SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ If you did, then this blog is for you and everyone who struggled with What to do with this feedback? Here’s what I do: Step 1: Segment responses. How to analyze it? How to make it actionable? Let’s find out!

NPS 52

NPS Touchpoint Customer Feedback Start-ups 52

SurveySensum

SEPTEMBER 28, 2023

This is precisely where customer service surveys come into play. These surveys yield invaluable insights into customer satisfaction levels, illuminating the path toward service improvements and an enhanced overall customer experience. So, it’s time to explore the common pitfalls in creating customer service surveys.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

Intercom, Inc.

DECEMBER 14, 2022

Improves efficiency and response times. These exciting no-code capabilities will help boost your self-serve resolution rate by allowing your bots to access information and actions in your other tools, so they can resolve more customer queries than ever. Gain invaluable customer insights with Surveys.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

SurveySensum

AUGUST 23, 2023

In order to understand where you stand in the matters of customer satisfaction you need to measure your NPS by creating an NPS survey, sending it across multiple channels, and analyzing the gathered data. With this blog learn how to create an NPS survey in the easiest way possible with SurveySensum and also understand the importance of NPS.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Text Analytics 52

SurveySensum

OCTOBER 5, 2023

The survey began with standard questions about her overall experience, from the cleanliness of the showroom to the professionalism of the staff. But as she progressed through the survey, she noticed an open-ended question that asked, → “Is there anything you feel could be improved at Prestige Motors?

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

SurveySensum

NOVEMBER 22, 2023

Explore these 13 best practices for website feedback surveys. To set feedback goals, pinpoint specific areas for improvement, such as user experience, conversion rates, or brand perception. Are you aiming to boost sales, strengthen customer loyalty, or expand market reach? Responsive design ensures ease of use across platforms.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

MARCH 27, 2024

So, for that, this blog will talk about the 12 different ways in which you can collect customer feedback and understand your customer and their journey. Customer feedback can be collected through surveys, reviews, social media interactions, direct conversations, and other channels. Sounds like a recipe for success, right?

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

NOVEMBER 6, 2023

They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. They both conducted similar NPS surveys, launched simultaneously, and analyzed the data using robust NPS software. So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. So yes, it’s time that you start engaging with your employees and boosting their satisfaction and loyalty to the organization.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

SurveySensum

NOVEMBER 29, 2023

To do that you should launch in app customer feedback with the help of a robust in app feedback tool that enables you to create in-app surveys , distribute them on multiple channels, and analyze them in real-time. Let’s find it out in this blog along with in app customer feedback best practices.

Customer Feedback 52

Customer Feedback Touchpoint Customer Expectations Customer Experience 52

Comm100

SEPTEMBER 7, 2022

With SMS messaging platforms like Comm100 Outreach, organizations can reach customers on an individual, personalized basis at scale, providing them with the very best CX – all while funneling responses into a unified inbox for efficient and organized support. Adding SMS to support can directly boost engagement with customers.

Customer Service 52

Customer Service Customer Feedback Start-ups CX 52

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. But first, you need to know the amazing benefits of this survey.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In this blog, we’re going to delve into the best employee feedback tools. Look for features such as anonymous surveys and unique links. But how do we do that?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

SEPTEMBER 25, 2023

In this blog post, we will discuss the importance of customer feedback for video marketing and share tips on how to collect and use feedback to improve your video marketing strategy. Customer feedback can uncover the sentiments of your viewers, so you can identify areas that evoke the desired response and those that do not.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

JULY 21, 2023

That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. Top 11 B2B Customer Retention Strategies Here are the 11 best practices you can use to boost customer retention in your business. These are critical touchpoints where you can launch surveys. Let’s get started!

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

AUGUST 17, 2023

This, in turn, helps you plan your strategy to strengthen your relationship with existing customers, potentially boosting revenue while enhancing customer experiences. But, what will you do after gathering the survey data? To calculate the score, you need to create and send a short NPS survey to your customers.

NPS 52

NPS Net Promoter Score Customer Satisfaction Customer Loyalty 52

SurveySensum

MAY 18, 2023

What are Retail Surveys?: Customer satisfaction can make or break a company’s reputation, and that’s where retail surveys come into play. In this blog, we’ll explore the importance of retail surveys and provide you with the top 25 retail survey questions to ask your customers. What are Retail Surveys?

Retail 52

Retail Customer Feedback Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 22, 2023

You can achieve this by launching product-market fit surveys. To do this effectively, you require a comprehensive SaaS feedback software that can guide you through every step, from survey creation to analysis. What are Product Market-Fit Surveys? How to Measure Product Market Fit Surveys? Not just that. Find it out here.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z. Then, the responses they deliver are quite helpful.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

NOVEMBER 14, 2023

You can do that by launching the website feedback surveys. And, to gather website feedback effectively, you need to join hands with an exceptional website feedback tool that can assist you in doing everything from creating the surveys to analyzing them and letting you make data-driven decisions for your business.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Totango

SEPTEMBER 14, 2021

Knowing what influences customer satisfaction can help you improve your clients’ experience and increase retention rates. A Consumer Reports survey found that American consumers’ top customer service complaint was being unable to get a human agent on the phone. How Long Does It Take You to Respond to Customer Inquiries?

Customer Satisfaction 88

Customer Satisfaction Net Promoter Score Customer Loyalty Technology 88

SurveySensum

OCTOBER 18, 2023

But the question is, what is the right response? Well, inh this blog, we will talk about the importance of responding to customer feedback, how to do that it an effective customer feedback platform , and the dos and don’ts of responding to customer feedback. Higher ratings can attract more customers and instill trust.

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

ClearAction

NOVEMBER 11, 2022

Gains from gratitude in your CX strategy are even greater: Lifetime value mindset in getting and keeping customers : Start out by expressing CX ratings and behaviors in terms of the costs or revenue represented. In turn, response rates increase for surveys and other engagement offers.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

Fonolo

JULY 5, 2023

The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. We often think of word of mouth in the literal sense but these days it’s far more: customer reviews, social media, and micro-blogs are all word of mouth too.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

MARCH 1, 2024

They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally. They investigate specific areas where they lag, such as delivery speed or customer support responsiveness. Create NPS surveys with SurveySensum and benchmark them against your competitors!

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

MattsenKumar

OCTOBER 12, 2023

Our blog post discusses outsourcing customer service to meet modern expectations. According to Statista Survey 2021 Reports, 16.7 percent of the professionals surveyed declared that their customer rated their interaction with AI automation ten out of ten. On the other hand, 17.7

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. Throughout this blog, we’ll discuss the fundamentals of telemarketing as well as some key factors that make telemarketing software an asset to your company.

Sales 52

Sales CRM Omnichannel Social Media 52

SurveySensum

SEPTEMBER 7, 2023

And within an hour you received a survey in your inbox – ‘How likely are you to recommend the washing machine to your friends?’ A CSAT Survey on delivery experience – ‘On a scale of 1 to 5, how satisfied are you with your overall experience with our delivery service?’ When to Send a Relationship NPS Survey?

NPS 52

NPS Net Promoter Score Close the Loop B2B 52

SurveySensum

SEPTEMBER 8, 2023

Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million. This demonstrates that by reducing customer churn and enhancing overall customer relationships, companies can save lost revenue and boost customer spending.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

FEBRUARY 19, 2021

Knowing your customer satisfaction numbers can help you flag potential problems, reduce churn and boost customer retention. The average NPS score across all industries is 32 (35 for Technology companies), according to research by digital survey provider SurveyMonkey. First Response Rate (FRR).

Customer Satisfaction 63

Customer Satisfaction Net Promoter Score VOC NPS 63

ClientSuccess

APRIL 2, 2021

Guest blog post by Jay Ripton. In fact, according to a Hubspot survey, 80% of the customers surveyed stopped using a business service with a brand following an unpleasant service experience. Automation can help you facilitate communication, address customer concerns, and boost customer retention.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. Identify areas where improvements can be made to boost the conversion rate. You can launch any type of survey in just 5 minutes.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

NOVEMBER 25, 2022

For that, you need to create a CES survey and share it across multiple channels and analyze the result and take the necessary action. . Following is an example of a CES survey question for you. . This is the importance of CES but do you know what questions you should ask while creating CES surveys? So, what is CES?

Customer Journey Map 52

Customer Journey Map Start-ups NPS Customer Retention 52

SurveySensum

AUGUST 8, 2023

To truly know your B2B customers, consider employing a variety of approaches: Surveys and Feedback: Implement NPS surveys in B2B to collect structured feedback. You can also conduct CSAT surveys at relevant touchpoints. Analyze the gathered responses to identify trends and areas for improvement. It’s a win-win!

B2B 52

B2B Customer Service Touchpoint Customer Feedback 52

Lumoa

APRIL 7, 2022

This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. An NPS score is a valuable metric to track customer sentiment, and it can help businesses improve customer loyalty, boost sales, and improve customer satisfaction. So, without further ado… Why is NPS important?

NPS 83

NPS Net Promoter Score CEM Customer Satisfaction 83