Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. The Best Live Chat Providers for Governments .

Government 80

Government CRM Omnichannel Case Management 80

Logicalware

FEBRUARY 11, 2024

The post Building trust through technology: How Sutton Council delivers on their promise of effortless CX appeared first on Puzzel United Kingdom. We’re excited to continue our partnership, ensuring that every interaction is not just efficient but also memorable.

Technology 59

Technology Technology CX Omnichannel 59

Confirmit

DECEMBER 4, 2018

Our program building blocks are: Horizons : Technology platform that underpins our VoC solutions. Accelerators : Templates, processes, and workflows supporting a rapid implementation of the Horizons technology. CRM Integrations and standard action workflows for case management are also available. Governance.

B2B 40

B2B VOC Text Analytics Government 40

Qualtrics

JULY 18, 2019

Use technology. We love what the Qualtrics XM Institute had to say about using technology to close the loop with customers in Operationalizing XM : “…companies should automate and manage a closed-loop process using tools such as ticket management, status updating, and tracking.”. Here are a few ideas.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Execs In The Know

MARCH 22, 2023

Fulton County Government has made a commitment to provide service accurately and efficiently to its customers across multiple touchpoints with minimal deficiencies by eliminating cross-functional disconnects. Lisa Oswald Senior Vice President & Global Head of Customer Service Pg. Is it a lack of investment?

CX 52

CX Contact Center Start-ups Education 52

ClearAction

DECEMBER 31, 2015

Over the past year, I’ve written quite a bit about customer experience management strategy, including a six-part series about keys to success in the future. Shared vision, strategic planning, and governance are rarely discussed in customer experience literature. ” Customer Experience Governance: Do This, Not That.

Customer Experience 63

Customer Experience Sports Government Customer Experience Management 63