Customer Service Life

DECEMBER 20, 2023

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. Take for example my recent trip to the bank. Assign a tag to each issue – In our ticketing system we can add tags to tickets.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. Best Features It has an expertly constructed question bank to pose precise queries. Sounds too good to be true? Well, it’s not. All of this in a few seconds.

Text Analytics 52

Text Analytics NPS Outlook CX 52

ProProfs

DECEMBER 9, 2021

This sounds obvious, but in some cases, you can use the data gathered by quizzes to turn them into more long-form content , including YouTube videos, blog posts, help articles and other educational resources. Bonus Tip: Tag Your Friends. When people ask questions, it means there’s a need for information. Recommend Products.

Social Media 52

Social Media Gaming Manufacturing Transportation 52

ProProfs

OCTOBER 4, 2022

Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. The AML & CTF assessment tests employees’ knowledge of money laundering, terrorism financing, and the US Bank Secrecy Act. Step 3 – Create questions or import them from the question bank. .

Compliance 52

Compliance Finance Government Agriculture 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. Use key words and tags that your agents can use to pull content up quickly. Learn how to drive the future of customer experience at your bank with digital transformation. Choose your knowledge base type. Gather your content.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. For banking and telecommunication companies, customer surveys will likely be your largest pool of customer feedback. Say the most popular answer was, ‘What is the response time to expect when I send a demand letter?’—they

VOC 94

VOC Social Media Close the Loop Customer Feedback 94