Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. SWPP Annual Conference, Nashville. SQM Customer Experience Conference, Coeur d’Alene, ID. We’ve got you covered.

Customer Service 129

Customer Service Contact Center CX Education 129

Customer Think

DECEMBER 24, 2021

As technology has developed, so have opportunities to start hosting conferences online. While this tech was previously going through a stable yet slow growth in popularity, the COVID-19 pandemic soon came along and forced the world to digitize at a rapid rate.

Technology 122

Technology Technology 122

The DiJulius Group

JUNE 21, 2022

The post The Answer’s Yes / AGT’s Golden Buzzer Winner Presenting at the CSRev Conference appeared first on The DiJulius Group. I can’t believe how many people, in a vast number of companies, use it. It should be. Read Full Article.

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Customer Think

NOVEMBER 3, 2023

Welcome to a pivotal guide crafted for event organizers, professionals, and marketers aiming to revolutionize their conference marketing strategies in 2024. In a market burgeoning with opportunities, it’s staggering that, as per 10times.com, almost 40,000 conferences took place in 2023, just in the US alone.

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The Customer Service Blog

OCTOBER 19, 2022

The Annual Conference of the Chartered Institute of Personnel and Development (CIPD) takes place on 9th and 10th November at Manchester Central conference centre. There is a charge for the conference, but it is free of charge to attend the exhibition. The event is open to both members and non-members of CIPD.

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Callminer

FEBRUARY 28, 2017

The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

Technology 265

Technology Technology 265

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference. Well, look no further: You’ve come to the right place. Where: Washington, DC.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

CX Accelerator

OCTOBER 25, 2018

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019!

CX 140

CX Net Promoter Score NPS Contact Center 140

The DiJulius Group

APRIL 5, 2022

The post The 2022 Customer Service Revolution Conference Lineup Revealed appeared first on The DiJulius Group. This shift produces a culture that permeates into people’s personal lives, at home, and in the community which in turn provides the business with higher sales, morale, and brand loyalty – Making Price Irrelevant!

Customer Service 72

Customer Service Sales Customer Experience 72

Lightico

JULY 8, 2021

Update: Due to the coronavirus outbreak, many of the planned auto finance conferences have been postponed or canceled. Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance. Used Car Week 2021.

Finance 52

Finance Compliance Retail Innovation 52

Callminer

AUGUST 31, 2020

After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success!

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Kerry Bodine

AUGUST 25, 2020

The virtual Service Design Global Conference aims to give you the same experience and access to service design experts as in an in-person event, without needing to leave your desk. The post Embracing Change: The Service Design Global Conference Goes Virtual appeared first on Bodine & Co.

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ClientSuccess

NOVEMBER 20, 2020

Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Chief Customer Officers Conference – [link]. Mark Your Calendars Now! .

Education 52

Education Gaming Start-ups Innovation 52

Lightico

JANUARY 19, 2022

Update: Due to the coronavirus outbreak, many of the planned fintech tradeshows and conferences have been postponed or canceled. This is a compendium of the best trade shows and conferences to keep on top of the Healthcare & Patient Engagement trends. CUNA- Credit Unions. When is the event: March 14 – 18, Orlando, FL.

Healthcare 52

Healthcare Finance Education Innovation 52

The Customer Service Blog

FEBRUARY 28, 2021

The Institute of Customer Service has just announced plans for their rearranged Annual Conference which will now take place in October 2021. The event takes place at the London Park Lane Hilton Hotel, and is the biggest forum for customer service thought leadership and best practice in the UK. The event is open to members and non-members.

Customer Service 52

Customer Service 52

Fonolo

OCTOBER 9, 2018

Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. Conference attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting booth #207.

Customer Service 78

Customer Service Customer Experience Contact Center 78

Customer Service Life

OCTOBER 4, 2018

I’m honored and SO excited to attend and speak at the upcoming ZenDesk Relate Conference this November held at The Fairmont in San Francisco. The post Jenny Dempsey to Speak at ZenDesk Relate Conference appeared first on Customer Service Life. If we can talk the talk, we better be walking the walk.

Customer Service 92

Customer Service Contact Center 92

The DiJulius Group

APRIL 7, 2021

The Customer Service Revolution conference is BACK and in person October 5th & 6th in Cleveland, the customer service capital of the world! The post Are you ready for the most anticipated IN PERSON conference of 2021 appeared first on The DiJulius Group. We are so excited to announce the incredible lineup for the 2021 Customer.

Customer Service 59

Customer Service Customer Experience 59

Neosperience

JUNE 29, 2022

Look again at Dario Melpignano’s speech at the 51st National Conference of Young Entrepreneurs of Confindustria at this link and discover the solutions that Neosperience offers companies for a digital transition to the power of empathy: Our solutions. PaesEuropa – Time for a new globalization.

Artificial Intelligence 52

Artificial Intelligence Technology Technology 52

VOZIQ

FEBRUARY 22, 2022

On February 10, Brandon Savage , Head of Solution Enablement at VOZIQ AI, attended Barnes & Buchanan Security Conference held at The Breakers in Palm Beach, Florida. For more than 20 years, Barnes Buchanan Conference has been a major annual event focused on the home security and alarm industry in the United States.

AI 40

AI ML Customer Retention Machine Learning 40

The DiJulius Group

NOVEMBER 26, 2020

It’s week 5 of The Customer Service Revolution Conference featuring another amazing roster of speakers including Ken Blanchard, Adrienne Bankert, J.R. The post Recapping Week 5 of The Customer Service Revolution Conference appeared first on The DiJulius Group. Heckman, Dave Murray, and John DiJulius. Read Full Article.

Customer Service 52

Customer Service 52

The DiJulius Group

NOVEMBER 19, 2020

It’s week 4 of The Customer Service Revolution Conference featuring another amazing roster of speakers including David Horsager, Tom Bilyeu, Tom Ryan, Dave Murray, and John DiJulius. The post Recapping Week 4 of The Customer Service Revolution Conference appeared first on The DiJulius Group. Read Full Article.

Customer Service 52

Customer Service 52

The DiJulius Group

NOVEMBER 12, 2020

It’s week 3 of The Customer Service Revolution Conference featuring another amazing roster of speakers including Jesse Itzler, Dr. Paul Bizjak, Darren LaCroix, Dave Murray, and John DiJulius. The post Recapping Week 3 of The Customer Service Revolution Conference appeared first on The DiJulius Group. Read Full Article.

Customer Service 52

Customer Service 52

The DiJulius Group

NOVEMBER 5, 2020

It’s week 2 of The Customer Service Revolution Conference featuring notable speakers Seth Godin, Mikki Williams, Chris Larkins, Dave Murray, and John DiJulius. The post Recapping Week 2 of The Customer Service Revolution Conference appeared first on The DiJulius Group. This is an. Read Full Article. Read Full Article.

Customer Service 52

Customer Service 52

The DiJulius Group

OCTOBER 22, 2020

In our 12th year of doing The Customer Service Revolution Conference – and virtually our first – this year’s theme is Reimagine… Revolutionize. The post Recapping Week 1 of The Customer Service Revolution Conference appeared first on The DiJulius Group.

Customer Service 52

Customer Service 52

Lightico

JANUARY 19, 2022

Update: Due to the coronavirus outbreak, many of the planned fintech tradeshows and conferences have been postponed or canceled. This is a compendium of the best trade shows and conferences to keep on top of the CU trends. Be sure to check the organizer’s website for the latest updates, as the situation is constantly evolving. .

Finance 40

Finance Innovation Technology Technology 40

The DiJulius Group

NOVEMBER 18, 2020

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers who presented during week 5 of The Customer Service Revolution Conference, featuring Ken Blanchard, Adrienne Bankert, J.R. Heckman, Dave Murray, and John DiJulius. Read Full Article.

Customer Service 52

Customer Service Customer Experience 52

The DiJulius Group

NOVEMBER 11, 2020

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 4 of The Customer Service Revolution Conference, featuring David Horsager, Tom Bilyeu, Tom Ryan, Dave Murray, and John DiJulius. Stop trying. Read Full Article.

Customer Service 52

Customer Service Customer Experience 52

The DiJulius Group

NOVEMBER 4, 2020

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 3 of The Customer Service Revolution Conference, featuring Jesse Itzler, Dr. Paul Bizjak, Darren LaCroix, Dave Murray, and John DiJulius. Read Full Article.

Customer Service 52

Customer Service Customer Experience 52

The DiJulius Group

OCTOBER 28, 2020

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 2 of The Customer Service Revolution Conference, featuring Seth Godin, Mikki Williams, Chris Larkins, Dave Murray, and John DiJulius. Read Full Article.

Customer Service 52

Customer Service Customer Experience 52

MyCustomer Experience

NOVEMBER 12, 2021

TThe Customer Catalyst Don't miss the world’s first conference on customer-led growth! - For senior and c-level executives hungry for great. 16th Nov 2021. By tobychapmandawe MD.

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The DiJulius Group

OCTOBER 14, 2020

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 1 of The Customer Service Revolution Conference, featuring Guy Kawasaki, Jess Pischel, John DiJulius, Corey McCarthy, and Bronkar Lee. Read Full Article.

Customer Service 52

Customer Service Customer Experience 52

Customer Service Life

JUNE 26, 2017

I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. I’ve attended a few of these conferences and this year’s lineup of keynote speakers was among the best. Chip Bell did a fantastic job of wrapping up the conference and inspiring us to deliver a customer experience that sparkles.

Contact Center 68

Contact Center Artificial Intelligence Entertainment Customer Service 68

Fonolo

SEPTEMBER 6, 2017

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference.

Contact Center 67

Contact Center NPS Customer Satisfaction Customer Feedback 67

Fonolo

MAY 1, 2018

Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Produced by ICMI, a trusted advisor in the industry, the Contact Center Expo & Conference educates and motivates professionals looking to further their knowledge in an industry undergoing constant change.

Contact Center 62

Contact Center Education Start-ups Customer Feedback 62

Adrian Swinscoe

MARCH 23, 2023

Following a conference I recently attended in London, I was invited to a dinner hosted by Quiq, a conversational AI and business messaging platform provider. During the […] The post Does customer service need a rebrand? first appeared on Adrian Swinscoe.

Customer Service 246

Customer Service AI 246

Customer Service Life

MAY 31, 2017

Jenny and I had the privilege and honor of presenting at the 2017 ICMI Contact Center Conference last week in Orlando, Florida. Customer Service Question: What did you speak on at the recent ICMI conference? Obviously, most of you probably didn’t speak at the conference.

Contact Center 90

Contact Center Customer Service Customer Experience 90