Callminer

FEBRUARY 8, 2024

Uncovering channel-specific insights can ensure a seamless customer journey, as well as driving business improvements that make a difference in EX and CX. Read more in our blog.

Omnichannel 182

Omnichannel Customer Experience CX 182

Callminer

MARCH 3, 2021

Read this blog to learn how the right tips and strategies can help your organization deliver positive, effective customer experience.

Customer Experience 390

Customer Experience 390

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it.

Customer Experience 76

Customer Experience Omnichannel Social Media Touchpoint 76

Callminer

DECEMBER 27, 2023

Understanding how customers use and feel about the products they buy is critical. This blog looks at how product intelligence can help companies make better decisions about products and improve CX.

Customer Experience 182

Customer Experience CX 182

Shaun Belding

JUNE 10, 2022

Last month we got not one, but three stories of truly WOW customer experiences. This, from my experience, is a customer service unicorn of the highest order. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. All three of them from a bank — the same bank.

Customer Experience 279

Customer Experience Customer Service 279

Intercom

DECEMBER 19, 2023

In the first few months of the year we released a range of AI features to help customer support teams in the Intercom inbox, and in March we unveiled our AI chatbot Fin , which has already responded to over 2 million customer requests. The winning combination for customer service ? Zara Burke , Principal Editor Bots ?

AI 96

AI Engineering Sports Customer Service 96

Callminer

AUGUST 3, 2022

Read this blog to learn about prioritizing and optimizing digital customer experience management. CX is one of the most important facets of a company's performance.

Customer Experience Management 182

Customer Experience Management Customer Experience CX 182

Callminer

NOVEMBER 23, 2023

Read this blog to learn how real-time guidance allows customer service agents to optimize the time they spend with customers by receiving in-the-moment suggestions to improve an interaction.

Customer Experience 182

Customer Experience Customer Service 182

UJET

JANUARY 11, 2018

Customer experience is one of the largest competitive advantages for businesses today. But we have some good news: we’ve put together a list of five CX blogs you can follow to kick off the new year with great content delivered right to your inbox.

Customer Experience 109

Customer Experience CX 109

NGDATA

APRIL 3, 2024

Banks face challenges in managing their legacy cores and personalizing customer experiences. The Intelligent Engagement Platform, a sophisticated customer data platform, allows for targeted marketing strategies and highly targeted interactions to enhance customer experiences.

Customer Experience 40

Customer Experience 40

Comm100

JUNE 15, 2022

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving customer satisfaction across all aspects of your business is a considerable challenge. What is a customer experience (CX) program?

Net Promoter Score 86

Net Promoter Score Customer Experience Customer Journey Map NPS 86

Callminer

JUNE 13, 2022

Delivering exceptional customer experience is critical. This blog shares 25 expert quotes, with a wealth of valuable insights from the CX professionals who are driving value for their organizations.

CX 182

CX Customer Experience 182

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Shaun Belding

MARCH 29, 2022

Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. They focused on their journey, not the end. . They decided they were in, not out. Shaun Belding | www.beldingtraining.com.

Customer Experience 311

Customer Experience CX Customer Service 311

Callminer

JANUARY 11, 2023

Understanding omnichannel customer experience analytics is essential to satisfying customers and maintaining a competitive edge. Read this blog to learn how to put analytics to use.

Omnichannel 182

Omnichannel Customer Experience 182

Customer Think

APRIL 19, 2024

According to Forrester Research, in 2023, for the second year in a row, the quality of customer experience among U.S. In addition, the Average American Customer Satisfaction Index (ACSI) was 77 (a C+ grade) in 2023 and has been hovering in the mid-70s for years. brands declined. What’s the missing link?

Customer Experience 108

Customer Experience Customer Satisfaction 108

Uniphore

DECEMBER 14, 2021

For Cisco partners, this means they can resell and upsell, bringing additional customer experience innovation and value to their customers. These types of advances are transforming customer experience across contact centers for global enterprises.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Callminer

DECEMBER 7, 2020

Read this blog to learn what can go wrong with self-service systems and how these issues can hinder the customer experience.

Customer Experience 345

Customer Experience 345

CX Accelerator

MARCH 14, 2019

When it comes to Customer Experience (CX) work, it takes a very special type of person to be successful. a global community of Customer Experience professionals, where do we tend to excel, and where do we have critical gaps? Beyond Customer Experience work, this is a great practice for any team of people working together.

Customer Experience 369

Customer Experience CX Education Customer Experience Management 369

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Motivational quotes on customer service.

Customer Service 82

Customer Service Artificial Intelligence Start-ups Education 82

VOZIQ

DECEMBER 17, 2020

Recently, VOZIQ’s predictive customer retention solution was honored for consistent innovation and extraordinary value creation and won the 2020 Product of the Year award. We want to share with you some of our most popular blogs of 2020, in case you missed them when we first published them. Segment customer issues based on complexity.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

Steven Van Belleghem

NOVEMBER 5, 2019

It’s the science and technology blog and news network of the legendary Singularity University, that was founded in 2008 by Peter Diamandis and Ray Kurzweil at the NASA Research Park in California. The blog also features a video and debate forum for its users to watch videos and interact with each other. Blake Morgan.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Comm100

DECEMBER 14, 2022

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Customer Think

DECEMBER 4, 2023

A quick Google search will reveal dozens of blogs, companies, and social media posts espousing the benefits of positive affirmations, and the power of positive and encouraging words. Likewise, a dip into the comment section of many blog topics, news stories or social […]

Social Media 109

Social Media Customer Experience 109

Inside Customer Service

AUGUST 11, 2022

The big trick is adopting sustainable practices without negatively impacting the customer experience. Billions get thrown away each year, but customers continue to use them because they are quick and convenient. Let's take a closer look at each program to see if they can save the planet without ruining the customer experience.

Customer Experience 171

Customer Experience Government Customer Service Start-ups 171

Uniphore

NOVEMBER 19, 2021

By Jeannie Walters The future of customer experience is exciting in many regards, but what’s happening around low code/no code opportunities is downright fascinating. I had the privilege of interviewing Umesh Sachdev, CEO of Uniphore, and Yochai Rozenblat, former CEO of Jacada, soon after the acquisition of Jacada was finalized.

Customer Experience 264

Customer Experience Contact Center AI Technology 264

Customer Think

APRIL 8, 2024

As customers become more informed, businesses must shift from selling to enhancing customer experience. This needs quality offerings and the ability to provide seamless, personalized experiences. This is where sales enablement comes into play.

Sales 83

Sales Customer Experience Technology Technology 83

Customer Think

FEBRUARY 8, 2024

For the last five years, around this time, I’ve compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set of predictions that have been sent to me over the preceding month. I then select the ones that stand out and make the most sense in the current […]

Customer Experience 116

Customer Experience Technology Technology 116

Customer Think

APRIL 23, 2024

What customers are seeing and experiencing vs. what brands are saying can often be in conflict. The gap between Marketing and Customer Experience (CX) teams is largely responsible for that. This is an updated version of that article from July 2020. In this article, I’ll pose some concepts […]

Customer Experience 72

Customer Experience CX 72

Customer Think

NOVEMBER 12, 2021

It appeared on their blog on June 7, 2021. We know that the customer experience is important to the success of any organization. Customers are king, and they vote with their wallets – and with their fe. I originally wrote today’s post for WixAnswers.

Customer Experience 144

Customer Experience Technology Technology 144

CSAT.AI

JULY 13, 2022

Here are some aspirational customer experience quotes from the pros on practices to aim your business for the stars. If your brand is used in a sentence to position it as the brand that others should emulate, then you are operating at a Trademark level of service.” – Shep Hyken When Your Company Becomes a Verb , Hyken blog .

Customer Experience 93

Customer Experience CXM Contact Center Innovation 93

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. For example, there are plenty of good customer experience books to read if you want to learn more about customer experience. To help you out, we have listed our top 10 must-read customer experience books.

Customer Experience 94

Customer Experience Customer Experience Management CX Start-ups 94

PeopleMetrics

DECEMBER 18, 2015

In keeping with millennia of human tradition, let’s look back at our top ten blog posts from 2015. Without further ado, here's number 10: Starting off this list is a post for those who are confused about how to measure customer experience improvement. It examines two popular transactional customer experience metrics.

Customer Experience 61

Customer Experience Voice of the Customer Customer Experience Management Customer Feedback 61

Customer Bliss

JUNE 8, 2017

RSS reader FeedSpot just voted our blog the No. 1 customer experience blog on the Internet, via a few of the following factors: Google reputation. 1 on their customer experience blog list. Who works on my customer experience blog? The other tools that help out our blog.

Customer Experience 40

Customer Experience Social Media Technology Technology 40

Bill Quiseng

JULY 18, 2017

I had the great opportunity to interview Blake Morgan , customer experience futurist about her new book, More is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks Off Customer Experiences. I have been a big fan of her customer experience articles that regularly appear in Forbes.

Customer Experience 318

Customer Experience Contact Center Education Healthcare 318

Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. If you’re ever in need of a bit of inspiration or guidance for your customer experience implementation, this is the content you can come back to time after time.

Customer Experience 56

Customer Experience Social Media CX Omnichannel 56

Futurelab

DECEMBER 27, 2023

And the need for faster customer action is growing as well. Thus, the CEOs start turning to their data-savvy employees with a new directive: “We need to improve our Customer Experience, and you seem to know what the customers want.” Ask what they expect from insight, and how they are going to use it.

Customer Experience 157

Customer Experience CX Start-ups Actionable Insights 157