Comm100

FEBRUARY 2, 2022

In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . This indicates that organizations are reducing overall workload as they recognize the need to improve agent well-being. But where to begin?

Customer Service 52

Customer Service Omnichannel Social Media CRM 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Fortunately, customer insight platforms like Lumoa assist in making the customer data-gathering and analysis process a whole lot easier. Or, more terrifyingly, when it’s plummeting into negative territory? Does it spell doom for your business? Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Logicalware

AUGUST 19, 2021

And if you need a refresher on what agent experience is, check out our blog series here.). McKinsey’s research found agents are most happy when they believe in their company’s mission, feel a strong sense of belonging, are given clear opportunities for progression, and a manageable workload. Contact centre agents use an average of 8.2

Sentiment Analysis 78

Sentiment Analysis Engineering Technology Technology 78

CSAT.AI

JULY 24, 2019

Their workload falls to the agents who are present overwhelming them. Coming up on the blog: How contact center workers are abused. Editor’s note: This blog was originally posted on September 12, 2018 but has been updated to reflect new data. This makes for a stressful day at the office.

Contact Center 59

Contact Center Sentiment Analysis AI Sales 59

SurveySensum

NOVEMBER 8, 2023

In this blog, we are going to explore the hot topic of CX automation from A to Z. Humans can utilize automation to reduce their workload, enhance efficiency, or augment their capabilities. By adopting CX automation, businesses can enhance employee satisfaction, foster customer loyalty, reduce expenses, and drive revenue growth.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Intercom, Inc.

FEBRUARY 25, 2021

The blog post that I wrote last week was all about automation and how, right now, it’s not about automating people, it’s about automating processes. There’s a bit of research and analysis that goes into developing those personas, but they sort of cluster into those light groupings of customers.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

SugarCRM

DECEMBER 1, 2022

AI-powered automation is changing CX teams’ workloads with machines doing more repetitive, labor-intensive tasks, allowing teams to work on more complex, higher-value, and revenue-generating tasks. This blog post is based on an article initially published on Intelligent CIO. Foster Emotional Intelligence.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Sentiment Analysis 26

ProProfs

MAY 3, 2023

Once you make a quiz, you can share it with your target audience via email, embed it on your website or blog, and share it on social media. Fairly simple Different question types supported Test replication Question analysis 4. Analyzing quiz results also becomes easy with the platform. Why We Picked Learnosity?

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

Once you make a quiz, you can share it with your target audience via email, embed it on your website or blog, and share it on social media. Fairly simple Different question types supported Test replication Question analysis 4. Analyzing quiz results also becomes easy with the platform. Why We Picked Learnosity?

Education 52

Education Start-ups Social Media Technology 52

Hodusoft

DECEMBER 30, 2022

In this blog, we’ll explore some of the benefits of an enterprise phone system for your business and why you should consider adopting one. Based on predefined KPIs(Key Performance Indicators), businesses can automate data analysis through these systems for evaluating employee performance. What is an enterprise phone system?

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

Comm100

MARCH 27, 2023

A well-trained chatbot can handle more than 80% of a school’s incoming chats without human intervention , meaning that they’re ideal for high volume teams, handling the workload of many agents during peak periods. LivePerson reporting tools include sentiment analysis and dashboards for analysis of historic and real-time data.

Education 64

Education AI Sentiment Analysis Artificial Intelligence 64

Uniphore

DECEMBER 14, 2021

In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. The investment supports the development of new capabilities in AI, conversational automation, and real-time call and sentiment analysis.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264