PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. the question of NPS for your company:? I’m not joking.

NPS 96

NPS Net Promoter Score B2B CRM 96

Customer Service Life

MARCH 24, 2018

This article was originally published on the ICMI Blog on December 21, 2018. I went through my last year of blog posts and found the experiences that taught me something, and in some cases continued to gnaw at me throughout the year. While it’s been a few months, these lessons are still relevant. Click here to read it.

Contact Center 60

Contact Center Artificial Intelligence Machine Learning Start-ups 60

ClientSuccess

JUNE 27, 2018

This could mean fun, casual blog posts with plenty of memes and visual aides, or a new case study that features an amazing success story. Building catchy emails with witty, eye-grabbing subject lines can help engage customers and cut through the summer monotony. eBooks: Ultimate Guide to SaaS Customer Success Metrics.

Entertainment 40

Entertainment 40

Intercom, Inc.

JUNE 21, 2018

Max Altschuler has made a career seeking out efficiencies in sales – hacks, as he calls them – and sharing them with the wider SaaS and sales community. I was sharing what we were doing on my blog at the time. We helped Jason Lemkin start SaaStr Annual. I think it was called “Max Talks Hacks” back then.

Sales 183

Sales Start-ups Finance Education 183

Help Scout

AUGUST 8, 2018

Help Scout “grandfathers” old pricing plans for two years, meaning that current customers don’t see any rate increase until 730 days after raising prices for new customers. Help desk software that won’t break the bank. McKinsey hints at three keys to help pinpoint how to increase your prices. or offer lifetime guarantees.

Invoicing 40

Invoicing E-commerce Start-ups Engineering 40

Intercom, Inc.

SEPTEMBER 22, 2022

Michele Hansen is the co-founder of Geocodio , a SaaS business that provides geocoding and data matching for addresses. Your choice of words, tone of voice, and actions during the interview all work together and make the difference between getting a good, helpful result or not. And for a while, that was the case for Michele.

Start-ups 138

Start-ups Invoicing Education Sales 138

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn: [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

APRIL 15, 2021

For Francis Brero , co-founder and CRO of MadKudu – a marketing operations platform that helps companies identify, qualify, and engage with their leads based on how likely they are to convert – this actually opens up a whole lot more possibilities.As And, at the same time, it has to be helpful without being harmful to productivity.

AI 118

AI Start-ups B2B Predictive Analytics 118

Intercom, Inc.

FEBRUARY 21, 2019

com , the place to see what others are saying about their experiences with the myriad SaaS options for business. We help buyers of software and services find the best vendors or the best sellers of the products they need. But we’re helping people find the right software, because we’re not a software company ourselves.

Education 123

Education Start-ups B2B Sales 123

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Regardless of what you’re looking for, we hope this post will help you decide which customer engagement solutions will be the best fit for your company. Deployment : Cloud, SaaS, Web. Business Seeks Industry-Leading CRM.

Social Media 42

Social Media CRM Omnichannel Invoicing 42

Comm100

FEBRUARY 7, 2018

To help empower customers, Gartner , Snowforce data , and Medium have all written articles advising businesses on the best way to negotiate terms with Salesforce. Will agreeing to this software’s conditions help you achieve your goals for this time frame, or could it hinder growth? Look at your 3-month, 6-month, and 12-month plan.

CRM 41

CRM Social Media Start-ups Touchpoint 41