Totango

NOVEMBER 23, 2021

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Look for a CS platform that lets you spot emerging upsell opportunities as well as customers at risk of churn. Your Escalations Are Going Up.

Net Promoter Score 91

Net Promoter Score CRM Customer Feedback Sales 91

Totango

NOVEMBER 10, 2021

Expansions & Upsells. As a result, expansions and upsells have become a key incentive in CS compensation plans. As a result, expansions and upsells have become a key incentive in CS compensation plans. How Totango Can Help. Ready to get started? Sign up for Totango for free today!

Net Promoter Score 84

Net Promoter Score NPS Sports Actionable Insights 84

Totango

AUGUST 11, 2021

This principle applies throughout interactions with your target audience, from using relevant keywords in blog posts to sending customers emails that address their practical concerns. Automation and AI can help here by allowing you to segment messages so that they speak to the needs of specific groups within your customer base.

Artificial Intelligence 117

Artificial Intelligence Customer Experience Net Promoter Score Customer Satisfaction 117

Totango

JULY 1, 2022

This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. In a B2B SaaS context, SaaS customer loyalty is expressed primarily through actions like subscription renewals, upsell purchases, referrals and product engagement.

Customer Loyalty 107

Customer Loyalty Business Growth B2B Net Promoter Score 107

Totango

JUNE 28, 2021

Creating opportunities for premium upsells. This creates the opportunity to deliver an appealing upsell offer inviting users to try your premium product. You can automate tasks that promote onboarding and adoption, increasing user engagement and setting the stage for an upsell offer. Freemium Strategy vs. Free Trial Strategy.

Technology 89

Technology Technology Sales Customer Experience 89

Totango

APRIL 5, 2022

For example, Totango’s SuccessPlay feature allows you to create automated workflows to follow up on NPS surveys, such as sending an upsell offer or referral invitation to customers who respond with a 9 or 10. Leverage satisfied customer responses for upselling conversions and referrals. Why Do You Need NPS Software?

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

Totango

NOVEMBER 10, 2021

Expansions & Upsells. As a result, expansions and upsells have become a key incentive in CS compensation plans. As a result, expansions and upsells have become a key incentive in CS compensation plans. How Totango Can Help. Ready to get started? Sign up for Totango for free today!

Net Promoter Score 74

Net Promoter Score NPS Sports Actionable Insights 74

ClientSuccess

DECEMBER 19, 2022

In this blog, we’ll be exploring the five playbooks every CSM team should have in order to ensure success and consistency across the team. Upselling & Cross-Selling Playbook: CSMs are responsible for ensuring that customer relationships remain strong and can be leveraged for additional sales opportunities.

Education 72

Education Customer Relationship Sales Customer Service 72

TeamSupport

DECEMBER 7, 2020

On the other hand, when 70% or more of revenue comes from existing customers 1 , you must pay close attention to indicators that a customer might be increasing seats or adding user groups to ensure you don’t miss a valuable upsell opportunity. Upselling Other Products or Add-Ons. The system will just let them know.

B2B 98

B2B Sales 98

Totango

DECEMBER 20, 2023

All the while galvanizing internal collaboration across accounts and facilitating upsell/cross-sell opportunity and execution to grow our book of business. The post Totango recognized as CS leader in G2 Winter 2024 reports appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Comm100

NOVEMBER 15, 2022

For more information on why digital-first customer service strategies are growing, check out this blog.). As well as growing customer base, partnering with digital communication platforms also helps to increase upsell and overall deal size as sales can offer popular digital channels alongside the hero product. Increase deal size.

Omnichannel 80

Omnichannel Social Media Customer Retention Customer Service 80

Totango

SEPTEMBER 15, 2022

Identifying opportunities for upsells and referrals. Upsell deals : How many upsell offers did you close over a period? Green indicates that the account is doing well, suggesting the customer is a good candidate for an upsell or referral offer. Visualizing your ideal customer profile in terms of quantifiable metrics.

Net Promoter Score 92

Net Promoter Score NPS Customer Acquisition Customer Satisfaction 92

Totango

AUGUST 25, 2022

It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Extend upsell offers or referral incentives to customers with high satisfaction ratings. For example, you can: Extend premium upgrade offers to freemium customers. Evolve Your Service.

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Upsells and cross-sells — Do you have upsells to offer your customers? Consider Model Two if they’re mostly operating on usage-based pricing.

Sales 71

Sales Customer Relationship Customer Retention 71

Intercom, Inc.

OCTOBER 22, 2019

For more complex or detailed best practices create a doc, blog post or webinar and link to that from your message. Channel: New feature tour; upsell message. Upsell message. “Triggering an upsell message within your product? – When done right, upselling is not dissimilar to customer success.

Start-ups 200

Start-ups Customer Retention Touchpoint Education 200

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. It also provides an opportunity for upselling and cross-selling products or services. The advantages of live chat 1.

AI 90

AI Customer Service Sales Customer Satisfaction 90

Totango

JANUARY 10, 2024

By delivering against expectations defined early on, the sales and CS teams can partner to drive upsells and cross-sells. The post 3 ways to use a ‘listen-and-learn’ approach to drive alignment and growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Sports 93

Sports Customer Satisfaction Sales Healthcare 93

Totango

DECEMBER 29, 2021

This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. In this blog, we’ll look at the keys to building a customer-centric roadmap. This promotes higher customer satisfaction, leading to more retention and upsell revenue for your business.

Customer Satisfaction 97

Customer Satisfaction Technology Technology 97

Intercom, Inc.

JULY 31, 2019

Just like how you can use chatbots to answer support questions, you can use chatbots to start conversations with website visitors, qualify leads, and even upsell customers. Nurture and upsell users. Trigger nurture and upsell messages via chatbots. The chatbot on our website. Chatbot marketing examples in the wild.

Sales 177

Sales Start-ups Engineering Technology 177

Totango

AUGUST 9, 2022

Sales : Sales teams can use customer segmentation to group prospects and customers based on propensity to buy, potential transaction value and upsell opportunities. Success teams can also use segmentation to promote subscription renewal, spot upsell opportunities and analyze trends in customer product usage to better understand behavior.

B2B 99

B2B Customer Journey Map Social Media Net Promoter Score 99

Totango

AUGUST 16, 2022

Identifying customers in the market for upsell offers and referral invitations. Highly active customers and satisfied users may be open to renewing and purchasing upgrades or additional upsell products. Encouraging more significant product usage. Tracking and improving customer satisfaction before subscription renewal deadlines.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

Totango

MAY 6, 2022

You should consider pursuing value-adding engagements, such as offering upsells or inviting referrals. Tracking customer health scores in this way yields several benefits: Highlighting opportunities to increase revenue by reaching out to satisfied customers with upselling and referral offers. Helping you predict expansion.

Invoicing 116

Invoicing Customer Journey Map Customer Satisfaction Customer Relationship 116

Totango

SEPTEMBER 1, 2022

In general, QBR meetings help ensure that SaaS clients receive the value they’re paying for from their software provider, promoting higher subscription renewal, upsell, and referral rates. Overall, the benefits of SaaS QBRs boil down to higher subscription renewal rates and more revenue from upsells and referrals.

Customer Journey Map 97

Customer Journey Map Artificial Intelligence Net Promoter Score AI 97

Totango

MAY 17, 2021

Tracking this alerts you to churn risks as well as upsell opportunities, empowering you to take appropriate action. A highly engaged customer may be in the market for an upsell offer. By helping decrease churn and increase upsells, product engagement tracking promotes higher revenue. How Do You Measure Product Engagement?

Sales 62

Sales Customer Retention Technology Technology 62

Totango

DECEMBER 13, 2022

Do your research on pay ranges and gather the hard data on your team’s performance regarding CS-identified opportunities, upsells, churn mitigation, and CSAT ratings. Blog data from the 2022 Customer Success Industry & Salary Report , and US employment data from Statista. The post Why is CS hiring so hard?

Start-ups 91

Start-ups Sales 91

Totango

SEPTEMBER 20, 2022

Offering customized upsells geared toward customer needs and product usage patterns. Higher retention creates more opportunities for upsells and referrals, increasing revenue. Likewise, better customer outcomes promote more sales from customer renewals, upsells, and referrals. The post What is Customer Enablement?

B2B 82

B2B Net Promoter Score Education Social Media 82

SurveySensum

JULY 21, 2023

That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. Leverage Promoters to Upsell and Cross-Sell According to McKinsey & Company’s How we help Clients , cross-selling can increase sales by 20% and profits by 30%. Create targeted marketing campaigns emphasizing benefits.

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

Totango

NOVEMBER 27, 2023

When customers achieve their goals, businesses will see more subscription renewals and expansion revenue from upsell and cross-sell opportunities. The post Trends shaping The Forrester Wave™: Customer Success Platforms report appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

B2B 91

B2B ML CRM Customer Relationship Management 91

Totango

APRIL 16, 2021

This lays the groundwork for subscription renewals and upsell opportunities. Or you can email a segment of your list by name to extend an upsell offer based on purchase and usage history data. Usage data may also highlight an upsell opportunity. Why Use Personalized Customer Engagement? Personalizing Product Usage Data.

NPS 69

NPS Start-ups Technology Technology 69

TeamSupport

MARCH 3, 2021

In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers… and for your bottom line. The first way to do so is to ensure product adoption and use. Learn more at TeamSuccess.com.

B2B 98

B2B Customer Retention Customer Relationship Customer Feedback 98

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Blog content consumption. Upsell purchases. Blog actively to promote engagement. Social media posts. FAQ searches.

Net Promoter Score 105

Net Promoter Score Social Media Customer Journey Map Customer Relationship 105

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. The blog talks about common missteps, such as relying on old strategies and not focusing much on investing in identifying new customer segments. How is a Proactive Approach the Best way to Drive Customer Retention?

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

This blog shows how technology can render services to improve the customer experience with a solution-driven approach. The blog talks about common missteps, such as relying on old strategies and not focusing much on investing in identifying new customer segments. How is a Proactive Approach the Best way to Drive Customer Retention?

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

ClientSuccess

FEBRUARY 22, 2023

The success of customer success is typically measured by metrics such as customer retention rate, upsell/cross-sell revenue, and customer satisfaction scores. This can involve training and education on effectively using the product or service, suggesting best practices, and providing guidance on optimizing the customer’s experience.

Customer Satisfaction 70

Customer Satisfaction Education Customer Retention Customer Relationship 70

Zendesk

NOVEMBER 1, 2021

The CS team provides onboarding resources—such as videos, knowledge base articles, and blogs—so their customers can make the most of the CRM. CS teams can even identify cross-selling and upselling opportunities as their clients’ needs evolve.

Customer Experience 98

Customer Experience Net Promoter Score Touchpoint CRM 98

Totango

APRIL 4, 2024

I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. The post Customer Success + Sales = Revenue Retention: Insights from Totango Leaders appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Sales 89

Sales Start-ups Gaming Customer Satisfaction 89

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. Trials of upsell products. Promoting product usage increases the value clients derive from your product, increasing the likelihood of renewals, upsells, and referrals. Renewal of subscriptions.

Customer Journey Map 76

Customer Journey Map Net Promoter Score B2B Social Media 76