SurveySensum

OCTOBER 9, 2023

It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. But every tool has its limitations. There are drawbacks that include non-responsive customer support, limited integrations, analytics, data handling, and a steep learning curve.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. We’ll also highlight essential tools for a successful hyper-personalization strategy. And they’ll reward businesses who invest in hyper-personalized service with their loyalty.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. Here we’ll look at six of the most common signs you need a new CS tool. This is because CRM tools are designed to manage customer relationship data, not customer success outcomes.

Net Promoter Score 92

Net Promoter Score CRM Customer Feedback Sales 92

MattsenKumar

OCTOBER 12, 2023

Our blog post discusses outsourcing customer service to meet modern expectations. As per data by Helplama , 54% of all companies use third-party support teams to connect with customers. Companies investing in automation tools have experienced high customer satisfaction. On the other hand, 17.7

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

SurveySensum

NOVEMBER 10, 2023

Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. Using an efficient website feedback tool is a game-changer for online businesses. What are the best tools out there? What is a Website Feedback Tool?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Totango

OCTOBER 7, 2021

Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way. Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. Review Escalations Communication.

Customer Feedback 102

Customer Feedback Net Promoter Score NPS Voice of the Customer 102

SurveySensum

OCTOBER 12, 2023

But like every other customer feedback tool, InMoment also has some drawbacks that have encouraged users, such as yourself, to look for InMoment alternatives. So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

NOVEMBER 1, 2021

Clearly define objectives, onboarding and enablement programs for CSMs : Give CSMs all the tools and guidelines they need to effectively manage their portfolios and become a trusted advisor for customers, helping them understand the impact they will have on their business. . Need help leading your CS team? Get started for free today! .

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SurveySensum

OCTOBER 11, 2023

AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. Seamless integration is crucial for efficient data flow.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. But what exactly a B2B service feedback tool is? And how to choose the right tool for your business? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. What is a B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Totango

JULY 19, 2022

In order to keep customers happy, you need to be collecting as much data as possible, perhaps from multiple different sources, and then analyzing and applying that data to nurture customers, providing them with the resources and value they need when and where they need it. .

CRM 90

CRM Customer Relationship Customer Acquisition Start-ups 90

SurveySensum

DECEMBER 18, 2023

In today’s blog, I will teach you everything I have learned in the process and help you take your business marketing to another level. Customer feedback can be collected through various channels, such as surveys, reviews, social media, and direct communication. That is when I realized I had been doing it all wrong.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

SurveySensum

SEPTEMBER 13, 2023

In a world increasingly defined by data-driven decision-making, customer feedback stands as a beacon of valuable information. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools? But is it worth it?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

FEBRUARY 14, 2024

” — That’s where the right employee feedback tool comes into play. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. No worries, though!

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Totango

NOVEMBER 1, 2021

Clearly define objectives, onboarding and enablement programs for CSMs : Give CSMs all the tools and guidelines they need to effectively manage their portfolios and become a trusted advisor for customers, helping them understand the impact they will have on their business. . Need help leading your CS team? Get started for free today! .

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SurveySensum

OCTOBER 10, 2023

But like any other great tool ever made, Delighted also has some drawbacks that hold it back. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. Unable to Respond to Feedback Directly The end goal for collecting feedback is to take action.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. Learning management system (LMS) tools: Lessonly. Customer support platforms.

Artificial Intelligence 104

Artificial Intelligence Social Media Sales Customer Service Sales 104

Totango

MAY 31, 2022

Business reviews should be able to occur at any time, which means that organizations need to be able to easily gather data and communicate business information to customers in a meaningful way. Dynamically populate the presentation information from attribute data tags. What is Presentation Builder? to customize your presentation.

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Helpt

FEBRUARY 14, 2024

Significance of Data-Driven Decision Making Do you trust your gut? We at Helpt feel your frustration and we have a solution for you: data-driven decision making (DDDM). Thos methodology illustrates a move away from intuition-based decisions towards those that rely on hard, analytic data. Today, we have big data.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Comm100

JANUARY 17, 2024

At its core, it involves using software, AI, and other digital tools to automate customer service processes, thereby enhancing efficiency and customer experience. NLP chatbots can also be connected to core systems, allowing them to process payments, check inventory, update data, and much more.

AI 77

AI Customer Service Technology Technology 77

Comm100

JUNE 15, 2022

Simply, it refers to how you manage the experience and happiness of your customers across the business, using a range of tools and practices to make life easier for your clients. However, it is always vital that you stick to your goals, use the available data, and implement the necessary changes to benefit your customers.

Net Promoter Score 89

Net Promoter Score Customer Experience Customer Journey Map NPS 89

Totango

AUGUST 16, 2022

Finally, we’ll review five of today’s top customer retention platform tools and what they can do to help you maintain more clients. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool. Dunning Management: Profitwell.

Customer Retention 100

Customer Retention CRM Customer Relationship Management Customer Loyalty 100

Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. RACI stands for Responsible, Accountable, Consulted, and Informed and is a great tool for: Overcoming ambiguity. Closing communication gaps.

Sales 89

Sales Start-ups Gaming Customer Satisfaction 89

Totango

APRIL 5, 2022

NPS software is the technology that facilitates the collection and practical application of Net Promoter Score data. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Advanced NPS tools may provide additional features that help implement practical workflows to act on survey results.

NPS 102

NPS Net Promoter Score Customer Satisfaction Customer Retention 102

SurveySensum

APRIL 21, 2023

The tool also provides various templates for the purpose, which are customizable to users’ needs. But like every other tool, Formstack has its drawbacks. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MARCH 12, 2024

So with an impeccable survey design , coupled with survey logic, there is nothing that can stop you from avoiding low survey completion rates and inaccurate data. In this blog, we will explore the basics of survey logic, its different types, and how it can benefit you in various ways. And there are many types of it!

Start-ups 52

Start-ups Actionable Insights Retail Gaming 52

Totango

OCTOBER 7, 2021

Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way. Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. Review Escalations Communication.

Customer Feedback 71

Customer Feedback Net Promoter Score NPS Voice of the Customer 71

SurveySensum

AUGUST 3, 2023

By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. There’re many more that can empower you to make data-driven decisions, improve customer satisfaction , and stay ahead in the competitive market. Ensure seamless integration with your existing tools.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. So let’s explore.

NPS 52

NPS Social Media Text Analytics Outlook 52

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 76

Customer Service Social Media Omnichannel AI 76

Totango

NOVEMBER 1, 2021

Clearly define objectives, onboarding and enablement programs for CSMs : Give CSMs all the tools and guidelines they need to effectively manage their portfolios and become a trusted advisor for customers, helping them understand the impact they will have on their business. . Need help leading your CS team? Get started for free today! .

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SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool? Sounds too good to be true?

Text Analytics 52

Text Analytics NPS Outlook CX 52

Execs In The Know

MARCH 25, 2022

This blog post shares some key actions in each of these areas to help your organization improve the WFH Hybrid experience. Here is a list of key activities for consideration: Invest in programs that actively collect and listen to the voice of the employee. Double down on security to keep systems and data safe. Conclusion.

Voice of the Employee 98

Voice of the Employee Technology Technology Start-ups 98

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. An agile CS strategy includes several key components: Individuals and interactions take precedence over processes and tools, with data from customer interactions informing the way processes and tools are deployed.

Innovation 97

Innovation Government Customer Journey Map Technology 97

SurveySensum

JANUARY 17, 2024

And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Closed-ended questions provide structured, quantifiable data suitable for statistical analysis, allowing you to quantify trends and patterns. Let’s get started.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52