Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Finance 91

Finance Customer Retention Sales Technology 91

TeamSupport

JANUARY 22, 2024

Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. What is Automation? Why Automate?

Customer Service 59

Customer Service B2B AI Innovation 59

TeamSupport

MAY 11, 2021

“You’re not paying close enough attention to your customers.”. That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. This blog provides the highlights from their talk. How do you accomplish that?

B2B 98

B2B Sales Gaming Education 98

CommBox

MAY 18, 2022

Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success. This translates to reducing customer churn as much as possible. .

Social Media 98

Social Media Omnichannel Customer Acquisition Customer Loyalty 98

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms.

B2B 91

B2B ML CRM Customer Relationship Management 91

Comm100

NOVEMBER 15, 2022

There’s no doubt that telephone remains a stalwart customer service channel. In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. Secondly, today’s consumers have high customer service expectations that traditional telephone and email support can’t deliver.

Omnichannel 80

Omnichannel Social Media Customer Retention Customer Service 80

Win the Customer

SEPTEMBER 8, 2023

In the dynamic world of startups, where every decision can make or break a company’s future, customer experience (CX) stands out as a critical factor for success. It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

VOZIQ

MAY 8, 2023

Often, leaders focus on significant opportunities while working on retention strategies, but the truth is that the small, readily available retention opportunities to retain customers bring in the best results. This blog shows how technology can render services to improve the customer experience with a solution-driven approach.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

Often, leaders focus on significant opportunities while working on retention strategies, but the truth is that the small, readily available retention opportunities to retain customers bring in the best results. This blog shows how technology can render services to improve the customer experience with a solution-driven approach.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. It also reduced agent attrition and requests to speak to a manager by 25 percent.” – McKinsey & Co.,

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

Win the Customer

SEPTEMBER 11, 2023

Delivering an exceptional customer experience (CX) isn’t just a nice-to-have—it’s a strategic imperative. In this blog post, we’ll delve into the crucial Key Performance Indicators (KPIs) that define CX success and show you how to leverage them for maximum impact. Essential CX Metrics for Success 1.

Net Promoter Score 59

Net Promoter Score CX Customer Experience NPS 59

VOZIQ

DECEMBER 17, 2020

Recently, VOZIQ’s predictive customer retention solution was honored for consistent innovation and extraordinary value creation and won the 2020 Product of the Year award. We want to share with you some of our most popular blogs of 2020, in case you missed them when we first published them. In fact, the average churn rate among U.S.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

Callminer

APRIL 30, 2018

In this blog, we provide the next set of practical advice gathered during the Summit. You can read the first blog here: Is Your Contact Centre in the Eye of the Storm? They also often fail to measure the ROI against the most important KPIs at each step of their Interaction Analytics Programme.

Unstructured Data 159

Unstructured Data Customer Loyalty Sales Technology 159

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. What Is a Customer Engagement Strategy? What Are the Benefits of Customer Engagement Strategies?

Customer Journey Map 76

Customer Journey Map Net Promoter Score B2B Social Media 76

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. But that was before the internet made it possible to deliver highly customized items.

Customer Satisfaction 100

Customer Satisfaction B2C B2B Customer Relationship 100

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. A cancellation survey is a set of questions sent to users to determine why your customers are leaving. Well, research says that businesses can win back 70% of dissatisfied customers when their issues are resolved.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Hodusoft

SEPTEMBER 14, 2023

Especially in the last few years, due to various factors such as cutthroat competition, changing customer behavior, rapidly transforming digital landscape, and more. Especially in the last few years, due to various factors such as cutthroat competition, changing customer behavior, rapidly transforming digital landscape, and more.

Start-ups 98

Start-ups Education Invoicing Customer Satisfaction 98

Zonka Feedback

JUNE 21, 2021

You bring visitors to your Website, but what do you do if customers are not staying and not returning? How do you measure whether your visitors are finding what they came looking for or not? And how do you fix it if they don't?

Non-Profits 64

Non-Profits Education Business Growth Customer Satisfaction 64

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

Totango

JANUARY 26, 2021

Being proactive about churn prevention provides an antidote to customer attrition. Utilizing technology makes it one of the easiest ways to keep more customers. Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn.

Customer Retention 89

Customer Retention Customer Expectations Start-ups Sales 89

ClientSuccess

JANUARY 24, 2023

Listening Vectors by Vecteezy Customer success health scoring is one of the most valuable activities SaaS organizations can undertake to evaluate and improve customer engagement, satisfaction, and loyalty. What is a Customer Health Score? What is a Customer Health Score?

NPS 89

NPS Touchpoint CRM Customer Relationship 89

Totango

DECEMBER 16, 2020

Keeping up with new trends in customer success can help you promote repeat business and prevent customer churn. Here are four of the latest trends you need to know about: Automating customer success with out-of-the-box templates. Optimizing customer experience with personalization.

Artificial Intelligence 71

Artificial Intelligence Customer Journey Map Net Promoter Score AI 71

Execs In The Know

MARCH 31, 2023

Knowing your customer is the golden rule of any strong CX strategy, but focusing solely on customer satisfaction metrics can lead to missed improvement opportunities. By measuring customer and agent effort scores in tandem, CX leaders can tap into a more complete picture. What Are Agent Effort Scores?

Customer Satisfaction 52

Customer Satisfaction Customer Loyalty CX Start-ups 52

Totango

OCTOBER 2, 2020

The unpredictability of an economic downturn, such as the continuing COVID-19 pandemic, can introduce uncertainty into the relationship between you and your customer. Sudden and unexpected external forces beyond the control of either of you can also lead to unanticipated customer behavior.

Customer Retention 118

Customer Retention Non-Profits Customer Acquisition Customer Relationship 118

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses.

B2B 82

B2B Net Promoter Score Education Social Media 82

TeamSupport

MARCH 10, 2021

“ While virtually all customer success management initiatives start out as “ churnfighters ,” you can’t stop there. That’s part of the definition of Customer Success as given to us by the Customer Success Association. In Part 3 of this series, we address how to analyze and use data to ensure success and drive recurring revenue.

B2B 98

B2B Customer Relationship Start-ups Innovation 98

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Outlook 113

Outlook Innovation Omnichannel Education 113

VOZIQ

SEPTEMBER 1, 2022

Winning churn is a game changer. Businesses that have managed churn and improved their customer relationships and CLV are on a steady path to success. But what does it take to win a customer’s trust and have an ever-growing CLV? With inflation, businesses are facing an imminent threat in terms of churn.

Sentiment Analysis 40

Sentiment Analysis Customer Loyalty AI Customer Relationship 40

VOZIQ

SEPTEMBER 1, 2022

Winning churn is a game changer. Businesses that have managed churn and improved their customer relationships and CLV are on a steady path to success. But what does it take to win a customer’s trust and have an ever-growing CLV? With inflation, businesses are facing an imminent threat in terms of churn.

Sentiment Analysis 40

Sentiment Analysis Customer Loyalty AI Customer Relationship 40

Totango

OCTOBER 6, 2020

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Fulfilling a proactive role, customer success focuses on problem prevention and creates value by enabling clients to achieve business goals.

Construction 105

Construction Education Customer Retention Start-ups 105

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. Why You Need to Know How to Build a Customer-Centric Roadmap.

Customer Satisfaction 97

Customer Satisfaction Technology Technology 97

VOZIQ

APRIL 11, 2023

This goes on to prove that with every customer concern, businesses get an opportunity for retention. Strong competition and the volatile nature of customer expectations are two things that drive the risk of churn. How do we reduce churn? It takes multiple bad experiences for a customer to decide to cancel.

Customer Retention 40

Customer Retention Sentiment Analysis ML Contact Center 40

Totango

MAY 8, 2020

A SaaS churn analysis is more than a quick calculation of your customer churn rate. It provides a window into the causes and effects that are affecting your churn rate, including your customers’ needs and whether they are being met. SaaS Churn Analysis Benefits.

Customer Retention 77

Customer Retention Innovation Technology Technology 77

VOZIQ

APRIL 11, 2023

This goes on to prove that with every customer concern, businesses get an opportunity for retention. Strong competition and the volatile nature of customer expectations are two things that drive the risk of churn. How do we reduce churn? It takes multiple bad experiences for a customer to decide to cancel.

Customer Retention 52

Customer Retention Sentiment Analysis ML Contact Center 52

Hodusoft

MARCH 21, 2024

Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. Overview of The BPO Industry: How It Works? As per a report , the global BPO market size was valued at $221.5 from 2021 to 2028. Let’s get started.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Totango

JUNE 26, 2020

The COVID-19 pandemic increased the risk of customer churn across almost every industry. However, you still have a say in how well your business makes it through this period. Lean on Customer Data Segment Your Customers Be Proactive Communicators Be Flexible Revisit Goals and Success Points.

Customer Retention 91

Customer Retention Manufacturing Finance Touchpoint 91

Hodusoft

NOVEMBER 30, 2023

Providing exceptional customer service is crucial in today’s call center environment, but what if your customers disconnect even before reaching an agent? A high call abandonment rate may lead to customer churn, increased operational expenses, and low revenue. Also, a high call abandonment rate is 10% or more.

Customer Satisfaction 59

Customer Satisfaction Technology Technology Actionable Insights 59