Zendesk

JUNE 15, 2021

A strong community of loyal advocates can serve as an extension of your sales and support teams and offer unique insights and experiences that benefit other customers and your company. Why customer advocates are important for sales and support teams. How to build a customer advocacy program.

Sales 64

Sales Net Promoter Score Social Media CRM 64

Zendesk

NOVEMBER 15, 2021

Read on to learn how you can form those deep connections with your customers and gain their confidence. You can talk the talk about your great products or services, but building customer trust means walking the walk. Both sales and support teams can develop customer trust by setting and meeting high service standards.

Social Media 97

Social Media Age of the Customer Customer Feedback Touchpoint 97

Aquire

DECEMBER 9, 2021

But, if you can identify and address those areas that you do have control over, that can go a long way to minimizing the negative impact on your business. Surveys can be a useful tactic if customers don’t want to speak on the phone or if it’s simply impractical to do so. Create a community around your product.

Customer Retention 98

Customer Retention Education Start-ups Social Media 98

SurveySensum

AUGUST 8, 2023

So, let’s explore how you can leverage customer insights to improve B2B Customer Service. So, let’s have a glance at how by leveraging customer feedback you can improve your customers service experience in B2B. You can also conduct CSAT surveys at relevant touchpoints. What is B2B customer service? It’s a win-win!

B2B 52

B2B Customer Service Touchpoint Customer Feedback 52

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. The concept was the foundation for his popular talk and ultimately his classic, long-form blog post. Can you describe our standards technologies?

Engineering 192

Engineering Technology Technology Start-ups 192

SurveySensum

SEPTEMBER 6, 2023

These advocates are your brand’s enthusiastic cheerleaders, who can sway others’ decisions. Having these advocates by your side can be the game-changer your brand needs. But who can be your brand advocates? This involves specific strategies that we’ll discuss in this blog.

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

SurveySensum

JUNE 29, 2023

In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. That’s why we have brought 5 best practices that you can implement in your customer satisfaction program. By identifying pain points, enhancing communication, and anticipating future needs.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

MAY 26, 2021

Customer service can make or break a business. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. It’s also the processes that support the teams making good customer service happen. Proactive vs. reactive support.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Fonolo

JULY 5, 2023

Sometimes, public perception of a whole industry can change — we’ve seen this recently with dairy, cereals, and meat-free alternatives. Customer perception is even more important for small businesses because, when something goes wrong, larger corporations can usually absorb the costs from a PR disaster. We couldn’t agree more.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Help Scout

JANUARY 27, 2019

Every day the Help Scout Customers Team delivers friendly, helpful support via email, chat, and social channels on all manner of topics from features and functionality to billing, onboarding, and integrations. Career growth for customer support agents. Collecting and reporting on customer experiences to the product teams.

Customer Service 40

Customer Service Engineering Education Social Media 40

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Ideally, I believe teams should set aside a budget for their CSMs to meet with their clients in person, spend time with them, get to know, and nurture them.

Touchpoint 41

Touchpoint Start-ups Sales Gaming 41

Provide Support

APRIL 13, 2016

What simple and practical steps can your company take in order to meet consumer expectations for efficient digital experiences? A study found that a ten-second wait for a page to load can make 50% of consumers give up and leave. Structure your resources so that they can be navigated easily. Personalize your communications.

Customer Relationship 43

Customer Relationship Social Media Age of the Customer Customer Expectations 43

Help Scout

OCTOBER 30, 2018

If building an amazing team is critical to a company’s success, why is the bar so low for recruiting and hiring? At Help Scout, we build customer support tools , so our customers are at the center of everything we do. Can you connect easily with strangers? Can you express both in a brief email?

Engineering 40

Engineering Start-ups Close the Loop Gaming 40

Totango

AUGUST 11, 2022

Then, we’ll consider why digital client relationships are so crucial for SaaS businesses and offer 14 tips you can quickly implement to help you build these digital relationships. Finally, we’ll cover how customer success software can help you automate your digital client relationship-building strategy. Blog content consumption.

Net Promoter Score 107

Net Promoter Score Social Media Customer Journey Map Customer Relationship 107

SurveySensum

JANUARY 31, 2024

And the occasional troublemakers who keep your customer support team on their toes. Well, this blog will help you spot those high-value customers in the crowd, explore how their voices in customer feedback add an invaluable layer to the entire experience, and most importantly, how you ensure they keep returning for more.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

Zendesk

AUGUST 24, 2021

To nurture, develop, and maintain these important relationships, B2B companies must consistently provide stellar, hands-on customer service. This can be done through a help center, AI-powered chatbots, or customer service representatives, among other options. If you’re not sure where to begin, we’ve got you covered.

B2B 98

B2B Customer Service B2C Finance 98

Zendesk

AUGUST 24, 2021

To nurture, develop, and maintain these important relationships, B2B companies must consistently provide stellar, hands-on customer service. This can be done through a help center, AI-powered chatbots, or customer service representatives, among other options. If you’re not sure where to begin, we’ve got you covered.

B2B 52

B2B Customer Service B2C Finance 52

Intercom, Inc.

JULY 21, 2022

You can follow on iTunes , Spotify , YouTube or grab the RSS feed in your player of choice. Rachel now leads the marketing team at Notion, but back then, in 2018, Rachel was head of growth marketing at Slack. For Slack, that was clearly the engineering and dev communities, who love new tools. Into the archives.

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

Comm100

FEBRUARY 10, 2022

What started with Netflix’s sophisticated Machine Learning recommendation algorithms customized to every users’ preferences has now become the buzz in customer service and support. By showing your buyers how well you know them, you can always create a special place for your brand. – It increases conversion and sales numbers. .

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

SurveySensum

OCTOBER 27, 2020

Later the conversation shifted much deeper into Customer Success and how can someone become one! A decade ago, when I just started in Customer Success, it was merely perceived as a glorified title for customer support or account management. Here’s how it goes. Why did you choose Customer Success and what was your background?

Education 59

Education Start-ups Customer Relationship NPS 59

Lumoa

APRIL 24, 2018

blog linkedin twitter Why? "I blog linkedin twitter Why? If they are not doing a good job they can quickly fix the situation with the customer." blog linkedin twitter Why? blog linkedin twitter Why? Understanding different results and how they can blend together to help you see the big picture is critical.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Zendesk

JULY 26, 2022

As technology rapidly changes and expands, keeping up with the best business practices in the digital world can feel overwhelming. When your prospects can simply see ads and buy products online from their couches, there’s no reason for them to seek out other options. Offering special discounts and offers can compel customers to buy.

Sales 52

Sales Social Media Start-ups B2C 52

ClientSuccess

MAY 15, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. You can’t control everyone’s actions. But if you truly understand how your customers are defining success, you can be successful.

Engineering 45

Engineering Outlook Start-ups Touchpoint 45

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. The problems that plague the minds of QA and monitoring teams are many, but some are more prominent than others – and have a bigger impact on the company’s bottom line. Lindsey Havens.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. Judging Resources and Support Availability. You can check this using services like Dun and Bradstreet.). Will the vendor support deep customer database customization, including custom lead and contact management? Can this software grow with your company?

Social Media 41

Social Media CRM Invoicing Omnichannel 41

Zendesk

FEBRUARY 17, 2022

By creating the right lead magnet, companies can bring in more high-quality leads and convert them into paying customers. It can be a discount code, webinar, white paper, ebook, template, or another resource. It can be a discount code, webinar, white paper, ebook, template, or another resource. Lead magnets can take many forms.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e.

Social Media 49

Social Media CRM Social Listening Omnichannel 49