Help Scout

AUGUST 15, 2018

To build an inclusive company culture, however, we need to understand how people from all backgrounds feel about their workplace, so we have to ask the questions. Meaningful diversity work is more than just representation and numbers. Checking boxes can never fully capture the complexity of our identities.

Legal 40

Legal Engineering 40

ProProfs

OCTOBER 4, 2022

Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. Compliance makes it riskier to do the wrong thing, says Riaan Bekker, Force Solutions Manager, thryve – a risk management solutions provider. . You may ask. . million in the first half of 2022. . It’s simple. .

Compliance 52

Compliance Finance Government Agriculture 52

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. But it’s not just for the employees – these employee feedback tools give managers and HRs real-time data to make smart decisions and improve the workplace vibe. In fact, companies with engaged employees outperform those without by 202%.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Execs In The Know

MAY 22, 2023

It should also be characterized by its human touch, enabling employees to bring more of their whole selves into the workplace. The customer experience (CX) industry is a competitive and ever-evolving space, and many organizations struggle to stay ahead of the curve. What does a positive agent-focused employee experience look like?

CX 64

CX Technology Technology Construction 64

Doing CX Right

JULY 24, 2019

Many customer experience (CX) experts say yes. They depend on NPS as a sole metric to determine customers’ perceptions and feelings about their brand. However, others debate the validity and usefulness of Net Promoter Score, saying that “the science behind NPS is bad, and it’s been oversold.”. SHOULD NPS SCORES BE TIED TO EMPLOYEE BONUSES?

NPS 40

NPS Net Promoter Score CX Close the Loop 40

Help Scout

OCTOBER 30, 2018

At a time when competition for excellent tech talent is stiff, everyone wants to know the secret sauce: How do you consistently hire skilled people who add value and remain mindful about building balanced, diverse companies — all while growing revenue? Center your recruiting strategy on diversity/inclusion best practices.

Engineering 40

Engineering Start-ups Close the Loop Gaming 40

Qualtrics

APRIL 8, 2019

4/10, 6:30-8 PM , Diversity & Inclusion Networking Exchange. Engage with employers who value diversity in the workplace. We recommend discovering more about #QualtricsLife stories on our #QualtricsLife blog. Stop by The Career Center to Rock Your Resume with an employer! Registration strongly encouraged.

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Qualtrics

SEPTEMBER 5, 2019

You can still check out her original “Why Qualtrics” story here on the #QualtricsLife blog. My Qualtrics experience has definitely evolved from workplace to community over the years. One big element has been with Women’s Leadership Development and the founding of QGroups, our umbrella diversity and inclusion initiative.

Engineering 22

Engineering 22

Intercom, Inc.

AUGUST 11, 2020

The Black Lives Matter movement has sparked a much-needed dialogue about diversity and inclusion in the workplace. So we took a deeper look into the history of those terms and found a way forward to eliminate their use at Intercom in hopes to create an inclusive and welcoming environment for all.

Engineering 289

Engineering Start-ups Education 289

CX Accelerator

JULY 1, 2019

Inclusive Design Redesigning the customer experience will require implementing inclusive design strategies. Inclusive Design Redesigning the customer experience will require implementing inclusive design strategies. In the blog post, The No. In the blog post, The No. We created our own solutions.

Customer Experience 140

Customer Experience Customer Journey Map CX Education 140

Zendesk

MAY 26, 2021

In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. The goal of customer service is to foster better customer relationships.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

ProProfs

JUNE 21, 2020

In this blog post, we’ll be focussing on the State of New York. Like in other states, the objective of mandatory sexual harassment training New York is to: help build a workplace free of discrimination & conflicts. Sexual harassment is a serious issue in many U.S. Let’s now dive in to see what it is all about.

Compliance 91

Compliance Legal Education Government 91

Hodusoft

FEBRUARY 8, 2024

This blog post explores how a sophisticated communication system such as HoduCC contact center software can coordinate and unify communication across multiple devices and channels and ensure the success of MSPs. But now, larger and well-established businesses are using the specialized services of MSPs. And that’s not all.

Contact Center 52

Contact Center Social Media Innovation Government 52

Comm100

MAY 1, 2018

Luckily, all the online finger-pointing doesn’t have to spill over into the workplace. Proactively navigating generational differences in the workplace will help you better understand, communicate with, and lead a multigenerational workforce. In the news and on social media, it seems like there’s a war raging between the generations.

Start-ups 41

Start-ups Social Media Education Technology 41