of the Customer 40

Voice of the Customer B2B VOC Touchpoint 40

SurveySensum

JANUARY 16, 2024

Continuous growth and innovation: Customer feedback is one of the first few steps you can take on your way to business success. You might be amazed at how obtaining customer insights and optimizing your products leads to business growth and innovation. Leverage digital tools and technologies.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Continuous growth and innovation: Customer feedback is one of the first few steps you can take on your way to business success. You might be amazed at how obtaining customer insights and optimizing your products leads to business growth and innovation. Leverage digital tools and technologies.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SugarCRM

JANUARY 25, 2024

zazen Water , a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing.

Real Estate 29

Real Estate Transportation CRM Sales 29

Customer Bliss

AUGUST 1, 2017

Prior to joining Aon Tom was employed as a Senior Customer Experience Analyst for Forrester Research during which he worked with client business and technology leaders to develop customer-obsessed strategies to drive business growth.

Customer Experience 0

Customer Experience B2C Retail Government 0

Adrian Swinscoe

JUNE 13, 2024

Today’s interview is with Prashaant Huria, who is the Chief Technology Officer for Unilever’s Digital Distributive Trade business.

Technology 22

Technology Technology Artificial Intelligence Business Growth 22

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. Introduction – Qualtrics vs SurveyMonkey vs SurveySensum. SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Customer Bliss

APRIL 20, 2016

You can see the full report and its findings at that link, but one of the more interesting parts is represented in this graph: As Josh Bersin summarizes here on Forbes , the biggest trend in Deloitte’s research is an increasing focus on teams — as opposed to just leaders — for future business growth.

Customer Loyalty 66

Customer Loyalty B2C Finance B2B 66

Customer Bliss

MAY 4, 2017

In our conversation we discuss how specifically one goes about improving business to business customer experience. Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company. About Tabitha. Tabitha spent a lot of time with her team working out service principles. .”

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. The situation when B2B CX was very distant from B2C CX has been rapidly changing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. LinkedIn: [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Start-ups 72

Start-ups Customer Service Net Promoter Score E-commerce 72

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

AI 104

AI Sales Innovation B2B 104

Sprinklr

AUGUST 12, 2021

The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. According to research from LinkedIn, 92% of financial advisors who use social media for business say social media has helped them gain new clients. What is social selling?

Social Media 111

Social Media Education Sales Compliance 111

Intercom, Inc.

AUGUST 13, 2020

This shift from a broadcast to a conversational mindset, and technology’s role in that transition, is exactly what Sprinklr has bet on for the last decade. Our Senior Managing Editor Fiona Lee sat down with Yoli to learn exactly how embracing a conversational mindset has accelerated the company’s growth.

Social Media 209

Social Media AI Sales B2B 209

Customer Bliss

MAY 10, 2019

Though the company operates on a B2B level, Scott understands that the business has a big impact on individuals, and wants his employees to remember that their services help improve lives. Don’t underestimate the value of social media and get left behind when it comes to business growth. Tell the Customer Story.

Social Media 12

Social Media Invoicing Healthcare B2B 12

Intercom, Inc.

APRIL 15, 2021

“I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Accelerate sales with data. Products out there have more and more features.

AI 118

AI Start-ups B2B Predictive Analytics 118

Zendesk

FEBRUARY 9, 2023

percent Professional and business services: 64.2 percent Information services and technology: 38.9 percent Strategies to reduce employee turnover Not only will lowering turnover improve your business but removing the root cause of turnover will help optimize company performance. percent Arts, entertainment, and recreation: 76.3

Real Estate 52

Real Estate Transportation Entertainment B2C 52

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. The future is urgently calling for us to shift to company-wide alignment with CX. Here’s why: CXM Status Quo.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ClearAction

NOVEMBER 18, 2015

And likewise, business growth from customer experience management is the product of discovering patterns. Seeing the connections and causations and other patterns across the whole enchilada is called "systems thinking" This phrase has nothing to do with information technology. They are intertwined.

Customer Experience 59

Customer Experience Customer Experience Management Voice of the Customer Touchpoint 59

Intercom, Inc.

MARCH 29, 2022

Back when we were starting up, we didn’t have to build solutions for the previous eras of technology. We were building Intercom for internet businesses that we knew. into B2B software. Hopefully you can use them to create better relationships with customers and help drive business growth. “In It is immediate.

Start-ups 118

Start-ups Sales Innovation NPS 118

Qualtrics

APRIL 14, 2021

Business, sales and marketing leaders are embracing B2B CX programs to optimize customer experience, but it’s not easy. We explore 6 successful B2B CX examples to share what you can do in your company. But what about business to business? B2B businesses are different.

B2B 26

B2B Close the Loop CX B2C 26