PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. But what is customer experience? How do you design and manage a CX strategy?

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Tyler Riddell.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Comm100

JULY 12, 2018

Continuing our series of the best customer service posts on the web from May , I’m going to look at some standouts from last month that caught my eye. There is no specific theme here aside from a focus on improving the customer experience. Take a look at this month’s picks, I hope you enjoy them as much as I did!

Customer Service 41

Customer Service AI Entertainment Contact Center 41

SugarCRM

JANUARY 13, 2022

The value of a customer is an age-old debate among company executives and changemakers, and often it narrows down to how much revenue a customer gives to the business. Your customers expect the best across every touchpoint of the buying cycle, from personalization to support channels. Think about yourself as a customer.

Social Media 26

Social Media CX Customer Loyalty Engineering 26

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers. This led to the team missing out on understanding the real issues! That sounds rather unfortunate, right?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

NOVEMBER 14, 2023

So, how can you determine whether your website is user-friendly? Yes, your users can drop in crucial insights about their needs, preferences, and pain points. This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Education 228

Education Event Planning Start-ups Healthcare 228

SurveySensum

FEBRUARY 23, 2024

Picture this : a workplace where every voice is heard, every concern addressed, and every success celebrated. With a robust employee feedback tool and real-time feedback at your fingertips, you can identify issues before they escalate, recognize trends before they become patterns, and foster a culture of continuous improvement.

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52