CX Journey

NOVEMBER 22, 2017

Image courtesy of Pixabay I originally wrote today's post for CallidusCloud CX; it appeared on their blog on May 23, 2017. Companies get.

Social Media 0

Social Media Customer Retention Start-ups Customer Satisfaction 0

SurveySensum

FEBRUARY 6, 2024

” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. Speech Analytics: Utilizing text analytics software to detect keywords like “cancel” or expressions indicating dissatisfaction.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Beyond Philosophy

SEPTEMBER 15, 2022

I always told the team that we were sitting on a gold mine with all our consumer research projects using Emotional Signature research, and it is true. Adding the text “member since XXXX” to the front of the card was a powerful tool for acknowledging that they knew their customers. You can follow Zhecho on Twitter here.

Gaming 15

Gaming Customer Journey Map Finance Healthcare 15

Intercom, Inc.

JUNE 21, 2018

I was sharing what we were doing on my blog at the time. I’m not sure that cold calling will exist in a decade, because we’re getting into a more text-heavy communications world, or at least a less reactive space. I wanted to set mine up like that: here are the things to do when you’re building your career.

Sales 183

Sales Start-ups Finance Education 183

SurveySensum

MAY 20, 2020

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. You can talk or text Zappos customer support. Your employee are the gold mines, take care of their health and mental wellness. Running low on paper towels? Need more dog treats for your furry friend?

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Zonka Feedback

DECEMBER 26, 2023

Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more. In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Intercom

AUGUST 2, 2023

Liam: I’m not sure now if it was in the book or one of your blog posts where you talk about Adobe’s approach of involving everyone in the organization in suggesting and implementing customer experience innovations. Usually, you can use customer service comments to mine that and find these groups. How are they talking?

Innovation 52

Innovation CX Non-Profits AI 52

Intercom, Inc.

MAY 22, 2019

. “Every business everywhere needs to keep a pulse on all of their users, their buyers, their product users – and they need to do it at every point in the customer journey” I got very lucky in that an old friend of mine, Jessica Pfeiffer, whose background is in sales and B2B marketing, came aboard to be my co-founder.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Comm100

OCTOBER 19, 2022

In other words, this is the chatbot feature that mines for the user’s mood to enhance communication and make it feel like the customer is speaking to a real person. The interaction rate measures the average number of text exchanges between the user and bot in each conversation. Bounce Rate. Interaction Rate. Fallback Rate (FBR).

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

Intercom, Inc.

JULY 9, 2020

And the pleasure is all mine. Even outside of the agency that I started in, just like keeping a broad network and talking to people about how they do things, what they learned and sharing your lessons as well which was one of the reasons for why I started my own blog, the newsletter, that was always very, very big for me.

Engineering 199

Engineering Start-ups E-commerce B2C 199

Lumoa

MARCH 20, 2018

net promoter system Net Promoter System, or NPS consists of the Net Promoter Score and open text feedback. Start learning how to your improve customer retention strategy and find 22 new ideas from this amazing blog. Example of text analytics with sub-categories. Everything you need to know about text analytics is here.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

MARCH 1, 2024

Solution: Open-ended question question gives you a gold mine of feedback. So, with this blog, you can get to know the things that you should not do along with a step-by-step guide on how to analyze NPS the right way. Every single thing that people like, or dislike is mentioned here.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. This is a more recent topic for the blog.

Contact Center 62

Contact Center AI Artificial Intelligence Entertainment 62

Lumoa

MARCH 20, 2018

net promoter system Net Promoter System, or NPS consists of the Net Promoter Score and open text feedback. Start learning how to your improve customer retention strategy and find 22 new ideas from this amazing blog. Example of text analytics with sub-categories. Everything you need to know about text analytics is here.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Intercom, Inc.

MAY 10, 2018

I’ve known Marc and Ben for a long time, and they originally seed-funded a startup of mine many years ago. During that period of time he was working with Sean Ellis, who’s a close colleague of mine and coined the term “growth hacking.” This is also because email spam and text spam are very different things.

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

Callminer

SEPTEMBER 5, 2017

Nabahat Shanza is a professional content writer for the blog of Dialer360. “Since phones are used so infrequently for communication (text and emails are a ‘go-to’ standard these days), we should be worried if…” We are forgetting the basics. Nabahat Shanza. nabahatShanzA. How are their reps representing the brand?

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Intercom, Inc.

DECEMBER 16, 2021

As a result, if I can build network effects into mine and you can’t into yours, I have a better chance of saturating the market quicker. They were just texting their friends, and their friends would kind of be like, “Oh, are you insulting me? What’s your take? ” It was during a time when it was less accepted.

Start-ups 138

Start-ups Gaming B2B Social Media 138