Lumoa

NOVEMBER 3, 2022

This lets you make note of specific feedback, track who is taking actions on it, and get alerted if important feedback comes in. and we can migrate your old account to a new one.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

SurveySensum

DECEMBER 5, 2023

This is where the website design feedback survey comes in. By gathering customer feedback on website design, you will not only improve your website design but enhance user experience and keep them engaged. All of this is simplified with a website feedback tool ! What is a Website Design Feedback Survey?

Customer Feedback 52

Customer Feedback CX Customer Experience 52

SurveySensum

NOVEMBER 16, 2023

Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth. And with a strong website feedback tool , you can engage with users, even when they’re not visible. Now comes the question – how to get customer feedback on the website?

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. As a result of these drawbacks, users look for other alternatives. Here’s how.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Discover our award-winning Customer Experience (C X) blog: [link]. In this PeopleMetrics LIVE! Watch on YouTube. ? ? ?. TRANSCRIPT: COMING SOON. ? ? ?.

CEM 118

CEM VOC Customer Feedback Voice of the Customer 118

SurveySensum

NOVEMBER 21, 2023

Do you know how to identify and resolve user experience issues on your website? With website feedback forms. These forms seamlessly integrate into your website to gather information, opinions, and comments from users regarding their experiences with the website. However, there are different types of website feedback forms.

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

NOVEMBER 20, 2023

You run a clothing business and you noticed that your users are visiting your website but not purchasing anything. Also, 94% of negative website feedback received was about design-related. Now, by collecting website feedback, you’ve learned a lot about what your users think about your products. That’s shocking!

Touchpoint 52

Touchpoint Customer Feedback Customer Experience 52

Zonka Feedback

OCTOBER 1, 2022

With the constantly evolving needs of the users, product developers have to keep their products improving and updating to make the users’ lives easier. You also need to focus on the essential aspects and ensure that your product provides a seamless experience to the users at every touchpoint. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

JANUARY 5, 2024

A fitness app team was analyzing its user interactions. As a result, users started accessing tailored workout plans and nutrition guidance seamlessly. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Let’s dive in!

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Totango

JULY 11, 2023

We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. ” — Juan G.,

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What is a Website Feedback Tool?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. And that’s what we’re going to explore in this blog.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

FEBRUARY 6, 2024

A cancellation survey is a set of questions sent to users to determine why your customers are leaving. The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. It usually starts with a simple question: “Why are you leaving?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Address negative customer feedback promptly and professionally.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Totango

NOVEMBER 15, 2023

With robust integrations , pre-built customer success programs , and best practices integrated into the software, Totango empowers enterprise businesses and cross-functional teams to accelerate customer outcomes and provide quick time-to-value, as evidenced by the glowing feedback from TrustRadius reviewers.

Outlook 112

Outlook Customer Satisfaction Customer Feedback Gaming 112

Totango

FEBRUARY 11, 2022

Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. Collect Customer Feedback from Your Community. Integrate Customer Feedback into Your Business Development Process. Inform Customers How You Use Their Feedback. What is B2B Customer Experience?

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. That’s why, users have started seeking alternatives. Usability and User Interface: Usability and user-friendly interfaces matter because they affect how easy a tool is to use.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

APRIL 1, 2024

Whether it is the product features, customer service, or the user interface, uniformity breeds familiarity, which in turn builds trust. Feedback Systems : Establish mechanisms to collect and act on customer feedback promptly. Accepting and implementing customer feedback can enhance brand loyalty in 77% of customers.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

SurveySensum

OCTOBER 20, 2023

To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? How do they meet the diverse needs of a global user base? But how will you ask these questions from your users? By leveraging the product feedback platform. What is a Product Feedback Loop?

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. What is Mixpanel?

Finance 91

Finance Customer Retention Sales Technology 91

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

52

52

Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

52

52

SurveySensum

JANUARY 24, 2024

Initially, Alice was excited about these feature requests from the product feedback surveys. A feature request is a suggestion made by a user to add a new feature or enhance an existing feature in a product, application, or service. How relevant is this to our end users?

Sales 52

Sales Customer Feedback Start-ups CX 52

SurveySensum

NOVEMBER 22, 2023

Do you know that 88% of online customers don’t return to a website after a poor user experience? Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

SEPTEMBER 18, 2023

These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product. They also provide you with valuable insights to enhance the overall user experience, leading to higher customer satisfaction and retention rates. Why Should You Opt for In-App Surveys?

Start-ups 52

Start-ups Gaming Customer Feedback NPS 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. This helps the user get a detailed report on the issues that can emerge. Why is that? Sounds too good to be true? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

PeopleMetrics

APRIL 15, 2021

Voice of Customer (VoC) programs use two types of surveys to gather customer feedback: relationship surveys and transactional surveys. Discover our award-winning Customer Experience (CX) blog: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. The best VoC programs use both.

Net Promoter Score 118

Net Promoter Score Customer Survey VOC Customer Feedback 118

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Real-Time Feedback: Traditional survey methods often result in delayed feedback. Enter mobile survey tools.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Totango

NOVEMBER 14, 2023

As a user, you receive all the necessary tools and resources to enhance your customer community strategy, including welcoming new members, assigning community managers to specific campaigns, re-engaging inactive members, and celebrating community wins with customers.

Customer Relationship 94

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 94

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

PeopleMetrics

FEBRUARY 25, 2021

Discover our award-winning Customer Experience (CX) blog: [link]. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link].

CXM 108

CXM CEM Customer Experience Management Customer Feedback 108