Callminer

MAY 11, 2020

As a manager, it’s important to remain calm and listen to disgruntled employees. Not only are managers concerned for their employee’s well-being and happiness, but disgruntled employees can contribute to a stressful working environment for the whole team. Meet Our Panel of Customer Service & Customer Experience Managers: Anh Trinh.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Beyond Philosophy

MAY 14, 2020

Influence and persuasion are critical skills for salespeople. We spoke to Brian Ahearn, CMCT®, who is the Chief Influence Officer at Influence People in a recent podcast. We spoke to Brian Ahearn, CMCT®, who is the Chief Influence Officer at Influence People in a recent podcast. Cialdini’s Six Principles of Influence .

Start-ups 167

Start-ups Legal Sales Business Growth 167

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. What is an Auto Attendant? Read on to know more. But the innovation of entrepreneur and innovator Sanford J.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Beyond Philosophy

MARCH 28, 2019

In other words, certainty is critical for business, but also elusive. Since uncertainty is a fact of life, like death and taxes, one of the ways people cope with risk is demanding higher payoffs or higher expected returns from risk. A consistent finding in psychology is that people don’t like uncertainty or risk. The answer is harder.

Gambling 143

Gambling Start-ups Education Customer Experience 143

Customer Bliss

MAY 26, 2016

Note: On June 2, I’ll be presenting at a Vision Critical webinar on the rise of the chief customer officer. In 1984, as I lead the customer experience strategy at Lands’ End, I helped map the company’s customer journey and identify 267 touchpoints, narrowing that list down to the key 15 that were most critical to our customers.

Customer Experience 56

Customer Experience Social Media Touchpoint Engineering 56

Lumoa

APRIL 24, 2018

At the same time, NPS is often a subject of critics and misunderstanding. blog linkedin twitter Why? "I I would recommend NPS but only as part of a listening path methodology. blog linkedin twitter Why? The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

PeopleMetrics

DECEMBER 12, 2017

or not, why do customers return. It is about setting up “listening posts” to collect customer feedback and sentiment, then leveraging that data to expose actionable insights that can be used to improve operations and the end-to-end customer journey. while CEMs tell you why it's happening (why do prospects convert.

CEM 84

CEM CRM Customer Relationship Management VOC 84