Intercom

DECEMBER 19, 2023

The potential for generative AI to revolutionize customer service was obvious from the moment we first had a conversation with ChatGPT, and our AI and Product teams sprung into action. We can’t wait for what 2024 has to offer – we have some big plans in store, and believe us when we say it’s going to be a lot of fun. and brains ?:

AI 96

AI Engineering Sports Customer Service 96

VOZIQ

NOVEMBER 20, 2023

Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. November is here, and it’s time for charting the course of goal setting and strategic planning for 2024.

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. This blog will help you on your way, providing the top automated customer service examples that can be used across industries. What is customer service automation?

Customer Service 71

Customer Service Artificial Intelligence Machine Learning AI 71

Totango

NOVEMBER 27, 2023

It’s important to spend time analyzing your data to understand why your customers are making certain choices and determine what elements of the health score are most important to retaining and growing your customer base. “Customer success is driving value to customers. However, a customer’s health score is constantly shifting.

Touchpoint 103

Touchpoint AI Gaming Innovation 103

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. However, in artificial intelligence (AI), the feeling is anything but cautious. Every conversation we have contains a deep undercurrent of emotional data that we, as humans, interpret and respond to unconsciously. Ah, 2022, a new year. Not so fast.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Intelligent live chat communication Live chat is more than just a convenient and fast communication channel for customers; it’s a goldmine for personalization.

Sentiment Analysis 69

Sentiment Analysis Omnichannel AI Customer Service 69

CX Accelerator

SEPTEMBER 16, 2022

These situations are ripe for problems, so use caution and know what work lies ahead. Both are CX work, but knowing which work you’ll be doing will help set your expectations and guide your interview conversations. If we are being honest, that’s as committed as it gets for many executive and operational leaders.

CX 208

CX Start-ups Finance Engineering 208

Intercom, Inc.

DECEMBER 28, 2022

But studies have shown that the majority of what is understood from a conversation isn’t in the words we use, but rather in non-verbal cues like body language, gestures, and tone of voice. When used right, they add richness to conversations, help emphasize an emotion, and build rapport with customers. And breathe!

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Fonolo

OCTOBER 5, 2023

With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary. With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary. Join us Oct. Save your seat!

Artificial Intelligence 57

Artificial Intelligence Machine Learning Contact Center AI 57

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. Rather than sticking to a fixed script, it can change on the spot depending on what the customer is saying or doing.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. What is Hyper-Personalization in a Contact Center? Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly. Customers want to feel seen.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Intercom, Inc.

JANUARY 3, 2020

More and more companies are reaching the tipping point where their human teams can’t keep up with their growing volume of support conversations. There’s a lot riding on what our bots say – and how they say it. Which of those conversations are the most predictable (i.e. But there’s some tension at play. It’s too vague.

Start-ups 222

Start-ups Customer Relationship 222

Execs In The Know

SEPTEMBER 29, 2023

.’ During an enlightening luncheon hosted by Interactions, some of the brightest minds in business convened to delve deep into the world of conversational AI. So, what sets it apart, and how can it be leveraged to enhance customer interactions? Conversational AI tools offer numerous advantages to a company, staff, and customers.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Comm100

DECEMBER 18, 2023

But with so much conversation around it, how many people really understand how Generative AI works? This blog post delves into this question, offering a straightforward explanation of Generative AI and how it really works. What is Generative AI? We’ll also explore the exciting opportunities it presents, as well as the risks.

AI 52

AI Artificial Intelligence Gaming Technology 52

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. In this blog post, we’ll delve into AI’s remarkable impact on contact centres and offer a glossary of essential AI terms used in the industry today. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Intercom, Inc.

MARCH 20, 2019

If you’ve been reading this blog for the past few years, you’ll likely have heard a common refrain – the way people buy software is changing. The rise of smartphones, messaging, artificial intelligence (AI), and other groundbreaking technologies has led to a new set of expectations for buyers.

Artificial Intelligence 116

Artificial Intelligence Gaming Sales AI 116

Logicalware

AUGUST 16, 2022

So in this blog, we share some of our top tips for getting started and setting up your chatbot project for success. . What should you look for when choosing a chatbot solution? . But with an analytics engine, you can offer much more intelligent customer service. Second, you’ll need a solution that is GDPR compliant.

Engineering 98

Engineering Start-ups Sales NPS 98

Comm100

AUGUST 8, 2022

If you feel like you need to catch up on what chatbots are and how they work, you’ve come to the right place. In this article, we’ll answer your questions like “what is a chatbot?” What is a chatbot? Chatbots are software that can hold online conversations through a chat interface.

Customer Service 77

Customer Service Machine Learning AI Social Media 77

Execs In The Know

OCTOBER 9, 2023

But what does that look like? While you can train AI to respond intelligently, a recording or pre-written answer will never feel like a personal touch from a human, and customers can tell the difference. AI can draw on the information provided over the unified conversation to deliver quick-response answers directly to a customer.

AI 52

AI Customer Service CX Technology 52

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., In the United States, a Pew Research Center study revealed that only 24% of Americans expressed trust in the government to do what is right “just about always” or “most of the time” – a stark decline from the past decades.

Government 75

Government Social Media Artificial Intelligence Legal 75

Comm100

JANUARY 17, 2024

This transformation is rooted deeply in the integration of advanced automation and artificial intelligence. And what are the first steps for those at the beginning of this journey, and what advanced strategies can those who have already adopted automation employ to scale new heights? Why should businesses lean into automation?

AI 74

AI Customer Service Technology Technology 74

Execs In The Know

FEBRUARY 26, 2023

The question becomes, how do brands prepare for the future of business conversations, to ensure they stay ahead of the curve and stand out from the competition? Kustomer went out and surveyed over 3,000 global consumers to understand what changes are occurring in the customer experience landscape. By 2025 it is predicted that 376.4

Customer Relationship 52

Customer Relationship CRM Customer Service CX 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. In many companies, even though customer experience is regularly measured, data transformation becomes challenging for many reasons.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Fonolo

JANUARY 12, 2021

This blog will give you a brief overview of all the virtual hold competitors. We’re pleased to see they also now offer conversation scheduling. They also have an ‘intelligent queue’ feature, where you can prioritize callers. Virtual Hold is the name of VHT’s original virtual queuing software.

Contact Center 137

Contact Center Technology Technology 137

Beyond Philosophy

JULY 18, 2020

Specifically, one would be wise to understand what AI is, how it works, and what problems it can solve for your business. He believes that the future of Customer Experience management and the way to foster customer-driven growth is AI, and here’s why: AI is machine intelligence driven by algorithms. Recommended Actions.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Comm100

OCTOBER 19, 2022

In this article, we’ll look briefly at what a chatbot is, how it works, and the 10 chatbot features that make it more helpful to your customers. What Is a Chatbot? A chatbot is a software program that allows human users to have a conversation with a computer through an instant messaging system. How Do Chatbots Work?

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86

Intercom, Inc.

JUNE 22, 2018

Or, in Ruby: Using this method to find similar posts on this blog to “How the support team improves the product,” you’ll get the following top 10: How to launch with a validated idea. Or, in Ruby: If @words equaled: ['hello', 'inside', 'intercom', 'readers', 'blog', 'post']. You’re teaching them how to think!

Machine Learning 223

Machine Learning Start-ups Customer Feedback 223

SixteenVentures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. Ask ChatGPT to write an email for you, generate a blog post on a topic, or summarize a research paper and it will. Let’s dig in. ChatGPT which is GPT3.5).

AI 60

AI Engineering Artificial Intelligence Innovation 60

Doing CX Right

SEPTEMBER 19, 2020

We dive deep into using emotional intelligence to have great experiences. It isn’t what you expected. Clearly you are unhappy—or, really, irate—so, what do you do? Know what you want. Define what you want and the questions you have in advance while staying open to possibilities. Who owns customer service?

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

Execs In The Know

APRIL 28, 2022

Attended automation— artificial intelligence and machine learning used to support live agents, not replace them —delivers ongoing training, real-time workflow guidance and policy enforcement, and noteworthy improvements to KPIs across the board. What Is Attended Automation? What Can Attended Automation Do for My Contact Center?

Contact Center 98

Contact Center Machine Learning Artificial Intelligence Customer Satisfaction 98

Execs In The Know

AUGUST 26, 2021

What is Omnichannel? In setting up the conversation about omnichannel, it’s important to level-set on exactly what omnichannel is. Omnichannel Metrics — What Matters Most. Although the conversations started with KPIs, talk quickly swung toward challenges, something everyone in the session could relate to.

Omnichannel 98

Omnichannel CXM Net Promoter Score Artificial Intelligence 98

Execs In The Know

MARCH 20, 2023

They’re feeling a disconnect between what they need and what businesses are providing them. We’ll break down who they are, how consumer expectations are driving the trend, and what these highly trained super-agents can do to level up your CX. What — or rather, who — are universal CX agents?

Contact Center 52

Contact Center CX Omnichannel Customer Relationship Management 52

Aquire

SEPTEMBER 24, 2021

And if customer experience (CX) is the new competitive battle zone then artificial intelligence (AI) is your most powerful weapon. If you’re wondering what exactly CX-centered AI is and how it can benefit your business, this is the post for you. That’s where artificial intelligence comes in. The Rise in Chatbots.

AI 59

AI Artificial Intelligence Customer Experience Machine Learning 59

Totango

SEPTEMBER 1, 2022

The traditional fixed quarterly review is being replaced by real-time performance monitoring and artificial intelligence data analysis, enabling you to stay engaged with clients between scheduled reviews. First, we’ll examine what a SaaS QBR is and why they’ve become so important. What Is a QBR in SaaS? What Is a QBR in SaaS?

Customer Journey Map 97

Customer Journey Map Artificial Intelligence Net Promoter Score AI 97

Logicalware

AUGUST 9, 2023

And it’s no wonder, considering that clever AI deployment can help organisations power intelligent customer experiences, automation and optimisation, revolutionising their ability to deliver timely and relevant customer experiences. But don’t worry, we’re here to help!

Innovation 52

Innovation AI Customer Experience Case Management 52

Execs In The Know

OCTOBER 11, 2022

What did you do to learn more about it? Were you able to find what you were looking for, and was it fast and easy? With advancements in artificial intelligence (AI) and machine learning (ML) technology, there is a better way to drive conversational and contextual self-service , and fix your Digital Front Door.

CX 52

CX Artificial Intelligence ML Machine Learning 52

Callminer

NOVEMBER 6, 2018

If you see a business contact for the first time in months and they appear not to be interested in what you have to say, your desire to meet them again is likely to be low. So, how confident are you that every interaction that takes place while you read this blog will make customers want to stay loyal?

Contact Center 186

Contact Center Invoicing Customer Experience Technology 186