Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. Uniphore and Tech Mahindra jointly create exceptional customer experiences and improve service outcomes by supporting customer service automation. During the podcast, Jafar H.

E-commerce 130

E-commerce Innovation Compliance AI 130

Hodusoft

MARCH 21, 2024

Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. They need to handle and manage all the complex customer data, which makes data security a top priority for these companies.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Hodusoft

SEPTEMBER 6, 2023

But generating quality leads is probably the most challenging and rewarding job of all. As per HubSpot’s State of Marketing Report , more than 61 percent of respondents said that generating quality leads is one of their biggest challenges. Getting quality leads is just one part of that.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

Totango

APRIL 6, 2023

That’s why we’re continually making improvements to our Composable Customer Success platform to provide greater visibility to cross-functional teams, automate CS tasks and processes, and connect with other key systems in the enterprise tech stack to better track the business value of CS.

Innovation 85

Innovation Outlook CRM Sales 85

Intercom, Inc.

SEPTEMBER 24, 2019

It’s something that has since helped managers and ICs get clear and stay aligned around what impact looks like and how to achieve it. Thought leadership: For example, sharing knowledge and ideas around emerging concepts like bots and automation, in order to help teams understand the space and build better product.

Start-ups 222

Start-ups Engineering Sales Innovation 222

CSAT.AI

JULY 13, 2022

“If your brand is used in a sentence to position it as the brand that others should emulate, then you are operating at a Trademark level of service.” – Shep Hyken When Your Company Becomes a Verb , Hyken blog . exceptionally.” – Kristi Runyan What is high-touch customer service? (+ how to deliver it) , Zendesk blog.

Customer Experience 93

Customer Experience CXM Contact Center Innovation 93

Hodusoft

OCTOBER 19, 2023

They help manage customer interactions by serving as the initial point of contact. Businesses in today’s highly competitive industry, looking for the best strategies that they can implement to reduce costs while maintaining the quality of their service. As per a report , the customer care BPO market is estimated to rise from US$22,598.82

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

CommBox

OCTOBER 18, 2023

In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool for staying ahead in the competitive landscape. Another way GenAI is revolutionizing customer service is automation.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

Totango

AUGUST 31, 2021

AI has changed the way customer success is defined, placing a digital-first approach at the forefront of CS management. In this blog, we’ll take a look at how AI has redefined customer success in terms of digital technology and delivering success at scale. Exceeding this limit tended to overwhelm CS teams and dilute support quality.

Artificial Intelligence 90

Artificial Intelligence Outlook AI Technology 90

Totango

JULY 1, 2022

This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. These considerations mean that B2B SaaS brands must develop industry-appropriate strategies to manage customer loyalty effectively. First, we’ll discuss what customer loyalty is.

Customer Loyalty 107

Customer Loyalty Business Growth B2B Net Promoter Score 107

Hodusoft

AUGUST 13, 2021

An auto dialer is a software that automates the phone calling process by automatically dialing each number from the list. In all this, the focus on customer service quality was pushed under the carpet. And we’ve found that the quality of service interactions are the most effective predictors of customer lifetime value.

Sales 98

Sales Engineering Education Customer Service 98

Hodusoft

OCTOBER 4, 2023

Managing the cost per call is a paramount challenge for contemporary businesses across various industries. In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. to $5.60. Read on and thank us later.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Totango

NOVEMBER 8, 2021

In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. What kind of qualities make an experience satisfying in the eyes of customers. What Does It Take to Elevate Customer Experience?

Customer Experience 103

Customer Experience E-commerce Technology Technology 103

Zendesk

APRIL 18, 2022

Essentially, identifying and tracking lead sources using customer relationship management (CRM) software enables your sales team to better understand the buyer’s journey and provide personalized content to your leads. Blog articles. Lead scoring can help you determine which platforms bring in the highest quality leads.

Social Media 98

Social Media CRM B2B B2C 98

Totango

JUNE 24, 2022

The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. SaaS technology allows companies to design customer journey maps that standardize success outcomes to be automated for repeatable, scalable results.

Customer Journey Map 102

Customer Journey Map Net Promoter Score B2C Customer Satisfaction 102

Totango

MAY 24, 2022

Customer relationship management software is great for sales, but it isn’t a substitute for a customer success platform. In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. Managing sales teams. Ability to manage sales teams by matching sales representatives to opportunities.

CRM 89

CRM Customer Relationship Management Customer Relationship Sales 89

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. You can create feedback surveys, monitor the responses, design workflows, and assess the quality of the customer experience.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. To slow the high turnover in these positions, organizations are focusing on the agent experience and turning to automation. Reducing repetitive work.

Customer Service 81

Customer Service AI Technology Technology 81

Totango

SEPTEMBER 20, 2022

To enable customers, Customer Success teams may use methods such as: Assigning a Customer Success Manager to assist customers. Improving support by providing self-service tools and using automation to manage routine inquiries and route manual tickets to the appropriate representatives. Educate Customers on How to Succeed.

B2B 82

B2B Net Promoter Score Education Social Media 82

Totango

MARCH 15, 2022

Your human resources practices, your project management procedures and your technology strategy all need to come together in order for you to scale up without overextending yourself. In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls.

Start-ups 95

Start-ups Technology Technology CRM 95

Hodusoft

JANUARY 1, 2024

Besides, various digital channels serve as crucial tools in enabling efficient and high-quality contact center experiences. In this blog, we will delve into the importance of virtual banking and the role of Contact Center Software in streamlining remote financial services. That number was 197 million in March 2021.

Contact Center 52

Contact Center Finance Social Media Artificial Intelligence 52

Totango

DECEMBER 21, 2021

Building out customer success manager automation depends on the effective use of email and in-app messaging. We’ll identify six key types of automated messages that every effective customer success manager automation strategy needs to include. Milestone Messaging as a Customer Success Manager Automation Strategy.

Net Promoter Score 105

Net Promoter Score NPS Start-ups Customer Relationship 105

CSAT.AI

AUGUST 12, 2021

Zendesk’s 2021 Customer Experience Trends Report reveals 75% of customers are willing to spend more on a brand that provides quality CX. Defining the kinds of customer inquiries which can be efficiently addressed by automated systems and putting those systems in place can reduce abandon rate and reduce cost per call.

Contact Center 98

Contact Center Social Media Customer Satisfaction Manufacturing 98

Totango

JULY 19, 2022

By definition, a CRM system is a tool for managing the data associated with customer relationships, so it may seem like a good idea to turn to your CRM to help you manage all of this data you’ve collected. By implementing a quality CS platform, you can: . Set up automated actions to respond to key events.

CRM 89

CRM Customer Relationship Customer Acquisition Start-ups 89

Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. Efficiency and Efficacy Management guru Peter Druckers said, “Efficiency is doing things right. Automation enhances the speed and accuracy of responses, improving overall customer experience.

Contact Center 52

Contact Center Compliance Social Media AI 52

TeamSupport

NOVEMBER 11, 2020

Part 1 of this blog series highlights excerpts from the key concepts for using services to retain and grow recurring revenue. Let’s continue exploring why it’s important to offer services in the form of ongoing advisory, managed, or education services, in addition to limited one-time engagements in Part 2.

Engineering 98

Engineering Education Sales Technology 98

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Is a Customer Success Manager (CSM)?

Social Media 90

Social Media Sales Start-ups Customer Relationship Management 90

Totango

OCTOBER 13, 2021

In fact, you can use a downgrade as an opportunity to remind customers of the value of your product and the quality of your customer service, giving them a potential incentive to upgrade again. One way to improve the quality of your customers’ experience is by implementing best practices at each stage of your customer journey.

Start-ups 102

Start-ups Sales Customer Experience Customer Service 102

Totango

NOVEMBER 8, 2021

In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. What kind of qualities make an experience satisfying in the eyes of customers. What Does It Take to Elevate Customer Experience?

Customer Experience 86

Customer Experience E-commerce Technology Technology 86

Totango

DECEMBER 1, 2021

This gains you the ability to implement CS at scale, giving you a winning edge over competitors who are still a generation or two behind in their deployment of CS automation. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Define how to measure success.

Innovation 96

Innovation Government Customer Journey Map Technology 96

Totango

NOVEMBER 8, 2021

In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. What kind of qualities make an experience satisfying in the eyes of customers. What Does It Take to Elevate Customer Experience?

Customer Experience 83

Customer Experience E-commerce Technology Technology 83

Intercom

JANUARY 11, 2024

Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less. Layoffs will decrease the quality of the service.

Customer Service 86

Customer Service CX AI Start-ups 86

Totango

MARCH 4, 2022

B2B customer service may be manual or automated. When delivered manually, it may be handled by dedicated customer service agents or by other company representatives, such as account managers and customer success managers. B2B customer success management is a strategy for promoting outcomes that meet client goals.

B2B 91

B2B Customer Service B2C Net Promoter Score 91

Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? With more than 30,000 customers and 100 people on the Customer Support team, we’ve come a long way from the team of just nine when we first shared a blog post on using Intercom to support our customers. Automation.

Machine Learning 178

Machine Learning Technology Technology Innovation 178

Hodusoft

JULY 19, 2023

It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls. In this blog, we will explore everything related to inbound call center software. In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Totango

OCTOBER 25, 2022

In this blog, we’ll share some of the most important keys to effective CS team organization: We’ll look at what we mean by customer success and CS team structure. Customer success teams are members of your organization tasked with making this happen through automated and manual CS management strategies.

Sales 93

Sales Customer Satisfaction Start-ups CRM 93