Totango

MAY 5, 2021

It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . By measuring product experience, as a facet of customer experience, you can view how your clients interact with your product on a daily basis and the level of satisfaction they get with your service.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

Totango

AUGUST 25, 2022

Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. Finally, we’ll lay out a three-step approach to building a SaaS customer engagement strategy. Use in-message apps to guide new customers through setting up their profiles during the onboarding process.

Net Promoter Score 97

Net Promoter Score Customer Acquisition NPS Customer Journey Map 97

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible. We couldn’t agree more.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Beyond Philosophy

AUGUST 15, 2019

What gets measured gets managed. With 11 books on marketing and Customer Experience, our guest Don Peppers , bestselling author, blogger, business strategist, and acclaimed keynote speaker, joins us to share his wisdom on the subject. The answer to why will have much to do with how you measure your results. .

Net Promoter Score 125

Net Promoter Score VOC CX NPS 125

SurveySensum

SEPTEMBER 6, 2023

Recently, my colleague Sarah recommended the OnePlus smartphone, which she’s been happily using for over 2 years. In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? But who can be your brand advocates?

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

Totango

JUNE 23, 2020

There has never been a more important time to understand what is going through your customers’ heads. Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. If you have turned to NPS recently and found the results troubling, do not be too alarmed.

Net Promoter Score 62

Net Promoter Score NPS Business Operations Voice of the Customer 62

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z. Find out more about why it’s becoming increasingly popular and what businesses and customers benefit from it.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Totango

FEBRUARY 19, 2021

Know the Most Important Customer Satisfaction KPI Metrics to Monitor. Your customer satisfaction KPI data lends you invaluable insight into whether your customers are likely to buy from you again or promote you to others. Your customer satisfaction KPIs provide a direct window to your business performance.

Customer Satisfaction 63

Customer Satisfaction Net Promoter Score VOC NPS 63

Zonka Feedback

OCTOBER 1, 2022

However, if you keep on improving your product from time to time, you can make it to the leading position in the market. Nowadays, most users prefer to use products that they can use easily and smoothly without getting stuck on something and then following a long process of raising tickets and waiting for customer support agents to respond.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Here’s how to get customer feedback effectively using six simple strategies which combine manual methods with the power of automation. Use a Product Analytics Map for Your Product.

Customer Feedback 71

Customer Feedback Net Promoter Score NPS Voice of the Customer 71

Taylor Reach Group

MAY 1, 2020

A 2019 survey, which interviewed more than 6,000 consumers in Australia, Europe, the United Kingdom and the United States says 72% of respondents said, “I am loyal to a certain brand, but as soon as I have a bad experience with them, I move on.” ( Acquia Survey ). Once you’ve identified customers to call, reach out for their feedback.

CX 140

CX Net Promoter Score Customer Relationship Management NPS 140

SurveySensum

JANUARY 25, 2024

Like your grandma excitedly telling everyone about her amazing back pain-banishing chiropractor – It’s GOLD. Moreover, 76% of individuals surveyed express a greater trust in content shared by “normal” people than by brands. To find these brand advocates, use simple CX metrics like CSAT and NPS.

NPS 52

NPS Customer Feedback Gaming Social Media 52

Totango

MARCH 4, 2022

It includes service delivered before, during and after the purchase process, but most frequently refers to post-purchase service. Smart use of automation may become necessary to handle B2B customer needs at scale while still delivering customized support. Lost passwords. Software installation and onboarding issues.

B2B 92

B2B Customer Service B2C Net Promoter Score 92

Totango

FEBRUARY 23, 2023

How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? Whether you have a CS operations team in place or are just getting started with a fraction of someone’s time, Chris and Taylor highlighted five elements of CS operations success.

Net Promoter Score 84

Net Promoter Score NPS Touchpoint Technology 84

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. However, despite its effectiveness, AskNicely has some drawbacks to consider.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Totango

JUNE 4, 2021

Use These Great Customer Engagement Ideas to Increase Retention. We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. We’ll also show you how technology can help you automate your engagement strategy.

B2C 62

B2C Customer Journey Map NPS B2B 62

Totango

OCTOBER 20, 2020

It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . By measuring customer experience, you can view how your clients interact with your product on a daily basis and the level of satisfaction they get with your service.

Customer Experience 85

Customer Experience Net Promoter Score NPS Education 85

SurveySensum

JULY 7, 2023

While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

Zendesk

JUNE 21, 2023

Sometimes, the best way to market your company is through the very people who use your products or services. Brand advocacy can be a very effective tool for businesses looking to get the word out and expand market reach. It can also help build your brand and positively affect marketing efforts.

Social Media 52

Social Media Net Promoter Score Education Construction 52

PeopleMetrics

FEBRUARY 25, 2022

It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. Developing a world-class CX strategy is well worth the investment of your time! How do you get started? How to Improve Your Customer Experience. What You Need to Get Started.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Totango

MAY 14, 2021

Which customer retention metrics have the biggest impact on your business? Here are five of the most important ones and how to calculate them. Your most fundamental key performance indicator for tracking and managing retention is your customer retention rate (CRR). The result is your customer retention rate.

Customer Retention 65

Customer Retention Net Promoter Score NPS Voice of the Customer 65

Totango

JULY 8, 2021

Firefighting happens when you don’t have visibility into what is going on in your customer portfolio so you are constantly putting out fires, especially around renewal time. To use customer health score effectively, create scoring systems and profiles specific to each phase of your customer’s journey and each type of customer.

Invoicing 65

Invoicing NPS Customer Retention Start-ups 65

SurveySensum

SEPTEMBER 18, 2023

Did you ever notice that after attending a meeting on Google Meet a survey pops up → ‘How likely are you to recommend Google Meet to other people you work with?’ This is what the in-app survey looks like. These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product.

Start-ups 52

Start-ups Gaming Customer Feedback NPS 52

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. You will continue using it, right? You will also share your positive experiences with your friends and colleagues. Why does this matter? –

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

AUGUST 8, 2023

And to deliver top-notch service you need to know what they like, dislike, and expect from your business. And to deliver top-notch service you need to know what they like, dislike, and expect from your business. To make it happen, you need to consistently gather customer feedback and understand your customer’s expectations.

B2B 52

B2B Customer Service Touchpoint Customer Feedback 52

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers.

Customer Retention 85

Customer Retention Customer Journey Map Net Promoter Score Scorecard 85

Hodusoft

DECEMBER 28, 2022

With advanced call center management techniques in place, businesses can tap into the potential of their team and use it as an effective tool to drive brand loyalty and prosperity. Utilizing call center management tools as a business growth promoter. Monitoring the right metrics in call center operations promotes precision and growth.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Zendesk

APRIL 5, 2022

When you invest time and energy in your customer support efforts, you’re investing in your company’s future. Customer enablement refers to the processes and strategies companies use to enhance the overall customer experience. So, it’s essential to ensure consumers are satisfied with their experience. What is customer enablement?

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

SurveySensum

JULY 11, 2023

As you sit down, the aroma of sizzling patties fills the air, and your mouth starts watering. Finally, your burger arrives, perfectly cooked and beautifully presented. You take a bite, and it’s pure heaven — the flavors explode in your mouth, making you crave more. You leave the restaurant with a big grin on your face.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

ProProfs

DECEMBER 6, 2018

It is quite disheartening for a business to find out that a quiz average conversion rate is 5 percent. This implies that you convert only 1 subscriber out of the 20 people who take your quiz. You get 100 new subscribers only when 2,000 people complete your business quiz. What Can You Use Online Quizzes For?

Net Promoter Score 63

Net Promoter Score NPS Social Media Customer Satisfaction 63

Zendesk

JUNE 15, 2021

Probably your friends. A strong community of loyal advocates can serve as an extension of your sales and support teams and offer unique insights and experiences that benefit other customers and your company. Other times, you have to reach out to potential advocates. Imagine you’re in the market to buy a new dishwasher.

Sales 64

Sales Net Promoter Score Social Media CRM 64

ClientSuccess

SEPTEMBER 30, 2020

But given the benefits, a board of these customers can be very demanding on your time and energy – so is it worth creating and managing it? If so, how should your SaaS company start building this group of trusted advisors, and what should it look like? Build Your CAB with the Right Mix of Customers.

Net Promoter Score 75

Net Promoter Score Start-ups Social Media NPS 75

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite. Types of Call Center Software.

Contact Center 140

Contact Center VOC Social Media AI 140

Totango

OCTOBER 13, 2020

Given that peer recommendations are among the most trusted sources of information about a business, positive reviews from existing customers can quickly turn into genuine inquiries from potential new clients. Happy customers can multiply your revenue base since each satisfied client might recommend your services to dozens of their peers.

NPS 62

NPS B2B VOC Social Media 62