Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. They can take several forms, including: In-app guides.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Totango

JANUARY 3, 2024

We were also named “Best Customer Success Tool” by the Customer Success Collective ! We were also named “Best Customer Success Tool” by the Customer Success Collective ! As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. Plus, industry experts agree.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Totango

JULY 11, 2023

Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly. ” — Juan G., ” — Juan G.,

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Totango

DECEMBER 20, 2023

With our last tool, everything was complicated, overly technical, and buggy. From streamlining customer interactions and optimizing business operations to supporting critical in-app communications , the Totango software makes connecting, integrating, and empowering cross-functional partners easy and valuable.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. But every tool has its limitations. It’s not always guaranteed that a tool will grow with your business. That’s why, users have started seeking alternatives. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. In this blog, we’re going to delve into the best employee feedback tools.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. What is in-app marketing, anyway?

Start-ups 137

Start-ups Gaming Sales 137

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What are the best tools out there?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Totango

SEPTEMBER 22, 2023

As more cross-functional partners and their functional tools and data are integrated into CS software and the Totango ecosystem, this scaled motion of support becomes even more pertinent.

Outlook 113

Outlook Innovation Omnichannel Education 113

SurveySensum

FEBRUARY 6, 2024

The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. So, what is a cancellation survey?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

SEPTEMBER 18, 2023

This is what the in-app survey looks like. These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product. When conducted effectively, these surveys help you refine your app’s features and functionality. What is an In-App Survey?

Start-ups 52

Start-ups Gaming Customer Feedback NPS 52

SurveySensum

JANUARY 5, 2024

A fitness app team was analyzing its user interactions. Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. Let’s dive in!

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. But like any other great tool ever made, Delighted also has some drawbacks that hold it back.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. However, despite its effectiveness, AskNicely has some drawbacks to consider.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

UJET

MARCH 17, 2020

These check-ins can include company updates, performance feedback, or queue assignment information. Use the Best Tools and Platform. Managers and supervisors should ensure that agents have the best tools to communicate, collaborate, and complete tasks as necessary. Daily Check-Ins.

Contact Center 121

Contact Center Customer Satisfaction Customer Feedback Customer Experience 121

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. We know that you use a lot of different tools to succeed in your work and managing those tools can lead to wasted time.

Start-ups 141

Start-ups Sales CRM Technology 141

Intercom, Inc.

SEPTEMBER 7, 2018

In the past month, we have unveiled our new Custom Bots feature , an ever-increasing library of apps and new integrations to help these teams boost their performance, automate workflows, increase conversions, focus their time and get more done. Performance-enhancing apps. Discover 100+ apps to acquire, engage and retain more customers.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool?

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Enter mobile survey tools. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

SEPTEMBER 19, 2023

So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. While browsing, she kept receiving in-app surveys asking her to rate her experience. It should have asked Jess about her experience with the app – “ Please rate your booking experience with our app. ” Now, this question is clear.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. We’ll also highlight essential tools for a successful hyper-personalization strategy. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers?

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Intercom, Inc.

JUNE 22, 2018

Or, in Ruby: Using this method to find similar posts on this blog to “How the support team improves the product,” you’ll get the following top 10: How to launch with a validated idea. Or, in Ruby: If @words equaled: ['hello', 'inside', 'intercom', 'readers', 'blog', 'post']. You’re teaching them how to think!

Machine Learning 223

Machine Learning Start-ups Customer Feedback 223

SurveySensum

NOVEMBER 16, 2023

Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth. And with a strong website feedback tool , you can engage with users, even when they’re not visible. Now comes the question – how to get customer feedback on the website?

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. By harnessing the power of tools like CRM systems and advanced analytics platforms, businesses can make data-driven decisions to enhance the customer experience. Embracing Technology: A Gateway to Innovation 1.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Intercom, Inc.

DECEMBER 14, 2022

From self-serve queries to complex customer requests, teams across your organization can collaborate without switching tools in a next-gen support solution designed for efficiency and speed. We don’t have to pay for two systems anymore, and our support teams don’t waste time switching between two tools. ”.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. So, we took into account these essential factors to guide our tool selection.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

SEPTEMBER 26, 2023

Your SaaS feedback platform acts as a bridge, connecting you directly to the voices of your customers. In this blog, we’re going to unveil 11 proven strategies that product managers like Sarah can employ to turn the tide in their favor. As a product manager, this can be a disheartening experience. Engage with your users.

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

Totango

JULY 8, 2022

Using a true composable CS platform will empower your teams to mix, match and build a foundation for success in seconds by providing customizable templates, tools and workflows that can be continuously iterated upon to meet changing customer needs – all without the need for IT or administrative intervention. How to Shift Right .

CRM 103

CRM Customer Retention Start-ups Touchpoint 103

SurveySensum

FEBRUARY 13, 2024

That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! Blog posts, and videos – it’s a whole emotional journey connecting their audience with the brand. Blog posts, and videos – it’s a whole emotional journey connecting their audience with the brand.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. Here we’ll look at six of the most common signs you need a new CS tool. This is because CRM tools are designed to manage customer relationship data, not customer success outcomes.

Net Promoter Score 91

Net Promoter Score CRM Customer Feedback Sales 91

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Customer feedback tools make this process easier and way more effective. . What is a customer feedback tool?

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52