ProProfs

OCTOBER 4, 2022

But, one of the biggest reasons companies fail to abide by regulations is this — poor compliance culture stemming from ineffective compliance assessment and training processes. . Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. View The Course.

Compliance 52

Compliance Finance Government Agriculture 52

ClientSuccess

JANUARY 25, 2018

For those just joining my blog series CSM from the Trenches , welcome. Be aware of client’s interests and tag them in other articles or posts. You can become involved in two ways : Guest blog posts : Have a frontline CSM best practice you’d like to share? Join the CSM from the Trenches Community. I want to hear from you!

Start-ups 42

Start-ups Sales Technology Technology 42

Customer Bliss

APRIL 14, 2016

I’ve mentioned the higher purpose idea in this blog post recently, and it comes from my book I Love You More Than My Dog. Uber’s customer-facing tag line is “creating possibilities for riders, drivers, and cities.” She talks often about culture and customers, even when the topic is financial growth.

Engineering 56

Engineering Start-ups Customer Experience 56

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Train your Staff to Become Customer-centric How do you create a customer-centric culture? Or, more terrifyingly, when it’s plummeting into negative territory? Does it spell doom for your business? Well, not so fast. By starting from the inside.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. All you have to do is create tags and incorporate relevant keywords for 15 responses. And with the report feature, you can find a detailed analysis of which tags occur the most time and their sentiments.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Negativity can create a horrible working culture for everyone else in the office, too.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. Pay attention to KPIs (key performance indicators) like social shares to figure out which web pages and blog posts your readers engage with the most and bounce rate to pinpoint which needs a better user experience.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Execs In The Know

FEBRUARY 17, 2023

To avoid the common pitfalls and achieve legendary customer care, here are three mission-critical objectives to set for your social engagement and servicing teams this year: Objective 1: Remove operational silos and cancel the “cost center” culture Social media servicing teams tend to reside in either the marketing or customer care organization.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

SurveySensum

NOVEMBER 14, 2023

This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples. This software allows you to gather all the feedback in one place, identify trends, spot recurring issues, automate feedback tagging by category and sentiment, and then let you prioritize product and website improvement.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52