Fonolo

SEPTEMBER 11, 2018

This is a) partly because terminology around AI is problematic; b) partly because objective data is sparse; c) partly because the loudest voices have, well, let’s say motivated reasoning ; and d) partly because there are multiple overlapping questions. I fully agree that some of those projects can lead to agent replacement.

AI 52

AI Customer Service Contact Center Artificial Intelligence 52

Callminer

NOVEMBER 25, 2019

These benchmarks are, at first, estimated based on the past performance of similar outbound call center projects. You can use metrics from this category to gain a view into the critical period between initiation of contact and being addressed by an agent.” Try tracking staffing requirements as well.

Sales 182

Sales Contact Center Customer Service Start-ups 182

Intercom, Inc.

JUNE 21, 2018

I built the supply side of their marketplace and took them through their B and C rounds of funding. Max: We had to pick the right categories. It was really about testing our ideal customer profile religiously, figuring out what category would pick up the fastest, and who the early adopters were. Which bets you would make again?

Sales 183

Sales Start-ups Finance Education 183

C3Centricity

OCTOBER 29, 2017

If you react to business questions by immediately running a market research project, then please read on. C = Category. Whenever you want to develop insight, the first task is to decide on the category you want to study. First thing you need to segment all category users and then choose the most attractive one.

Actionable Insights 48

Actionable Insights Start-ups Retail 48

Callminer

APRIL 23, 2019

There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions. The primary reason this number may not be included is that both the account number and the CV2 are required for would-be criminals to use a stolen card.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

SugarCRM

JANUARY 2, 2020

For example, a study on video in the C-suite from Forbes and Google found that 75% of executives watch work-related videos on business-related websites weekly (and 52% watch work-related videos on YouTube weekly). In one short year, it’s projected that 70% of internet content will be video. Smile, You’re On Camera! That’s a wrap!

B2B 24

B2B Social Media Technology Technology 24

C3Centricity

AUGUST 9, 2015

Perhaps it is too wide, such as all category users, or only superficially described just in terms of demographics. C³Centricity’s 4W™ Template , free to download in the members area , will provide a simple way for you to complete a more detailed description of your customer. It is both a rewarding and useful exercise to do.

Social Media 48

Social Media Retail Start-ups Customer Satisfaction 48

Qualtrics

JULY 31, 2020

This new generation of HR professionals understands the key categories of organizational data, how people analytics fits within the overall operational data strategy, and most importantly, the workplace strategies that actively influence the overall performance of their company.

Net Promoter Score 41

Net Promoter Score Voice of the Employee Actionable Insights Social Media 41

Customer Bliss

APRIL 18, 2017

If you’ve ever seen this specific hardhat on a construction project or road crew, that’s MSA: Anne began her career as an engineer, moving to global quality and operations. She did have a good start on aligning the C-Suite, though — had about 15-30 minutes of any given senior leadership meeting.

Manufacturing 47

Manufacturing Engineering B2C B2B 47

Intercom, Inc.

JULY 9, 2020

In a crowded category , it can be tough to make an SEO impact. It’s the idea that a product is instead of being sold tops-down, say you will sell to a CTO or a CFO or whoever on the C-suite, it is bottoms-up as in a developer would bring in an Atlassian product like Jira, and would use that. Is it categories?

Engineering 199

Engineering Start-ups E-commerce B2C 199

C3Centricity

APRIL 11, 2020

Each market research project is designed to gather information in order to answer one or more questions. Insight development involves integrating, analysing and synthesising all the data and information you have about a category or segment user. Insights aren’t always category specific. C³Centricity uses images from Pixabay.com.

Sales 71

Sales Innovation 71

C3Centricity

JULY 20, 2020

The difference between average people and achieving people is their perception of and response to failure” John C. 4 Lack of category understanding: Never assume you are competing in a certain category until you have identified how your customers are choosing and using it. Maxwell, American Clergyman.

Innovation 77

Innovation Start-ups Actionable Insights Retail 77

C3Centricity

MAY 1, 2018

The difference between average people and achieving people is their perception of and response to failure” John C. 4 Lack of category understanding: Never assume you are competing in a certain category until you have identified how your customers are choosing and what they are currently using. Maxwell, American Clergyman.

Innovation 48

Innovation Start-ups Retail Social Media 48