case-studies 
Doing CX Right
OCTOBER 8, 2023
You'll learn actionable strategies based on case studies of leading brands. The post Designing Immersive Customer Experiences Based on Leading Brand Case Studies appeared first on Doing CX Right. Joe Wheeler joins Stacy Sherman to discuss how you can design immersive customer experiences in a digital-first world.
ModSquad
MARCH 2, 2023
In this case, the team includes veterans or family members of those in active service: a team that truly understands the community they are moderating. You can learn more about our moderation work with WWP and their Discord community in our recent case study.
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Zendesk
APRIL 25, 2023
Read the full case study by Nucleus Research and learn how to maximize your customer service resources. The post Zendesk ROI case study: Lush appeared first on Zendesk. After implementing Zendesk, Lush improved agent productivity by 17 percent and boosted manager productivity by 30 percent.
ClientSuccess
JANUARY 26, 2022
Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. . In this article, we’ll look at the critical parts of a case study to ensure your team creates the most compelling, valuable stories to help tell – and sell – your company’s value.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries. By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before!
ModSquad
DECEMBER 20, 2022
You can read about it in our VSCO case study. Kyle Hale, VSCO’s Senior Manager of Customer and Community Success put it this way: “This level of quality at the cost we were paying… I’ve worked in support for over 10 years, and I was really impressed that those two things could live in the same space. How did we do it? It’s no secret.
Customer Think
DECEMBER 1, 2021
Earlier this month, Michael Brenner published a great post at the Marketing Insider Group blog describing how to create compelling customer case studies. Michael offered several valuable suggestions including: Make case studies "relatable" to potent.
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Speaker: Wes Bush, Author of "Product-Led Growth"
Wes will also discuss and teach you: Case studies of successful and failed PLG strategies. The important aspects of a great product-led strategy. How to effectively implement PLG strategies into your business. How to adjust your product-led strategy during uncertain times.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)
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