SurveySensum

FEBRUARY 13, 2024

That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! But here’s the flip side: Did you know that a whopping 88% of users won’t return after a bad user experience? So, what’s this User Experience thing? That’s a game-changer right there!

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

SurveySensum

FEBRUARY 7, 2024

You can tailor your content and communication style to resonate with them by gaining insights into their preferences and challenges. You can accomplish this by asking your audience directly for input through surveys and polls. Talk about your successes, personal experiences, or even obstacles you have overcome. How To Do It?

Social Media 52

Social Media Entertainment Customer Feedback VOC 52

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024. If you’re reading this blog post, you are probably one of them. That’s where customer experience platforms come in.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Intercom, Inc.

DECEMBER 14, 2022

Read over some of our past “Built for you” posts to learn more about features like two-way SMS, tooltips, and Dynamic Content. Choose your desired messenger style and add relevant tabs to showcase personalized content and give customers the support they need, when they need it. Introducing our most customizable Messenger yet.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

SurveySensum

JANUARY 26, 2024

Each of the customer journey stages allows businesses to craft tailored experiences, ensuring that the customer feels seen, heard, and valued. Crafting Compelling Content : Strategic marketing campaigns play a pivotal role in capturing the attention of your target audience. So, what strategies do you need to use at this stage?

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

ClientSuccess

APRIL 2, 2021

Guest blog post by Jay Ripton. You can’t expect buyers to stick around for a brand that doesn’t deliver a seamless and consistent customer experience. You can’t expect buyers to stick around for a brand that doesn’t deliver a seamless and consistent customer experience. that can cater to the right audience.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. But first, gauge their satisfaction and engagement levels with employee engagement surveys.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Intercom, Inc.

DECEMBER 28, 2022

In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Above all, thanks for reading, sharing, and listening to our content. Liam Geraghty , Audio Content Producer.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

SurveySensum

FEBRUARY 29, 2024

Despite this, her job satisfaction plummeted due to a lack of recognition and support, resulting in a negative employee experience. To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success.

Innovation 52

Innovation Customer Satisfaction Gaming Start-ups 52

Zendesk

JANUARY 5, 2022

After all, nearly a quarter of marketers surveyed in the Chief Marketer B2B Marketing Outlook Survey reported social media as a top lead gen method with a high return on investment (ROI). Almost one-third of respondents in the B2B Marketing Outlook Survey indicated that live events garnered leads with a large ROI.

Sales 105

Sales Outlook Social Media B2B 105

Shep Hyken

OCTOBER 21, 2022

She’s also a web design consultant focusing on customer experience and user interface. She shares how customer experience is a valuable marketing strategy. Here’s why customer experience is of great value in your marketing strategies. . Why Customer Experience Should Be the Center of Your Marketing Strategies .

Customer Experience 69

Customer Experience Engineering Sales Customer Expectations 69

SurveySensum

JANUARY 10, 2024

After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. The issue — they were sending surveys at the WRONG time. Well, understanding the ideal survey timing to get the maximum response rate can be challenging. Best Times to Send a Survey in 2024 1. Be strategic about the type of survey, too.

NPS 52

NPS Customer Feedback CX Text Analytics 52

Comm100

MARCH 21, 2023

Improve agent experience Excellent customer service requires happy agents, but customer service roles are notoriously challenging. For more on improving the agent experience, check out the expert commentary in The Best Customer Experience Needs the Best Agent Experience in which the 3 key tenets to positive agent experience are revealed.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

Lumoa

MARCH 10, 2022

Create content addressing customer questions Reviewing your customer feedback will help you understand the kinds of questions your customers are asking. Your marketing team can then create content to help answer these questions at scale.  On which media do they consume content?  I’m glad you asked! 

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

Shep Hyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. Hybrid work is taking the global workforce by storm, but the Techaisle survey found that only 11% of organizations have a hybrid-first mindset.

AI 65

AI Contact Center Technology Technology 65

Futurelab

MARCH 20, 2022

These changes drove GetFeedback , the agile customer experience (CX) management solution by Momentive, to conduct research among 2,200 CX professionals worldwide. I was particularly intrigued to understand some of the emerging trends in the marketplace around customer expectations and the experiences overall.

CX 130

CX Start-ups Customer Experience Customer Expectations 130

Execs In The Know

MARCH 6, 2023

PHOENIX, ARIZONA, US, March 6, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2022 CX Leaders Trends & Insights: Corporate Edition report. Execs In The Know has been producing high-quality, in-depth CX-related research and other content for more than a decade.

CX 52

CX Contact Center Touchpoint Technology 52

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. Consumers and the companies which serve them are no longer content with slow, inconvenient technology and mediocre online support. They demand a satisfying digital experience or they’ll take their business to a competitor who can deliver it.

Customer Experience 106

Customer Experience E-commerce Technology Technology 106

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Post-sales interactions, starting with the customer’s onboarding experience and continuing throughout their relationship with your brand.

Touchpoint 118

Touchpoint B2B Customer Journey Map Social Media 118

Comm100

JUNE 15, 2022

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. Push for change actively.

Net Promoter Score 89

Net Promoter Score Customer Experience Customer Journey Map NPS 89

SurveySensum

NOVEMBER 10, 2023

Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. Consumers and the companies which serve them are no longer content with slow, inconvenient technology and mediocre online support. They demand a satisfying digital experience or they’ll take their business to a competitor who can deliver it.

Customer Experience 88

Customer Experience E-commerce Technology Technology 88

SurveySensum

JULY 7, 2023

This is how Croma delivered an exceptionally great experience. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you. This is just one touchpoint where Croma interacts with their customer.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

This is how Croma delivered an exceptionally great experience. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you. This is just one touchpoint where Croma interacts with their customer.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Sounds too good to be true? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Totango

NOVEMBER 8, 2021

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. Consumers and the companies which serve them are no longer content with slow, inconvenient technology and mediocre online support. They demand a satisfying digital experience or they’ll take their business to a competitor who can deliver it.

Customer Experience 83

Customer Experience E-commerce Technology Technology 83

Totango

SEPTEMBER 23, 2021

It’s important to note that Totango’s CSAT surveys are transactional, and measure the experience of a specific transaction, engagement or interaction. Like CSAT, NPS segregates a percentage of positive results from survey results to measure an aspect of customer satisfaction. A customer escalation experience.

Net Promoter Score 101

Net Promoter Score NPS Customer Satisfaction Customer Retention 101

Sprinklr

SEPTEMBER 8, 2021

“Government doesn’t need to worry about customer experience. I hear this fairly often when I tell people about my work in government customer experience. Why is customer experience so important for the public sector? Customer experience (CX) efforts are growing in government, just like the private sector.

Government 72

Government Social Media CX Artificial Intelligence 72

SurveySensum

JANUARY 25, 2024

Moreover, 76% of individuals surveyed express a greater trust in content shared by “normal” people than by brands. In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. And there are stats that back this up! But don’t worry!

NPS 52

NPS Customer Feedback Gaming Social Media 52

SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. This shows how product surveys can be a lifeline for businesses.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Totango

JUNE 4, 2021

Or if a customer has not used an important feature yet, you can remind them about it with in-product messaging or by providing an NPS survey. You can elicit feedback at strategic points in your customer journey from surveys such as NPS, CSAT, CES, or even a custom survey. This type of content is called enablement content.

B2C 62

B2C Customer Journey Map NPS B2B 62

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis. What does all of this mean?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Execs In The Know

AUGUST 25, 2022

PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products. About Execs In The Know. To learn more about Execs In The Know, visit: [link]. About Genesys.

CX 45

CX Retail Engineering Technology 45

Fonolo

OCTOBER 18, 2017

A top mission of the Fonolo blog has always been to help you stay informed with the fast-moving contact center industry. As always, we’re grateful to the authors (and sponsors that back them) for the hard work that goes in to producing this content. Hope you’ve read them all because here comes the next batch! Where to get it: [link].

Contact Center 117

Contact Center Customer Satisfaction NPS Touchpoint 117

Doing CX Right

SEPTEMBER 19, 2020

We dive deep into using emotional intelligence to have great experiences. As Ruiz suggests, you are entitled to expect a great experience from companies you buy from but do not have a right to be mean to innocent people. We will not be liable for any loss or damage caused by your reliance on information obtained through Our Blog Post.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

SurveySensum

AUGUST 17, 2023

This, in turn, helps you plan your strategy to strengthen your relationship with existing customers, potentially boosting revenue while enhancing customer experiences. Thus, NPS proves to be a versatile metric that gives insights into customers’ expectations and experiences. But, what will you do after gathering the survey data?

NPS 52

NPS Net Promoter Score Customer Satisfaction Customer Loyalty 52

Aquire

SEPTEMBER 28, 2021

A simple NPS survey example. Let’s say you sent the standard survey (often as a pop up in your site or via email). Suppose that you received 1,000 survey responses and you’ve classified each response based on the score: 0 – 6: 200 responses (detractors). Administer timely NPS surveys. View on Demand. Maddie Dunlap.

Net Promoter Score 98

Net Promoter Score NPS Customer Satisfaction Customer Loyalty 98