Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. From the business standpoint, it’s tempting to manage to a support budget and scoff at the price tag associated with improving service levels. If you take care of your employees, they will take care of your clients.”. Click here to read the original.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. Still, I was stopped dead in my tracks earlier this year when a client asked, “Is there anything out there that’s better than Slack?” Click here to read the original and click here to watch a video where I discuss the content of this article.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Beyond Philosophy

OCTOBER 4, 2019

As global Customer Experience consultants, we have asked our clients these high-level questions, like, “What do you want to get out of this?” We can see our clients realize they haven’t spent enough time on the “big picture.”. The tag line was: “ It does exactly what it says on the tin.”. and they can’t answer.

Social Media 25

Social Media Education Start-ups Entertainment 25

Comm100

OCTOBER 19, 2022

But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience. The right chatbot features combine to create a tool that meets customer expectations and delivers prompt answers to questions. 1 AI-based Chatbots. Let’s come back to AI-based chatbots. 5 Live Chat Handover.

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

ProProfs

JANUARY 26, 2023

In this blog post, we’ll take you through the best exam software in 2023, so you can make an informed decision when looking for the right tool for your requirements. But besides ease of use, there are several other features that exam builder software must have to qualify as “good” or “the best”. Let’s take a look.

Education 52

Education Start-ups AI Close the Loop 52

Zendesk

JULY 30, 2021

This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. Easily search for articles, blog posts, tickets, and more in Zendesk with Command E! Verse for Sell.

E-commerce 52

E-commerce Construction Sales Government 52

Lumoa

DECEMBER 15, 2022

For example, a personal injury law firm could survey current clients to determine which topics they were most confused about, making them seek professional help. they could then write an informative blog post or create helpful social media content to attract more potential clients. Why are certain features not being used?

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VOC Social Media Close the Loop Customer Feedback 94

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. tend to intersect with Zendesk at a few different stages in our client journey. tend to intersect with Zendesk at a few different stages in our client journey. Practice #4: Use custom fields instead of tags.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

Intercom, Inc.

SEPTEMBER 5, 2019

Beware the risk of feature bloat. I guess the interesting thing we’re going to learn over the next couple of years is: is speed a feature, or is speed the product? Every now and then, people pitch me on various products; I received a pitch today for the Superhuman of blogging. Stuck for time?

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Start-ups Engineering Sales Innovation 138

Comm100

DECEMBER 14, 2022

Your users are more likely to be motivated to stay on track instead of stumbling from feature to feature and getting frustrated. Detailed task lists like this one improve user adoption by encouraging them to try out different features. Merge tags can help you personalize an email beyond just first names. The solution?

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Hodusoft

JULY 26, 2023

This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. When looking for contact center software, it’s extremely important to look at the features it offers. You get the following features from HoduCC contact center software : 1.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. The question is a loaded one. Health Cloud ranges from $300-$450/user/month.

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Social Media CRM Omnichannel Invoicing 42