Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. Your CRM Can’t Handle Your Workload Anymore. This is because CRM tools are designed to manage customer relationship data, not customer success outcomes.

Net Promoter Score 92

Net Promoter Score CRM Customer Feedback Sales 92

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. What is a B2B CRM? Today’s leading CRMs tend to be cloud-based. Salesforce CRM.

B2B 80

B2B Sales CRM Artificial Intelligence 80

Totango

APRIL 6, 2023

That’s why we’re continually making improvements to our Composable Customer Success platform to provide greater visibility to cross-functional teams, automate CS tasks and processes, and connect with other key systems in the enterprise tech stack to better track the business value of CS.

Innovation 86

Innovation Outlook CRM Sales 86

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. This means making feedback opportunities easily accessible across various platforms, including social media, email, and direct surveys.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Comm100 Live Chat stores previous conversations from every one of your channels together (and connects it with your CRM – more on this in the next point), so that your agents always have the customer info they need at hand.

Customer Experience 90

Customer Experience CRM Omnichannel Social Media 90

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Key Features : Ticketing, live chat, feedback surveys, knowledge base, reporting, and it integrates seamlessly with the HubSpot CRM.

Customer Service 76

Customer Service Social Media Omnichannel AI 76

Totango

FEBRUARY 23, 2024

If your customer success software integrates with your CRM where your marketing and sales teams already look, now you’ve got a full picture of your customer portfolio and its health. The post The Unexpected C-Suite Collaboration You Need for Success appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Customer Acquisition 92

Customer Acquisition Sales CRM Innovation 92

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. CRM integration . Custom routing .

Government 80

Government CRM Omnichannel Case Management 80

Hodusoft

JULY 19, 2023

In this blog, we will explore everything related to inbound call center software. Customer relationship management (CRM) integration: Integrating the call center software with a CRM system gives agents access to real-time customer information and interaction history during calls.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Totango

AUGUST 16, 2022

Finally, we’ll review five of today’s top customer retention platform tools and what they can do to help you maintain more clients. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool. Onboarding.

Customer Retention 100

Customer Retention CRM Customer Relationship Management Customer Loyalty 100

Totango

JUNE 8, 2022

Eliminating these chokepoints is key to success, but you won’t be able to do that by trying to force-fit tools like your CRM, monolithic CS platforms, non-scalable solutions or modern work tools that just act as a temporary band-aid for your problems. Implement Composable Customer Success.

Start-ups 88

Start-ups CRM Sales Technology 88

SugarCRM

MAY 18, 2023

Our previous blog post discussed the core CRM features for sales automation. In this blog post, we’ll touch on the key features of lead management within a CRM. So, let’s dive into the lead management features that can make or break a CRM. This includes simple execution and tracking features.

CRM 40

CRM Sales 40

Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. If you find you need to turn to external recruiting, optimize the efficiency of your talent search by making the most of resources such as staffing agencies and digital recruitment platforms.

Start-ups 96

Start-ups Technology Technology CRM 96

SugarCRM

MARCH 29, 2022

You are why Sugar is the platform that eliminates blind spots, minimizes busy work, and removes roadblocks, and we will continue to improve it with more capabilities that let the platform do the work. Watch our blog for more news! We prepared a guide to help you pick the right CRM for you. Starting in April with the 12.0

CRM 49

CRM Social Media Sales Start-ups 49

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. Tools for Your Hyper-Personalization Strategy Customer Relationship Management (CRM) Software A robust CRM system allows for centralized customer data management and facilitates personalized interactions.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. By harnessing the power of tools like CRM systems and advanced analytics platforms, businesses can make data-driven decisions to enhance the customer experience.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Comm100

SEPTEMBER 19, 2022

Google’s Dialogflow is one of the most frequently used chatbot development platforms. It connects to the Google Cloud Platform and enables chatbot integration for performing linguistic analysis. CRM integrations. Share content directly from the chatbot interface on social media platforms such as Facebook, Twitter, and LinkedIn.

Social Media 63

Social Media Artificial Intelligence AI Customer Satisfaction 63

Totango

JULY 5, 2022

Keeping an eye on all your customers and acting when one shows risky behaviors may sound challenging, but using a customer success platform can help simplify the process. Implement the Right Platform to See Results Right Now. Changes to key stakeholders at the organization.

Net Promoter Score 98

Net Promoter Score Start-ups NPS Customer Relationship 98

SurveySensum

FEBRUARY 24, 2023

In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

VOZIQ

APRIL 14, 2023

With customer expectations rising dramatically and businesses implementing a personal and far more attentive approach than before, CRM has now become a crucial element of customer retention. For more on churn and insights into successfully winning the churn war, keep an eye out for our blogs.

Customer Service 40

Customer Service Entertainment B2C CRM 40

VOZIQ

APRIL 14, 2023

With customer expectations rising dramatically and businesses implementing a personal and far more attentive approach than before, CRM has now become a crucial element of customer retention. For more on churn and insights into successfully winning the churn war, keep an eye out for our blogs.

Customer Service 40

Customer Service Entertainment B2C CRM 40

SugarCRM

MARCH 31, 2022

Grow as you go : As your organization grows, so can your CRM. Check out this blog to find out more about the free conversion starting in late April. Sugar Enterprise customers continue to enjoy no-compromise CRM with maximum control. We prepared a guide to help you pick the right CRM for you. No Problem!

Sales 49

Sales CRM AI Omnichannel 49

Fonolo

MAY 30, 2023

This blog will dive into best practices, discuss the features you should look for when sourcing tools, and help you discover the transformative power of innovative WFM software. DID YOU KNOW: Fonolo is platform agnostic. There can be a lot to unpack when you dive into WFM, but don’t worry: we’re here to help!

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. Here’s one of the customer reviews talking about it on the G2 platform.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Totango

JUNE 15, 2022

Be aware, however, that you cannot do this by trying to force-fit your CRM, using a monolithic CS platform or trying to slap on a digital work tool band-aid. And Totango’s composable customer success platform provides all of this and much more.

Touchpoint 96

Touchpoint Start-ups NPS CRM 96

Comm100

FEBRUARY 2, 2022

In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . With younger generations spending most of their time online, it’s become the norm for brands to support these customers on their platforms of choice.

Customer Service 52

Customer Service Omnichannel Social Media CRM 52

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. This is known as omnichannel customer engagement. For CCaaS providers, there are two options.

Omnichannel 52

Omnichannel Contact Center CRM Social Media 52

Zendesk

FEBRUARY 17, 2022

They’ll sift through blogs, review sites, social media posts, and forums to explore solutions and get feedback from people with similar circumstances to their own. You can make yourself visible by publishing blogs, landing pages, ebooks, guides, and social media posts. The CPA clicks on the blog post.

Social Media 98

Social Media Sales Education CRM 98

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. So let’s explore.

NPS 52

NPS Social Media Text Analytics Outlook 52

Zendesk

JANUARY 5, 2022

But be mindful of how you present your business and offerings on those platforms. Start with top-of-funnel blog posts built for search engine optimization. Maximize sales lead generation efforts with a CRM. A sales CRM like Zendesk Sell enables you to make the most of your lead generation efforts. Attend industry events.

Sales 105

Sales Outlook Social Media B2B 105

Hodusoft

JANUARY 3, 2024

In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. The rise of remote work CCaaS platforms enabled agents to work from anywhere with an internet connection. billion by 2030.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Totango

NOVEMBER 25, 2020

To prevent these churn-centered scenarios , organizations are increasingly turning to platforms like Totango to engage customers on a personalized level that their rivals can’t match. . Why CRM Data Visualization is Not Enough. CRM data visualization is not enough—merely providing a comprehensive view of the customer is insufficient.

Net Promoter Score 108

Net Promoter Score NPS CRM Scorecard 108

Comm100

NOVEMBER 10, 2021

In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. Other channels that you should consider are: Mobile app support Social media platforms SMS. This allows you to gain the benefits of each platform while also simplifying the chatbot deployment process.

Customer Service 80

Customer Service Social Media Artificial Intelligence AI 80

SugarCRM

AUGUST 24, 2023

It involves a lot of research, and apart from that, it also requires careful planning to gain the results and solve the pain points of your current marketing automation platform without major disruptions in your current initiatives. Start With an Overall Picture of Your Current Situation You can’t just start migrating to a new platform.

CRM 26

CRM Start-ups Engineering Sales 26

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Totango’s customer success management platform includes a SuccessBLOC module to not only track but also improve customer NPS. Omnichannel customer experience management provider SurveySparrow offers an NPS survey platform.

NPS 102

NPS Net Promoter Score Customer Satisfaction Customer Retention 102

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. A seamless integration with business tools like CRM can help e-commerce BPOs deliver personalized and context-aware support. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136