CX Accelerator

DECEMBER 10, 2019

How A Simple Vision Board Changed My Year & A How-To Guide For Building Your 2020 Board. We can talk all day about how to prioritize and tackle your career ambitions, how to organize your to-do list, knock out those action items. By Becky Roemen. If you haven’t ugly cried in a Target parking lot have you even Adulted?

Start-ups 182

Start-ups Gaming CX Customer Service 182

CX Accelerator

DECEMBER 10, 2019

How A Simple Vision Board Changed My Year & A How-To Guide For Building Your 2020 Board. We can talk all day about how to prioritize and tackle your career ambitions, how to organize your to-do list, knock out those action items. By Becky Roemen. If you haven’t ugly cried in a Target parking lot have you even Adulted?

Start-ups 182

Start-ups Gaming CX Customer Service 182

CX Accelerator

MAY 16, 2018

People are often curious what has kept a millennial locked into the same job for this long. Different people have different motivators. Below are selected favorites from each year that I hope may aid you in your journey! For now, it’s time to explore the past. This week I’m celebrating 10 years working for the same organization.

CX 203

CX Start-ups Gaming Education 203

Callminer

APRIL 21, 2020

To find out what leadership activities today’s call center leaders find most valuable, we reached out to a panel of call center managers and business leaders and asked them to answer this question: “What are your favorite call center leadership activities?”. This also leads to being more productive and efficient in your work.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Intercom, Inc.

DECEMBER 28, 2022

We’re planning some exciting new developments around here, and we look forward to providing more valuable, engaging material to help you support your customers in 2023. We’re planning some exciting new developments around here, and we look forward to providing more valuable, engaging material to help you support your customers in 2023.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Intercom, Inc.

FEBRUARY 23, 2022

Here are a few key takeaways: As a leader, it’s your job to create a stimulating atmosphere where employees feel appreciated and where they feel they have room to make mistakes and grow. Breathing slowly and counting to 10 triggers a relaxation response in your nervous system, helping you calm down when you’re stressed. Short on time?

Start-ups 118

Start-ups Social Media Education Customer Service 118

ProProfs

MAY 4, 2023

Is your company also facing the woes of employee disengagement? In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Less Turnover Engagement increases job satisfaction and loyalty and reduces burnout and turnover. If yes, we have great news for you. Let’s get right into it!

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Execs In The Know

OCTOBER 20, 2022

Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. In today’s tight labor market, creating a contact center where people love to work is a major competitive advantage. So how can you ensure that your contact center provider has what it takes to foster a winning culture?

Contact Center 52

Contact Center CX Start-ups Finance 52

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Can you put together IKEA furniture without pulling your hair out?

Customer Service 100

Customer Service Contact Center Social Media Education 100

Inside Customer Service

MARCH 16, 2023

Here’s some good news for Team Remote: your agents report having better bosses. In early 2023, I launched a study on contact center agent burnout. One question I asked was whether remote agents faced a lower burnout risk than onsite agents. Onsite agents are just as resilient to burnout as people who work from home.

Contact Center 171

Contact Center Customer Service 171

Customer Bliss

SEPTEMBER 27, 2016

Jennifer works with five “in the trenches” people who deal directly with Gaffey’s clients. It’s important to say this upfront: Gaffey has a very sophisticated, complicated business model that your business may not have. It’s been awesome! This week: another great one. Merging risk and reference.

Healthcare 56

Healthcare Engineering Hospitality Hospitality 56

CX Journey

AUGUST 23, 2016

It was published on their blog on February 23, 2016. Look around you; seven out of ten people you see are basically just showing up at work and doing the minimal requirements of the job. Look around you; seven out of ten people you see are basically just showing up at work and doing the minimal requirements of the job.

Education 0

Education Innovation Start-ups Customer Experience 0

CX Journey

JANUARY 17, 2018

This post was originally published on his blog on October 2, 2017. In either training or coaching, the need to "know your stakeholders" is a common one. The challenge, of course, is that other people have their own priorities, challenges, and values. Do you have a stakeholder map? Is it up-to-date and do you use it?

Start-ups 51

Start-ups Gaming Sales Customer Experience 51

Comm100

JUNE 19, 2018

Trade shows are a fantastic place to get up to date on all of the latest technology, best practices and ideas in your industry. But one of the challenges of so many opportunities to learn is figuring out how to package up those insights and apply them within your contact center. Ready to put on your holiday best?

Contact Center 40

Contact Center Entertainment Start-ups CX 40

CX Journey

DECEMBER 4, 2015

It was published on their blog on June 18, 2015. Are your employees working hard, working smart, or both? Inefficiencies can be introduced when we hire the wrong people - those who don't have the right skills or who just don't know how to get the job done. You can adapt this process to your needs; sometimes asking "Why?"

Education 37

Education Start-ups Innovation Customer Experience 37

Hodusoft

AUGUST 9, 2023

With the first option, you get the choice of logging into your analytics and getting real-time reports on various Key Result Areas (KRAs) and Key Performance Indicators (KPIs.) The BPO says you are the owner of your customer service process and you feel like that. Of the two, which one would you choose? The first option, of course!

Contact Center 52

Contact Center Customer Service CRM Social Media 52

Aquire

SEPTEMBER 24, 2021

Success no longer depends solely on product or pricing — a satisfying experience for your customers is a must. And if customer experience (CX) is the new competitive battle zone then artificial intelligence (AI) is your most powerful weapon. A breakdown of solutions AI can provide for your business. Improve lead generation.

AI 59

AI Artificial Intelligence Customer Experience Machine Learning 59

Fonolo

SEPTEMBER 14, 2023

strategy in goal-setting is key: it provides direction and helps focus your team’s time and energy. strategy in goal-setting is key: it provides direction and helps focus your team’s time and energy. In this blog, we’ll discuss how to create goals that will take your call center to the next level. Using the S.M.A.R.T

Contact Center 91

Contact Center Customer Satisfaction Construction Social Media 91

Help Scout

JULY 27, 2021

In this article, we cover those pain points and offer 13 real estate customer service tips to help you provide great support to your clients. If there’s a lack of trust on a client’s end — one study found only 11% of people felt they could completely trust a real estate agent — it can make everything else much more difficult.

Real Estate 83

Real Estate Customer Service Finance Start-ups 83

SugarCRM

APRIL 28, 2022

It makes sense to keep your existing customers happy as the cost of churn is so high. In the wake of pandemic-related forces such as supply chain disruption and employee resignations, shortages in essential resources have led to staff burnout and the organization’s inability to catch up with or meet customer expectations.

Artificial Intelligence 49

Artificial Intelligence CX Finance Customer Acquisition 49

ProProfs

MARCH 21, 2022

But the good news is that a pre-employment personality test can go a long way towards ensuring that your company avoids all this trouble. . While assessing technical skills is essential, it simply isn’t enough to decide if a job candidate will thrive in your company and have a fruitful, long-lasting relationship with it. Social skills.

Start-ups 52

Start-ups Compliance 52

ProProfs

DECEMBER 23, 2020

To prevent workplace violence, you first need to understand what it is and the effective strategies to protect your employees from it. Only then can you avoid injuries to your employees, insurance payouts, absenteeism, and maintain a good business reputation while creating a healthier workplace. This blog post discusses this and more.

Healthcare 52

Healthcare Compliance Education Start-ups 52

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. This is a more recent topic for the blog.

Contact Center 62

Contact Center AI Artificial Intelligence Entertainment 62

Totango

MAY 22, 2020

In 1995, 9 percent of people reported that they telecommuted or had done so in the past. Perhaps your business is just beginning to dip its toes into the wave of the future—or, perhaps you already have a remote Customer Success team, but recognize that there is room for improvement in their communication or operations.

Start-ups 62

Start-ups Technology Technology 62

Provide Support

AUGUST 2, 2016

Employee burnout can occur at every level of an organization – from top to bottom, and it’s especially commonly found among customer service people who have to deal with dissatisfied customers almost on a daily basis. Published in Provide Support Blog , 2016. Read more. © 2003 - 2015 Provide Support LLC.

Customer Service 56

Customer Service 56