Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. With ESG Success becoming our new services partner, Totango customers will get expert support with customer success transformations and change management.

Outlook 115

Outlook Innovation Omnichannel Education 115

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. Another key benefit of virtual call center software is its flexibility, enabling agents to work remotely.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Showcasing and reviewing CS software.

Social Media 117

Social Media B2B Customer Loyalty Start-ups 117

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. Why Do I Need B2B CRM Software? The Five Best CRMs for B2B Businesses in 2022.

B2B 81

B2B Sales CRM Artificial Intelligence 81

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. What English author John Philips said for technology tools in general could be said for contact center software in particular. percent from USD 90.57 billion in 2021 to USD 205.32

Contact Center 52

Contact Center Compliance Social Media AI 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. Comm100 Live Chat offers proactive support too.

Innovation 81

Innovation Customer Service Omnichannel Social Media 81

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. A hybrid work environment creates a situation in which managers lack visibility of team members working remotely. A cloud-based contact center software is an ideal choice for a hybrid workforce. Let’s find out.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. This will help you choose the right and the best InMoment alternatives. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) So, let’s start exploring.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Hodusoft

SEPTEMBER 14, 2022

How Multi Tenant PBX Software Empowers Telecom Businesses? Multi-tenant PBX software has come up as a reliable business communication tool for companies that have multiple branches spread over different geographical locations. In this blog, we will discuss 7 ways how multi-tenant software adds value to your business.

Business Operations 96

Business Operations Contact Center Customer Satisfaction Omnichannel 96

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

Hodusoft

JANUARY 3, 2024

In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. Benefits of CCaaS Key Features of CCaaS How to select the right CCaaS software for your business? What is CCaaS?

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Reach out via Email. One automated procedure you can implement to elicit customer feedback is triggering emails to request input at strategic points in your customer lifecycle.

Customer Feedback 103

Customer Feedback Net Promoter Score NPS Voice of the Customer 103

Lightico

MARCH 24, 2022

The insurance industry is constantly changing, and in order to keep up with the competition, agencies need to invest in the best software possible. In this blog post, we will take a look at the 11 best insurance agency software programs and what makes them stand out from the competition. EZLynx Agency Manager.

Invoicing 59

Invoicing CRM Customer Relationship Management Sales 59

Zendesk

APRIL 18, 2022

Essentially, identifying and tracking lead sources using customer relationship management (CRM) software enables your sales team to better understand the buyer’s journey and provide personalized content to your leads. Email campaigns. Blog articles. The best way to keep track is through CRM platforms.

Social Media 98

Social Media CRM B2B B2C 98

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. Historically, we’ve spent proportionately way more on research and development than other software companies we track, and that won’t stop any time soon. When it comes to managing complex systems, the famous economist F.A.

Engineering 150

Engineering Start-ups Gaming Sales 150

Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. When MSPs serve this many clients, it’s quite important for them to provide the best-in-class customer service. Managing call volume can be challenging while maintaining service quality.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Totango

FEBRUARY 9, 2022

In a minimally proactive scenario, a company might assign individual account managers to email, text, or call customers at renewal time. A best practices renewal automation strategy, however, goes well beyond this minimum to ensure renewals. Following best practices to automate retention can optimize renewal rates.

Customer Retention 95

Customer Retention Start-ups Technology Technology 95

Totango

SEPTEMBER 20, 2022

Finally, we’ll share five top strategies and best practices you can use to get the most out of your customer enablement efforts. To enable customers, Customer Success teams may use methods such as: Assigning a Customer Success Manager to assist customers. Providing onboarding guidance via in-app messages, emails, and tutorials.

B2B 83

B2B Net Promoter Score Education Social Media 83

Totango

JULY 5, 2022

Customer success software can help you stay apprised of customer health, highlighting opportunities to increase revenue from existing customers, flagging customers who are at risk of churn so you can intervene, and allowing you to automate workflows to help you track and optimize customer health scores. Identify At-Risk Customers .

Net Promoter Score 99

Net Promoter Score Start-ups NPS Customer Relationship 99

Hodusoft

MAY 4, 2022

When choosing the right business communication tools, people without technical backgrounds may think terms like Hosted PBX Software and SIP trunking are interchangeable. A hosted PBX, also known as cloud PBX, enables businesses to enjoy seamless VoIP without any on-premise business phone system equipment and management. Hosted PBX.

Business Growth 105

Business Growth Customer Service 105

Comm100

MARCH 21, 2023

Live chat software has become increasingly popular within customer service, and for good reason. To learn more about the benefits of live chat, read A Comprehensive Guide to Live Chat Software. By integrating a chatbot into live chat software, chatbots can answer up to 80% of queries without any agent involvement.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

Hodusoft

MAY 24, 2022

Many businesses are moving to cloud based contact center software to maximize the flexibility, scalability, and cost benefits. . This shows how cloud contact center software is gaining in popularity every passing day. Cloud contact centers is a software as a service solution hosted on cloud computing infrastructure.

Contact Center 98

Contact Center Finance Omnichannel Customer Relationship Management 98

Totango

APRIL 1, 2021

G2 is a peer-to-peer business software review site that provides buyers with unbiased and insightful reviews to help them make better product decisions. G2 Momentum Leader recognizes the fastest-growing software companies in their category. . G2 Highest User Adoption recognizes the highest product adoption rating in its category.

Actionable Insights 80

Actionable Insights Touchpoint B2B Engineering 80

Totango

JANUARY 6, 2022

So, in this final blog in the series, we’re going to take a look at five stress management techniques to help you not only survive but thrive even during the most challenging seasons. Top 5 Stress Management Techniques for CS Professionals. Manage CS Stress with the Right Tools. And the best part? Set Boundaries.

Start-ups 88

Start-ups 88

Comm100

JANUARY 21, 2021

In 2016 the global live chat software market was valued at US $590 million – a conversative estimate says that by 2023 this will rise to almost US $1bn. If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software.

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Intercom, Inc.

JUNE 1, 2018

About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News. I didn’t send one size fits all emails asking people to give us their credit card details.

Start-ups 201

Start-ups Social Media Gaming Technology 201

UJET

AUGUST 5, 2020

After over 10 years in the software startup scene and a great start at UJET in its San Francisco headquarters for a year and a half, I had the opportunity to move to Europe. Remote Work Management. To navigate remotely working, I’ve developed a few tactics to help project manage my day. Project Management.

Start-ups 133

Start-ups Actionable Insights 133

Intercom, Inc.

OCTOBER 3, 2019

?. On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. To avoid reader fatigue when it comes to your emails, you need to monitor their behavior. Short on time?

Start-ups 143

Start-ups Sales Customer Experience Customer Retention 143

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. These include traditional editorial review sites such as Techradar and PCMag , which often review both software and tech gadgets. Best project management tools.

Start-ups 172

Start-ups Customer Acquisition B2B Business Operations 172

SurveySensum

OCTOBER 12, 2022

This all-in-one workspace collects, organizes, and manages the data online. Failed emails : Customers complained that their clients are unable to receive emails, as they were either rejected or went into the client’s spam folder. . Expensive: Compared to other form-builder software, Jotform is costly. Commitment.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. There are some common symptoms that your current system is no longer up to the task of managing your customer’s success needs. Your CRM Can’t Handle Your Workload Anymore.

Net Promoter Score 92

Net Promoter Score CRM Customer Feedback Sales 92

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. This means making feedback opportunities easily accessible across various platforms, including social media, email, and direct surveys.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93