Intercom, Inc.

MARCH 15, 2021

Reflecting on her own career journey, Leandra Fishman, Intercom’s CRO, recalls being told, “You’ll never be successful without a college degree.” The pandemic has disproportionately affected women’s career growth. This last year has had a major – and potentially devastating – effect on women’s careers.

Engineering 209

Engineering 209

Intercom, Inc.

FEBRUARY 16, 2018

The offer email I received from Intercom ended with the line “Join us to do the best job of your career” My first thought was that it’s quite a bold statement, which creates a lot of expectations. So how has “the best job of your career” transpired in the Intercom world? Making an impact as an engineer.

Engineering 177

Engineering Technology Technology Education 177

Intercom, Inc.

JULY 14, 2021

As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time. . At Intercom, we believe that a principal engineer should “set goals autonomously and at the level of scope and ambition usually associated with a team.” Engineering org needs.

Engineering 151

Engineering Start-ups Technology Technology 151

Intercom, Inc.

JULY 13, 2021

The only thing harder than designing a product is designing your career. For instance, the Design Career Index shows that 71% of design orgs don’t have a career progression framework. But if you don’t have a map for your career, then how do you know where you’re going? Start with the problems.

Scorecard 271

Scorecard Start-ups Engineering 271

Intercom, Inc.

NOVEMBER 2, 2021

I’ve led teams of engineers for almost a decade but when I look back at my own management career I regularly thought I was a “good manager”, at times even a great one. As a software engineer, no matter how senior you are, you always seek code reviews before deploying new code to production. . Always ask for advice.

Engineering 291

Engineering Construction Sports 291

Intercom, Inc.

JULY 17, 2021

Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, interests, experiences, and hopes for the future. Meet Serena Fritsch, Product Engineer at our Dublin office. Serena joined us six years ago and has become an integral part of the engineering team.

Engineering 129

Engineering Technology Technology 129

Sprinklr

JULY 30, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Rahul Anishetty, VP, Product Engineering, who shared his thoughts on working at Sprinklr. Endless opportunities.

Artificial Intelligence 98

Artificial Intelligence Engineering Innovation AI 98

Intercom, Inc.

MAY 20, 2019

Picture this: You’re a product designer with a handful of years on your career path. Developing your product design career as an individual contributor. Developing your product design career as an individual contributor. There’s a classic fork in the road for product designers who are looking to grow in their career.

Engineering 223

Engineering Innovation AI 223

Intercom, Inc.

AUGUST 28, 2020

During my experience as an Engineering Manager, I’ve learned a lot of lessons about how to build engaged teams (as well as how not to build them!). I was a stickler for doing things in certain ways and didn’t do enough to bring people along with my thinking, and I burned some trust with some of my engineers in doing so.

Engineering 222

Engineering Start-ups 222

Intercom

SEPTEMBER 12, 2023

As the customer service space finds new and exciting ways to work with AI, the roles, responsibilities, and career paths that make up support teams are being reshaped. At Intercom, we firmly believe that AI will turn customer service into a more fulfilling, impactful, and opportunity-filled career.

AI 59

AI Engineering Start-ups Customer Service 59

Intercom, Inc.

MARCH 16, 2022

“The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work.

Engineering 118

Engineering Technology Technology Education 118

Intercom, Inc.

MAY 4, 2018

And unfortunately, your suspicions are confirmed when they hand you their resignation and explain they’ve been offered “a new and exciting opportunity” that aligns with their career aspirations. Regular, open career conversations can be an effective strategy for this. How to have effective career conversations.

Engineering 223

Engineering Start-ups Compliance 223

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Start-ups Innovation Outlook 214

Customer Think

MAY 22, 2023

Aside from those lucky few fortunate enough to work within the deepest layers of Google, nobody really knows how the search engine behemoth creates its local search and ranking algorithms. Still, some experts dedicate their careers to understanding, following, […]

Engineering 62

Engineering 62

Intercom, Inc.

JUNE 9, 2021

We want to give our employees the best possible start to their Intercom careers. By a large margin, this is the most thorough and best organized onboarding of any company I’ve worked over the span of my career” – Dannel, Sales Engineer. You can never play too many games .

Gaming 253

Gaming Engineering Start-ups Sales 253

Zendesk

MARCH 4, 2024

Reflecting on this tumultuous period, Muir described it as “the most intense 72 hours of my professional career.” We set up new [job descriptions] for everyone outside the engineering team. The team rose to the occasion and worked cross-functionally in a way that I hadn’t seen at any point in my career.”

Engineering 52

Engineering Start-ups Sales Customer Expectations 52

Intercom, Inc.

JULY 28, 2022

Attract and develop talent and invest in supporting resources like onboarding, sales enablement, and sales engineering. I mentioned some of your previous roles in the intro, but I’d love to hear you talk about your career journey up until this point. There are two moments in my career that I remember. Sanj: Absolutely.

Sales 210

Sales Start-ups Engineering Net Promoter Score 210

Sprinklr

JULY 12, 2021

These professionals wake up every day excited to work at Sprinklr for a number of reasons: Career Growth. Working with the world’s most valuable brands and global partners provides employees with an unmatched learning environment that can propel careers and create numerous growth opportunities. . Global Mobility & Flexibility.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Intercom, Inc.

JUNE 10, 2020

I’m nearly 20 years into my career, and I’ve yet to meet a great PM or Designer without strong Product Judgment. But our PMs, Designers, Engineers don’t work in Support. Early on in my Intercom career, I made some bad product and design decisions. It takes deliberate work and dedication to build it. The roles people play.

B2B 291

B2B Engineering Start-ups Transportation 291

Intercom

MARCH 9, 2023

They fail to provide a promising career path to those that join. Support at Intercom isn’t a career stop gap. It can be a stepping stone to other departments or roles for those who want that, but we’ve built a team that nurtures customer service talent – and where a long and successful career can be fostered within support.

Customer Service 59

Customer Service Engineering Start-ups Education 59

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Managers oversee their team members’ work and career development.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

Intercom, Inc.

JANUARY 27, 2022

While the movement has helped spark awareness over the stubborn gender gap in the tech industry, helping to drive more diverse hiring initiatives across all businesses and encouraging women to succeed in STEM fields, women still hold an astonishingly low percentage of tech roles according to recent data – 16% in engineering, 27% in computing.

Engineering 138

Engineering Start-ups Technology Technology 138

Intercom

FEBRUARY 6, 2024

It’s been one of the most fascinating and rewarding journeys of my career to date. This can be done through a combination of very targeted content and “prompt engineering” to optimize how questions are asked via an AI bot. This will maximize the opportunity to a great answer being provided for your customers.

AI 98

AI Customer Service Customer Journey Map Engineering 98

Intercom, Inc.

JUNE 29, 2018

There are plenty of solutions, and one of them is Start, Stop, Continue – a framework to structure a retrospective for a team, career or project. If you think about your career growth by beginning with what you should start doing, you instinctually ask yourself, “What else should I do to get promoted? the foundations of your success)?

Engineering 217

Engineering Construction 217

Intercom, Inc.

OCTOBER 31, 2019

Many engineers who make the transition to a management role face a bit of a conundrum – if I stop doing hands-on work, my team will lose a strong engineer and instead will gain an inexperienced manager. When I joined Intercom, my manager asked me if I wanted to onboard as an engineer or as a manager. When should you write code?

Engineering 167

Engineering 167

Beyond Philosophy

APRIL 20, 2023

So, I quit that job and moved to an engineering-based company with plans to become a sales manager with a sales team. However, I knew next to nothing about engineering, or maybe it was actually nothing. Needless to say, I didn’t make manager at the engineering firm, either.) I read many business books. Click here.

Engineering 78

Engineering Start-ups Sales Gaming 78

Intercom, Inc.

MAY 20, 2021

Our conversation covered a lot of ground, from our distorted understanding of engagement metrics to how and why engineers should seek to design features that enhance human senses rather than exploiting them. Over the course of a 30-year career her work has won her acclaim from across the business world and beyond.

Machine Learning 211

Machine Learning Innovation Engineering Start-ups 211

Intercom, Inc.

JULY 29, 2021

In fact, in some form or another, he’s been working in sales for most of his career. What started as a few gigs selling media, property, and even bicycles turned into a blooming SaaS career that Mark has been mastering for the last decade at Salesforce, Wrike, and now BrowserStack. So I went looking for that. Kieron: Interesting.

Sales 223

Sales Start-ups Engineering Finance 223

Sprinklr

JULY 14, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Chinmay Chaudhary, Senior Director, Engineering, who shared his thoughts on working at Sprinklr.

Artificial Intelligence 98

Artificial Intelligence Engineering Innovation AI 98

SixteenVentures

FEBRUARY 18, 2023

When it comes to AI like ChatGPT, everything starts with understanding Prompt Engineering. Keyword Searches ChatGPT is not a search engine that finds and retrieves existing content that matches your query. But it all starts with Prompt Engineering. I like to remind people that AI will not replace you.

Gaming 60

Gaming Engineering AI Start-ups 60

Customer Think

NOVEMBER 14, 2022

What was once an engineered hardware product is becoming an electrically driven software product; the ubiquitous CAR. If this above statement is becoming a reality – will that affect our careers, businesses, societies, and life as a whole?

Engineering 52

Engineering Technology Technology 52

Customer Think

SEPTEMBER 24, 2021

I’d recently left a 10-year civil engineering career to become a mortgage broker (about which I knew virtually nothing). Many people know I have a sales training background, but few know how I started in training.

Sales 70

Sales Engineering 70

Intercom, Inc.

JUNE 29, 2018

There are plenty of solutions, and one of them is Start, Stop, Continue – a framework to structure a retrospective for a team, career or project. If you think about your career growth by beginning with what you should start doing, you instinctually ask yourself, “What else should I do to get promoted? the foundations of your success)?

Engineering 181

Engineering Construction 181

Customer Service Life

NOVEMBER 10, 2022

With a bit of digging, we discover a larger bug or problem that may need to be addressed by engineering. Before reporting to engineering we get a sense of how many customers are impacted by the issue. This isn’t my favorite question to answer and yes, I’ve had to answer it many times during my contact center career.

Contact Center 130

Contact Center Text Analytics Engineering Social Media 130

Totango

MARCH 1, 2022

What recommendations do you have for women who are interested in starting a career in tech and/or advancing their current careers in this industry? . Do you have any suggestions for encouraging more young girls to explore careers in technology? . What support have you had throughout your career that has helped you to advance?

Education 104

Education Technology Technology Start-ups 104

Intercom, Inc.

DECEMBER 20, 2022

For the past 12 months, we have talked to CEOs, thought leaders, authors, engineers, journalists, and many more, all imparting nuggets of wisdom on everything from customer experience to the dawn of machine learning. It hurt to read it, knowing that we’re in charge and accountable for how the product and engineering team work at Intercom.

Engineering 118

Engineering Start-ups Voice of the Customer Machine Learning 118

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. That was not at all on the curriculum.

Engineering 118

Engineering Government B2C Start-ups 118