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blog product 
Callminer
DECEMBER 27, 2023
Understanding how customers use and feel about the products they buy is critical. This blog looks at how product intelligence can help companies make better decisions about products and improve CX.
Callminer
MAY 5, 2023
Bruce McMahon, VP of Product Management, shares key updates from CallMiner's 2023.05 Read this blog for more. release, including the rebrand of CallMiner Alert to CallMiner RealTime.
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How Retailers Are Transforming Customer Experiences with Data & AI
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Callminer
DECEMBER 26, 2022
Read this blog to better understand product innovation, including new product development, and best practices for getting it right with conversation intelligence.
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Callminer
DECEMBER 2, 2022
CallMiner's VP of Product Innovation, Bruce McMahon, shares highlights from the 2022.12 release in his latest product innovation blog.
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Callminer
JANUARY 23, 2023
As we know, a happy employee is a productive employee, and part of that includes making sure they feel like they can successfully do their jobs. Read this blog for employee coaching strategies.
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Callminer
JANUARY 30, 2022
Customer insights can be leveraged across sales, CX and product teams. Read this blog to learn how. Think customer feedback is just for the contact center? Think again.
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Callminer
DECEMBER 6, 2021
If your team is trying to take its call center productivity to the next level, read this blog for tips and techniques to help make agents more efficient and effective.
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Callminer
JUNE 7, 2021
Sentiment and emotion analysis enables businesses to keep track of how customers feel about products and services. This blog shares how these insights deepen customer relationships.
ECXO
APRIL 18, 2024
The session will be hosted by the charming Sylvia Lohr Principal Product Marketing Manager at Microsoft and a key ambassador for the ECXO. Founder of CustomerServiceCulture.com, a content hub with over 300 blogs and podcasts, and author of the book ‘The Power of Digital Conversations’ Paolo is also an international speaker.
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Inside Customer Service
DECEMBER 2, 2021
Their job is to get the word out about a company's products and services. Brittany Hodak, an expert on helping brands create superfans, offers this definition of a brand evangelist on her blog : A brand evangelist is a customer who is so passionate about your brand, product, service, or business that they advocate on your behalf.
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Totango
APRIL 9, 2024
This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. Madelyn shared how Aircall is leveraging digital customer success to garner deeper product insights.
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Intercom, Inc.
SEPTEMBER 29, 2022
Our product principles are deeply embedded in Intercom’s culture. Over the years, they’ve helped us keep teams aligned, create products our customers love, and guide our decisions through every roadmap, every strategy meeting, and every onboarding.
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Steven Van Belleghem
MARCH 27, 2023
So when Weiss founded direct-to-consumer makeup and skincare brand Glossier, it already had a cult-like following from her blog. Within 6 weeks of the launch of the company’s first four products, Glossier had $8.4 million in Series A funding. And that magic ingredient is what created it’s cult-following.
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Intercom, Inc.
MAY 5, 2022
Over the last ten years, we’ve developed, refined, and iterated on our principles to ensure they each represent an important part of the way we work, collaborate, and build product. We’ve recently kicked off a blog series exploring these principles, written by the people that know them best – our R&D team.
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Uniphore
DECEMBER 14, 2021
Through Cisco’s SolutionsPlus Program, Cisco’s customers and channel partners can purchase Uniphore’s conversational automation products to enable more efficient, frictionless and secure conversations between customer service agents and customers. Follow our blog and connect with us on LinkedIn , Twitter , Facebook , and Instagram.
Uniphore
JANUARY 4, 2022
Learn about new Uniphore product announcements that will redefine the way teams engage customers in the virtual-first world. Gain premier access to our execs as they present the latest product innovations transforming industry leaders across the world. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics.
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Totango
FEBRUARY 13, 2024
TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! We love your product!
105 
Totango
FEBRUARY 28, 2024
We have two exceptional products that will continue to receive upgrades and enhancements as we work tirelessly to support your customer-led growth strategies with a unified solution that combines the unique power of both platforms. But what does this mean for you, our customers? Today, nothing changes.
Uniphore
NOVEMBER 18, 2021
How CX Leaders and Their Teams Can Benefit From Emotion AI Emotion AI enables brands to recognize how people feel about their products and services. Always be in the know, sign up for our blog Email Address By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications.
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Totango
JANUARY 3, 2024
Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.
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C3Centricity
FEBRUARY 13, 2024
Businesses that embrace these practices not only enhance their products and services but also craft exceptional customer experiences, setting themselves apart from the competition. For instance, Toyota, through its Kaizen philosophy, has seen a significant reduction in production costs and an increase in vehicle quality.
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Intercom
DECEMBER 19, 2023
The potential for generative AI to revolutionize customer service was obvious from the moment we first had a conversation with ChatGPT, and our AI and Product teams sprung into action. In order for businesses to survive and thrive, it’s more important than ever to find product-market fit (PMF). and brains ?:
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Intercom, Inc.
FEBRUARY 5, 2018
A few years ago I came out of a meeting with my product manager where we talked about the next feature we should build. Needless to say, we didn’t have a clear product strategy. To take my mind off things I opened my RSS reader and a post called “ Product strategy means saying no ” caught my eye. Start a blog.
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Intercom, Inc.
OCTOBER 2, 2018
Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. We still love that audience, but we now offer products for sales , marketing and support teams and have been going deep on those topics as well. Time to kill the blog.
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The Customer Service Blog
MARCH 21, 2024
John Lewis is a company I have mentioned numerous times in my blog over the last few years. In fact one of the very first articles in this blog - way back in 2016 - was about them (you can read the article by clicking here ). After all, this entire blog is about customer service! Darren Bugg Editor, The Customer Service Blog.
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Comm100
APRIL 22, 2024
The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.
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Intercom, Inc.
AUGUST 3, 2022
By now, it should come as no surprise that we’re big on product principles. Crafting and tweaking these principles was instrumental to consistently building great products at scale. Today, they’re deeply embedded in our culture – the way we work, collaborate with each other, and, of course, build products.
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Totango
NOVEMBER 8, 2023
Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?
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Intercom, Inc.
OCTOBER 25, 2021
The Intercom team is looking forward to showcasing our latest features and improvements to the world’s leading Business Messenger and powerful customer support product. In the meantime, check out the Inside Intercom blog here , and be sure to subscribe to our podcast to learn all about developing valuable customer relationships at scale.
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Totango
AUGUST 11, 2022
Blog content consumption. These digital interactions may involve both SaaS product users and other B2B stakeholders with a role in the buyer decision process. Customer engagement : SaaS customer engagement is reflected in the quality, frequency, and duration of client digital interactions with your product. Social media posts.
Totango
NOVEMBER 15, 2023
Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.
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Intercom, Inc.
JANUARY 18, 2023
” Chip Lay, Director of Product Strategy at Fullstory. Don’t get us wrong – they’re really important when it comes to customer retention, and we’ve covered them extensively in blog articles, podcast episodes, and even in our recently refreshed guide, The Onboarding Starter Kit. “The And where should you start?
Intercom, Inc.
JUNE 14, 2022
For example, users who signed up for a particular product in the month of May 2021 could be classified as a cohort, since they share a specific action: they all signed up for the same product during the same time period. Maybe you want to know how many customers visited your blog or read your testimonials before making a purchase.
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Totango
NOVEMBER 27, 2023
To do this, Dishman recommends keeping focus across all of your touchpoint teams (CS, marketing, product, sales, etc.) on the aspects of your product that are most helpful to your customers and then doubling down on those. However, a customer’s health score is constantly shifting.
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Comm100
MARCH 6, 2024
The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. This data can reveal common customer issues, preferences, and trends.
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Customer Think
MAY 2, 2023
Customers hold the key to valuable insights that can drive innovation, enhance products and services, and build lasting relationships. In this blog, we […] In today’s hyper-competitive business landscape, understanding and meeting customer expectations has become crucial for success.
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SurveySensum
JANUARY 26, 2024
Intrigued, she navigated the website and product and finally placed the order. Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. Creating Decision-Centric Content : Develop comprehensive guides comparing your products with competitors.
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Zonka Feedback
JULY 31, 2023
In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?
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Zonka Feedback
JULY 31, 2023
In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?
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Totango
NOVEMBER 14, 2023
Another benefit of this program is its ability to help your business follow up on product ideas. You can engage with customers, review their feedback, and turn that feedback into actionable insights for product development teams.
Totango
FEBRUARY 5, 2024
CS can help propel adoption by working alongside the Product team, drive additional value creation with the Sales organization, or grow advocacy with the Marketing department. “We What products and services are those customers using? Customer marketing can answer questions like: How are you tapping into your best advocates?
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Zonka Feedback
NOVEMBER 29, 2021
Product managers are often tasked with coming up with solutions to customer problems. The problem with a lot of product managers is that they don't know what to look for when trying to understand the needs and issues of their customers. Let’s get into it.
Intercom, Inc.
APRIL 30, 2020
We’ll also connect with your marketing teams to discuss other joint content we can develop together, such as webinars, case studies, guest blog posts, and perhaps – one day soon – even joint events. The reason why companies integrate with Intercom is to help their customers get as much use as possible out of their product.
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Intercom, Inc.
JUNE 22, 2018
Or, in Ruby: Using this method to find similar posts on this blog to “How the support team improves the product,” you’ll get the following top 10: How to launch with a validated idea. Or, in Ruby: If @words equaled: ['hello', 'inside', 'intercom', 'readers', 'blog', 'post']. 3 rules for customer feedback.
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