Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. In this blog post, we’ll delve into AI’s remarkable impact on contact centres and offer a glossary of essential AI terms used in the industry today.

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Intercom

MARCH 9, 2023

We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service. But we weren’t quite expecting just how quickly the recent advancements in OpenAI’s ChatGPT would unlock new possibilites. Over the past couple of months, we shipped a few AI-powered features to 160 customers.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SugarCRM

FEBRUARY 1, 2024

According to a recent report by McKinsey Digital , about 52% of the value that Gen AI could deliver applies to customer operations, marketing, and sales. At Sugar, we recently announced that Generative AI is part of our solutions and products , ranging from Sales Automation to Marketing and Service. Access Ready-Made Call Scripts.

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AI Sales CRM Innovation 29

Fonolo

OCTOBER 5, 2023

ChatGPT stole most of the headlines, but as companies across the planet worked hard to get their bots chatting, many questions started to bubble to the surface. You wouldn’t be the first customer service professional to ask themselves if a chatbot is really any different than an IVR. 2023 was all about chatbots. Join us Oct.

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Artificial Intelligence Machine Learning Contact Center AI 57

Intercom

JANUARY 11, 2024

A profound transformation is underway in customer service. Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less.

Customer Service 86

Customer Service CX AI Start-ups 86

SugarCRM

OCTOBER 17, 2023

Companies that flirt with generative AI experience higher customer satisfaction, productivity, and overall growth rates. Maybe one of the most significant advancements in content idea generation was the emergence of tools such as ChatGPT. For example, suppose a blog article that is a little dated.

AI 26

AI Predictive Analytics Legal Social Media 26

SugarCRM

AUGUST 1, 2023

ChatGPT also plays a huge role in driving the large-scale adoption of AI. Improve Retention Rates Tools with predictive AI integrated are also great at monitoring customer activity and suggesting the next steps your reps can take to improve customer retention rates.

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AI Sales Predictive Analytics Artificial Intelligence 26

SugarCRM

SEPTEMBER 26, 2023

But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach? Turn Intent Data into Proactive Action Data alone is not enough to give you context to what customers want and need. Once you make data actionable, you can use it proactively.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Intercom

APRIL 27, 2023

You might say your business prioritizes the needs of your customers. You might even say your customer-service is customer-centric. But do you have what it takes to earn the title of customer-obsessed? The terms customer-obsessed, customer-centric, and customer-focused sound pretty similar.

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CX AI Start-ups Customer Service 52

CommBox

OCTOBER 18, 2023

Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch. AI chatbots understand customer intents and provide intuitive responses 24/7, across communications channels.

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AI Customer Service Artificial Intelligence Omnichannel 98

Execs In The Know

FEBRUARY 14, 2023

It’s not an overstatement to say that ChatGPT has taken the world by storm over the last few months, captivating a wide and diverse audience across academic, technology, and business circles alike. Customers have been underwhelmed as well, as a recent study by Ujet 1 found that 72% of people consider chatbots to be a ‘waste of time.’

CX 52

CX AI Compliance Gaming 52

Execs In The Know

FEBRUARY 14, 2023

The business world is abuzz with excitement surrounding the new ChatGPT technology. It has the potential to influence numerous industries, including the customer experience (CX) industry. Let’s start with some definitions and then we can dive into the impact it’s likely to have on customer experience. What is ChatGPT?

Customer Experience 52

Customer Experience Artificial Intelligence Contact Center AI 52

CommBox

JUNE 25, 2023

But what about the world of customer service? Is there a fundamental principle that governs how businesses address the ever-growing volumes of customer communication? It’s a straightforward equation: more customers being served with a high level of service means more agents are required. Indeed, there is.

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AI Customer Service Net Promoter Score Contact Center 52

Execs In The Know

OCTOBER 9, 2023

Punctuated by the arrival of apps like ChatGPT and Midjourney, the technology faced both early successes — seen in the rapid expansion of business automation — and massive missteps — like sloppily edited and published digital content. Instead, customers want to feel engaged and taken care of.

AI 52

AI Customer Service CX Technology 52

Intercom

DECEMBER 19, 2023

Tech revolutions can sometimes be hard to notice at the very beginning, but the arrival of ChatGPT and generative AI over the past 12 months was not so much a tremor as an earthquake, transforming tech and reshaping entire industries. The winning combination for customer service ? Zara Burke , Principal Editor Bots ?

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AI Engineering Sports Customer Service 96

CommBox

JUNE 25, 2023

However, SAP was not built as a customer communication platform, nor does it try to be one. Like any other management system, it needs to supplement its capabilities with customer communications and experience tools. Select the preferred digital channel with the best customer response and engagement, such as WhatsApp or SMS.

Net Promoter Score 98

Net Promoter Score Hospitality Hospitality Healthcare 98