SurveySensum

OCTOBER 17, 2023

‘Meet Sarah, a young entrepreneur with a promising business idea. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Hodusoft

MAY 11, 2022

The business communication demands are evolving as most companies are shifting towards remote and hybrid work models. While both have their pros and cons, businesses must evaluate them in light of their requirement to choose the ideal communication solution for their business. Cloud-based PBX has come into the limelight today.

CX 98

CX Government Actionable Insights Omnichannel 98

ClientSuccess

OCTOBER 26, 2020

For sales organizations of all sizes, establishing “checks and balances” to ensure new business growth is incredibly beneficial for executive management. As your SaaS business grows, you’ll need to establish processes to ensure existing customer revenue and growth are achieved. What is a Quarterly Business Review (QBR)?

Sales 74

Sales Customer Relationship CRM Business Growth 74

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Blog content consumption. Quarterly business reviews.

Net Promoter Score 109

Net Promoter Score Social Media Customer Journey Map Customer Relationship 109

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. Where should I begin? Question 2.

Start-ups 40

Start-ups NPS Finance Technology 40

Zendesk

AUGUST 24, 2021

According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. How certain industries use B2B customer service effectively. What tools to use for delivering top-notch B2B customer service.

B2B 98

B2B Customer Service B2C Finance 98

Intercom, Inc.

MAY 31, 2018

To build a great business, as Steli Efti has learned, your customers must feel the pain of that problem too. blog , books on everything from product demos to outbound sales, and the Startup Chat podcast that he co-hosts with Hiten Shah. I worked on that company for five years until I finally had to admit that business was just dead.

Sales 223

Sales Non-Profits Start-ups CRM 223

Lumoa

JANUARY 11, 2022

Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it. In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers. The question of “What should you invest in: survey or analytics?”

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

Intercom, Inc.

NOVEMBER 30, 2022

At this year’s Web Summit conference in Lisbon, I gave a talk on how businesses should think about weathering these tough economic conditions, and indeed how they can actually find growth during them. Celebrating success without clearly understanding causation, generally speaking, is something you should be very paranoid about.

Engineering 151

Engineering E-commerce Start-ups B2B 151

ProProfs

DECEMBER 5, 2022

Companies that wish to survive this dire situation must develop robust processes to attract and retain top talent. . In this blog post, you’ll find everything you need to know to develop and execute a winning talent assessment strategy. Here are some examples of commonly-used online talent assessments: Sales Skills Assessments.

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52

Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. But here’s the thing: a tool is not a strategy. The anatomy of a marketing tech stack [with recommended tools].

Technology 223

Technology Technology B2C B2B 223

Zendesk

AUGUST 24, 2021

According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. How certain industries use B2B customer service effectively. What tools to use for delivering top-notch B2B customer service.

B2B 52

B2B Customer Service B2C Finance 52

ProProfs

MAY 31, 2022

At the end of any corporate training program, there should always be a training evaluation procedure to assess the overall learning. The evaluation report will effectively indicate how well the learners received the training program and what more is needed to be done. This is where pre and post-tests are proven to be necessary.

Sales 52

Sales Construction Compliance Start-ups 52

Zendesk

DECEMBER 1, 2020

But the environment of constant change driven by COVID-19 made business transformation more relevant than ever , shrinking the transformation timeline from years to weeks, according to Gartner. Digital transformation isn’t just about “bringing efficiency to outdated business operations” or “reducing operational costs.” Learn more.

AI 98

AI Technology Technology Artificial Intelligence 98

Intercom, Inc.

SEPTEMBER 19, 2019

Like a sports franchise, a top team should be both collaborative and competitive. It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. This is the recipe for a mediocre sales team. to Close.com.

Sales 184

Sales Sports Start-ups Gaming 184

SurveySensum

AUGUST 7, 2023

Dive into our guide for 8 simple yet powerful practices to help you improve your B2B customer experience and set your business apart from the competition. 8 Best Practices for Marketers to Improve B2B Customer Experience Here’re the top 8 practices that you must include to enhance your customer’s experience : 1.

B2B 52

B2B Customer Experience Omnichannel Customer Retention 52

Lumoa

MARCH 20, 2018

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments. So why should you care? How to take actions on customer experience?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Videos and documentation around historical presentations.

Customer Service 80

Customer Service Artificial Intelligence Start-ups Education 80

Lumoa

MARCH 20, 2018

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments. So why should you care? How to take actions on customer experience?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Totango

SEPTEMBER 9, 2022

A quarterly business review (QBR) allows you to bring together your executives and your clients’ executives to assess the health of their business and your relationship, discuss their future goals and plans, and strategize how you can deliver more value to them. Who should attend your QBR meeting. How to prepare for one.

Start-ups 19

Start-ups B2B Customer Satisfaction Construction 19

Intercom, Inc.

FEBRUARY 21, 2019

That’s why more and more businesses are turning to sites like G2.com com , the place to see what others are saying about their experiences with the myriad SaaS options for business. From the used-car salesman to the growth hacker, the process of converting leads has gained a sleazy reputation (fairly or unfairly).

Education 123

Education Start-ups B2B Sales 123

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Some of these tools have millions of loyal users; others are newcomers or vertical market players.

Social Media 42

Social Media CRM Omnichannel Invoicing 42

Intercom, Inc.

AUGUST 25, 2020

On this episode of Intercom on Product myself and Paul (Adams, our SVP of Product) delve into how product teams can and should partner with their marketing team peers. To this end we’ll be broadening our scope in future episodes, to look at the various intersections that a product team meets in a typical SaaS organisation.

Start-ups 238

Start-ups Engineering Sales B2B 238

Comm100

FEBRUARY 7, 2018

It happens to many businesses. Maybe your customer engagement tool traps you in a price creep, a stiff contract, or forces you to purchase add-ons to get the full functionality that you thought was included. Relying on a Single Customer Engagement Tool or Touchpoint Makes You Less Competitive.

CRM 41

CRM Social Media Start-ups Touchpoint 41