SurveySensum

NOVEMBER 21, 2023

Do you know how to identify and resolve user experience issues on your website? These forms are created with the help of a robust website feedback tool that consists of built-in website feedback form templates. NPS Form CSAT Form CES Form Product Feedback Form Was it Helpful Form Subscription Cancellation Form 1.

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

SurveySensum

DECEMBER 14, 2023

If you have wondered the same and are still sending NPS surveys JUST because everyone is doing it, then you are not alone. With this blog, we will unravel the limitations of NPS and why businesses need to stop putting so much importance on it. Scroll down to find out! Why NPS is Not a Good Metric?

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Why Look For GetFeedback Alternative?

NPS 52

NPS Social Media Text Analytics Outlook 52

CSAT.AI

SEPTEMBER 29, 2022

As we’ve stated CSAT and NPS are two often talked about (and argued about) metrics. No, this isn’t about how many steps your customer is getting in daily or their fiber consumption (unless you’re a wellness brand). The broad picture is tracking how many customers you’re losing, and how fast you’re losing them. (27

Sentiment Analysis 106

Sentiment Analysis B2B B2C Customer Acquisition 106

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool? What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ If you did, then this blog is for you and everyone who struggled with What to do with this feedback? How to analyze it? How to make it actionable? And how to respond to the customers?

NPS 52

NPS Touchpoint Customer Feedback Start-ups 52

Totango

MAY 5, 2021

By measuring product experience, as a facet of customer experience, you can view how your clients interact with your product on a daily basis and the level of satisfaction they get with your service. How comfortably they can integrate the product into their daily workflow. How easily they can access support/educational materials.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. How customers perceive your brand is essential to your success. Here’s your complete guide to improving customer perception of your business. Why is Customer Perception Important? We couldn’t agree more.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

JULY 7, 2023

This is how Croma delivered an exceptionally great experience. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

This is how Croma delivered an exceptionally great experience. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

SEPTEMBER 15, 2023

And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. And how to choose the right tool for your business? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

JANUARY 4, 2023

The CSAT: Measuring Customer Satisfaction in a Contact Center. In this blog, we will be looking at one particular CX metric, the CSAT (customer satisfaction). This is one example of a CSAT in a contact center. What is customer satisfaction (CSAT)? CSAT for a contact center. How do you measure CSAT?

Contact Center 52

Contact Center Customer Satisfaction Net Promoter Score NPS 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. How Did We Evaluate InMoment Alternatives? Why Look For InMoment Alternative?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

MAY 18, 2023

What are Retail Surveys?: Customer satisfaction can make or break a company’s reputation, and that’s where retail surveys come into play. In this blog, we’ll explore the importance of retail surveys and provide you with the top 25 retail survey questions to ask your customers. What are Retail Surveys?

Retail 52

Retail Customer Feedback Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 7, 2023

And within an hour you received a survey in your inbox – ‘How likely are you to recommend the washing machine to your friends?’ A CSAT Survey on delivery experience – ‘On a scale of 1 to 5, how satisfied are you with your overall experience with our delivery service?’ You’ll simply ignore it, right?

NPS 52

NPS Net Promoter Score Close the Loop B2B 52

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Why is that?

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. How to Choose the Right NBFC Customer Feedback Tool? How We Evaluated the NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. Here’s how to get customer feedback effectively using six simple strategies which combine manual methods with the power of automation. Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times.

Customer Feedback 72

Customer Feedback Net Promoter Score NPS Voice of the Customer 72

SurveySensum

JULY 21, 2023

That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. These are critical touchpoints where you can launch surveys. By conducting surveys at these critical touchpoints, you can gain valuable insights into customer experiences, pinpoint recurring issues, and promptly address concerns.

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. How Did We Evaluate Delighted Alternatives?

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

MARCH 12, 2024

What makes a survey truly an experience? When there are no unnecessary questions and taking the survey feels quick and conversational. And what helps in creating such highly engaging and SMART surveys? Enter Survey Logic. After that, all you need is an effective survey builder to get the job done!

Start-ups 52

Start-ups Actionable Insights Retail Gaming 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. How did we evaluate QuestionPro Alternatives?

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Taylor Reach Group

MAY 1, 2020

A 2019 survey, which interviewed more than 6,000 consumers in Australia, Europe, the United Kingdom and the United States says 72% of respondents said, “I am loyal to a certain brand, but as soon as I have a bad experience with them, I move on.” ( Acquia Survey ). By Peg Ayers. Not at all.

CX 140

CX Net Promoter Score Customer Relationship Management NPS 140

SurveySensum

FEBRUARY 24, 2023

In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success. of those occurring online.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

DECEMBER 22, 2023

During the call, the agent asked for a 5-star rating in the NPS survey, explaining that it impacted his monthly review and incentive. So, how to stop this? The Importance of Authentic Customer Feedback Common Tactics Used to Game NPS Shortcomings of NPS Gaming So, How Do You Do It the Right Way?

NPS 52

NPS Gaming Education Customer Satisfaction 52

SurveySensum

JANUARY 17, 2024

Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? So, how do we mend this situation? Not the best moment, right?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

AUGUST 14, 2023

So, after talking to many CX experts around the globe, we created this list of 9 customer effort score best practices that businesses can follow to improve their CES. So, after talking to many CX experts around the globe, we created this list of 9 customer effort score best practices that businesses can follow to improve their CES.

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

SurveySensum

NOVEMBER 10, 2023

But with an abundance of website feedback tools in the market, how to choose the right one for your business? But with an abundance of website feedback tools in the market, how to choose the right one for your business? How to Choose the Right Website Feedback Tool? How to Choose the Right Website Feedback Tool?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Aquire

SEPTEMBER 28, 2021

Net Promoter Score (NPS) is a number that reflects how likely customers are to recommend your company to others. How do you calculate NPS on a 10-point scale? The traditional NPS question is “On a scale of 1 to 10, how likely are you to recommend us to someone else?” A simple NPS survey example. What is the NPS formula?

Net Promoter Score 98

Net Promoter Score NPS Customer Satisfaction Customer Loyalty 98

Zendesk

MARCH 19, 2021

To understand your customers’ unique concerns and issues during this time, see how COVID-19 is impacting customer satisfaction (and learn what to do about it). To understand your customers’ unique concerns and issues during this time, see how COVID-19 is impacting customer satisfaction (and learn what to do about it).

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

SurveySensum

MAY 25, 2023

Why should you NOT use tNPS surveys? When to use tNPS surveys? 20 tNPS survey questions with examples How to calculate tNPS? 3 Factors influencing tNPS score Create your tNPS in just 5 steps How to analyze tNPS data? This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

SurveySensum

JANUARY 25, 2024

Their kind words about how much they liked our services got me thinking – could their happiness translate into more opportunities for me? We all know how powerful it is when someone spreads word-of-mouth about something. In this blog, I’ll share with you six simple tips on how to ask for a referral from a client.

NPS 52

NPS Customer Feedback Gaming Social Media 52

CSAT.AI

JANUARY 4, 2023

In our November blog on customer segmentation , we talked about the value in grouping your customers by separate criteria to streamline customer service and to identify who your real customers are. From a customer service perspective, use surveys to find out what brought your holiday customers to you, but use them wisely.

Net Promoter Score 78

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 78

SurveySensum

SEPTEMBER 22, 2023

You can achieve this by launching product-market fit surveys. To do this effectively, you require a comprehensive SaaS feedback software that can guide you through every step, from survey creation to analysis. What are Product Market-Fit Surveys? How to Measure Product Market Fit Surveys? Not just that.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

Totango

OCTOBER 20, 2020

By measuring customer experience, you can view how your clients interact with your product on a daily basis and the level of satisfaction they get with your service. By tracking customer experience, you can gain valuable insight into your customers’ day-to-day with your services, including: How much they understand your product.

Customer Experience 87

Customer Experience Net Promoter Score NPS Education 87

SurveySensum

DECEMBER 5, 2023

This is a stark reminder of how crucial it is for websites not just to attract but also to retain visitors through a well-crafted design. This is where the website design feedback survey comes in. So, in this blog, we’ll delve into website design feedback surveys and create a comprehensive list of 20+ survey questions.

Customer Feedback 52

Customer Feedback CX Customer Experience 52