Intercom, Inc.

MARCH 11, 2021

But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned. For the rest of my career, things just happened on their own. Dee: I love that.

B2C 118

B2C B2B Social Media Start-ups 118

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. I love that; as our clients are successful, we’re successful.

Start-ups 40

Start-ups NPS Finance Technology 40

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. Here is the link. Here is the link.

CX 52

CX Social Media Sports Customer Service 52

Intercom, Inc.

DECEMBER 14, 2022

I went home, read everything I could on venture from the early writers – remember, this was when venture was not cool, when there were very few writers, so Brad Feld, Roger Ehrenberg, David Hornick, Mark Suster – read all of their blogs, and fell in love with venture even more. I’m learning about health tech.

Start-ups 129

Start-ups Social Media Retail Gaming 129

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. When building machine learning , large generic training models aren’t always the best. Tell us more about your career journey and how you found yourself founding Wootric. Short on time?

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Intercom, Inc.

MARCH 14, 2019

You can listen to our full discussion above, or dive deeper into the lessons below. Over the course of her career, Leela has achieved similar results by giving customers not just one, but dozen of seats at the table. This is episode one of Scale, a brand new podcast series on moving from startup to scale up.

Customer Acquisition 178

Customer Acquisition Customer Feedback Customer-Centric Organization Construction 178

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there? Matt Sornson: My career’s been pretty non-linear and unconventional. Short on time?

B2B 182

B2B Sales Start-ups B2C 182

Intercom, Inc.

JULY 9, 2020

His is a fascinating story, which places him at the forefront of a discipline that has emerged within his own career span. And that did me a great favor, that gave me like a great kickstart into this career. And then also I have to say that talking and learning from others has been huge. I really try to have a practical mind.

Engineering 199

Engineering Start-ups E-commerce B2C 199

SugarCRM

NOVEMBER 15, 2022

James has more than three decades of experience in enterprise software with a background in everything from product strategy and development to sales and marketing to brand creation and differentiation—all of which have helped him to culminate an unparalleled understanding of what it takes to drive growth in the software industry.

CRM 49

CRM Sales Engineering Start-ups 49

ClientSuccess

MAY 30, 2018

Since the beginning of Mark’s career, he’s been in post-Sales B2B software. For example, Mark’s lead Sales guy at one of his past companies came into office to talk about a big client that had a renewal coming up in later in the year. What is typically the biggest struggle in ensuring a culture of Customer Success?

B2B 40

B2B Sales Start-ups Customer Retention 40

Intercom, Inc.

MARCH 29, 2018

Eric Siu has helped some of the biggest brands in tech accomplish one all-important task: grow their revenue. You should have a working sales funnel, your website can’t look like it’s from the ’90s, and you should either have your Series A or be doing more than $5 million a year in revenue.

Start-ups 192

Start-ups Engineering Gaming Direct Marketing 192