Uniphore
NOVEMBER 17, 2021
When interacting with investors, firms must be transparent in their disclosures, fees and expenses, conflicts of interest and sales practice issues. The sheer volume, complexity and evolving nature of these rules make total compliance a monumental task for humans. The post Keeping Compliance Under Control appeared first on Uniphore.
Callminer
APRIL 23, 2019
PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). Methods for Ensuring PCI Call Recording & Transcription Compliance. Holistic policies and full compliance should be the aim of every organization under the authority of these guidelines.
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Sprinklr
OCTOBER 22, 2021
Because financial services brands operate in a heavily regulated industry, you need to develop a well-defined social media compliance strategy. Financial services companies and their advisors need to think about risk in two broad categories: regulatory compliance and brand compliance. Regulatory compliance.
Lightico
SEPTEMBER 14, 2021
They often use websites, portals or apps to help them to transact, but the recent pandemic has highlighted consumers’ reliance on contact centers to manage complex sales and services, with volumes rising as they seek reassurance and clarity in their transactions. Information and communications technology (ICT) providers.
Intercom, Inc.
MARCH 25, 2021
From healthcare providers to insurers and others, the pandemic is rapidly driving organizational change and prompting businesses to consider future needs by adopting new technologies to replace or assist with historically manual workflows without compromising on care or privacy. Ongoing commitment.
Lightico
AUGUST 3, 2021
Terms & Conditions for Banks: A Compliance & Experience Problem. Over the years, bank contact centers and BPO managers servicing banks have looked for ways to make sure terms and conditions are communicated clearly and effectively to the customer – both to avoid disputes and ensure both legal and regulatory compliance.
Lightico
MARCH 19, 2024
The investigation centers on the use of “discretionary commission arrangements,” a practice where sales personnel received higher commissions for car loans with higher interest rates. This would involve reviewing loan agreements, sales records, and commission structures to assess compliance with regulations.
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