Ameyo Callversations

JANUARY 19, 2022

Contact centers act as a spine of good customer experiences. A modern contact center is a primary location that shapes both inbound and outbound communications with customers using various customer engagement channels and strategies; however, its success totally relies on meeting and exceeding customer expectations.

Contact Center 105

Contact Center Touchpoint Social Media Customer Expectations 105

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. CCaaS is the acronym for Contact Center as a Service. That resulted in the innovation of cloud-based contact center software.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

DMG Consulting

MAY 2, 2021

The Argument for Contact Center Digital Transformation. Contact centers are finally going digital, galvanized by a fast-moving pandemic. Digitization should be very compelling for contact center and enterprise executives, as once customer inquiries are in a digital format (email, chat, SMS, messaging, social media, etc.),

Contact Center 74

Contact Center Artificial Intelligence Predictive Analytics Machine Learning 74

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. They help manage customer interactions by serving as the initial point of contact. million in 2022 to US$34, 570.73 from 2023 to 2028. from 2023 to 2028.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Hodusoft

JULY 20, 2022

Gartner’s GetApp Names HoduCC a Category Leader in Contact Center Software. It’s pretty exciting to see that HoduSoft has bagged the 6th rank in GetApp’s Category Leader list for contact center software , published by Gartner Digital Markets Report. getapp’s category leader in contact center.

Contact Center 52

Contact Center Social Media Omnichannel Customer Loyalty 52

Uniphore

JUNE 22, 2021

You listen to your customers on social media. No need to dig through thousands of threads across Quora, Reddit, Facebook, and Twitter to hear what your call center agents are REALLY saying about their jobs… We took care of that for you. Jacada's Call Center Life: 2021 Edition. Check it out!

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

DMG Consulting

AUGUST 31, 2018

The Next Act: The AI-Enabled Contact Center. In 2005, 13 years ago, I published the book The Real-Time Contact Center. The idea behind the book was (and still is) conceptually simple – to utilize the real-time capabilities of contact centers to assist people (customers, prospects, partners, public, etc.)

Contact Center 91

Contact Center AI Artificial Intelligence Social Media 91

Execs In The Know

AUGUST 10, 2021

WFH contact center roles are nothing new, but the pandemic contributed to many organizations shifting more of their workers to this construct by necessity. Perfecting the work-at-home contact center model. In our experience, that equates to taking a “human-centered” approach to contact center design and operation.

Contact Center 97

Contact Center Sentiment Analysis Construction AI 97

Uniphore

JUNE 15, 2021

You’re listening to your customers on social media—and taking steps to improve their experience—but what about your customer service employees? From toxic interactions to unrealistic expectations, unhappy agents have made a glass house out of call center life. What Your Call Center Agents Rant About on Social Media.

CX 162

CX Social Media Contact Center Actionable Insights 162

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

Omnichannel 52

Omnichannel Contact Center Social Media Innovation 52

Fonolo

NOVEMBER 21, 2017

Now let’s take that scenario and think about how to show the same amount of gratitude to call center agents. Even though employee appreciation may seem like common practice, most contact center agents feel unappreciated and disengaged. In the season of giving thanks, let’s send some love to contact center agents.

Contact Center 64

Contact Center Social Media Voice of the Employee Education 64

Hodusoft

APRIL 1, 2024

This recognition underscores HoduCC’s unwavering commitment to excellence and innovation in the realm of contact center software. Whether it’s voice or video calls, emails, SMS, chats, or engagement on social media platforms, HoduCC provides a seamless experience for both agents and customers.

Contact Center 52

Contact Center Social Media Innovation Customer Satisfaction 52

Hodusoft

SEPTEMBER 28, 2019

HoduCC – Contact Center Software is now offering WhatsApp feature to boost your business communication. HoduCC is a FreeSWITCH based contact center software that is suitable for all businesses. With the omnichannel inclinations, HoduCC offers advanced social media capabilities to boost customer services.

Contact Center 40

Contact Center Social Media Omnichannel Business Growth 40

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Hodusoft

FEBRUARY 22, 2022

HoduSoft partners with Signalmash to bring innovative UC products to US markets. HoduSoft has built an innovative suite of products over the years. It helps businesses develop innovative ways to improve their communications, outreach, and engagement. BRINGING THE MOST INNOVATIVE UC PRODUCTS . ABOUT SIGNALMASH.

Innovation 52

Innovation E-commerce Hospitality Hospitality 52

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Fonolo

JANUARY 4, 2018

Every year we read about what promises to be the hottest contact center trends. The call center landscape is more complex than ever, and wasting time on trends that don’t benefit you will only lead to failure. VPs & Directors of Contact Centers. VPs & Directors of Web/Social Media.

Contact Center 59

Contact Center Social Media Education Innovation 59

DMG Consulting

APRIL 16, 2019

Workforce Optimization Ushers in the Real-Time Contact Center. It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. By Donna Fluss. who interact with them.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

DMG Consulting

JANUARY 8, 2018

Apocalyptic Predictions and the Contact Center . The call center world hasn’t escaped its share of sensational claims, which include: Voice response units (VRUs, predecessors of the IVR) are going to replace the need for live agents – circa 1980s. Social media will eliminate the need for contact centers – circa 2000’s.

Contact Center 48

Contact Center Artificial Intelligence Machine Learning Social Media 48

Fonolo

JUNE 21, 2018

Almost every center experiences them, and most don’t know how to handle the volume without adding more agents. Every contact center is different, which means that peak times can take on various forms. VPs & Directors of Contact Centers. VPs & Directors of Web/Social Media.

Contact Center 52

Contact Center Social Media Compliance Education 52

CSAT.AI

FEBRUARY 27, 2019

The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. ( I have mine right here, in case I’m hit by a food craving ) The net, IoT, the cloud and AI have and will continue to disrupt contact center tech. Now for some real pie!

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

Hodusoft

FEBRUARY 4, 2024

Being a leading player in the communication solutions space, HoduSoft is highly committed to innovation and customer satisfaction. HoduSoft’s participation in the summit showcases its dedication to innovation and staying ahead of technological advancements in the communication sector.

CX 52

CX Omnichannel Contact Center Social Media 52

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Learn from Fortune 500 companies and innovative start-.ups Customer Contact – Europe: June 11-13, Dublin, Ireland. Proving everything can happen.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Shep Hyken

DECEMBER 2, 2022

This week, we feature an article by Steve Miller, Head of Customer Success at Cirrus , a contact center solution that helps companies engage with their customers. Not only can contact centers satisfy immediate customer expectations, but these efforts also contribute to long-term loyalty and retention. Enabling agents.

Contact Center 65

Contact Center Customer Experience Artificial Intelligence Omnichannel 65

Fonolo

JANUARY 11, 2018

The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of consumers expect companies to respond within 24 hours after posting on social media, while 72% of Twitter complaints expect a response within an hour. Webinar] 3 Critical Contact Center Trends to Watch in 2018.

Social Media 87

Social Media Customer Service Contact Center Innovation 87

Callminer

FEBRUARY 19, 2020

Innovative Challenges. All industries benefit from innovation and customer support is no different in this regard. Embracing innovative new practices such as artificial intelligence (AI) and flexible working arrangements can help considerably in alleviating such issues. Technological Shifts.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

Hodusoft

MAY 17, 2024

If you are in the call center or contact center industry, you must have come across the term at least once. CTI is a technology using which contact centers and call centers can integrate their telephony and business communication systems with their computer applications. percent from USD 2071.7

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

DMG Consulting

MARCH 1, 2019

Innovation Is What Makes Us Great. We have the ability to innovate even if it’s only to fail and start over again and again. And I do appreciate that there is much innovation that comes from other countries as well.) The world of customer service is one of the major beneficiaries of all of this innovation. By Donna Fluss.

Innovation 59

Innovation Artificial Intelligence Machine Learning Social Media 59

Hodusoft

JULY 28, 2023

The Rise of HoduCC HoduCC’s achievement of becoming an Emerging Favorite in the 2023 Shortlist for Call Center Software is a testament to its commitment to excellence and continuous innovation. It showcases the company’s commitment to innovation, customer satisfaction, and seamless communication.

Contact Center 52

Contact Center Omnichannel Social Media Innovation 52

Fonolo

NOVEMBER 13, 2018

Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. Northeast Contact Center Forum (NECCF). It’s also a fantastic place to look globally at contemporary industry trends and innovators. The Panelists.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

Fonolo

NOVEMBER 29, 2022

Keeping a pulse on your most significant KPIs will help you determine what your contact center is excelling at and where you may need some improvement. Master the Basics of Call Center Operations Management. Implement these changes to improve your call center operations: Be Thorough When Hiring. First call resolution.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Fonolo

JANUARY 23, 2018

If the wait is longer than a few minutes, callers will complain to your agents (leading to longer handle times) and they will vent on social media (see onholdwith.com). On the other hand, call center managers have to be cost-conscious in their approach to staffing. Webinar] 3 Critical Contact Center Trends to Watch in 2018.

Social Media 141

Social Media Contact Center NPS Customer Satisfaction 141

Fonolo

JUNE 12, 2019

According to an Accenture study , consumers’ top two complaints were: Having to contact customer service multiple times; and. This consumer pet peeve is exacerbated by the fact that contact centers routinely face expected, and unexpected, spikes in call volume. VPs & Directors of Contact Centers.

Contact Center 99

Contact Center Social Media Customer Satisfaction Education 99

Fonolo

SEPTEMBER 12, 2017

Consumers today are more demanding than ever, especially when it comes to the call center experience. If you leave callers on hold, they will complain to your agents (leading to longer handle times) and they will vent on social media. A less obvious advantage of call-backs is the ability to lower contact center costs.

Net Promoter Score 143

Net Promoter Score Contact Center Social Media Customer Satisfaction 143

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. While we can still debate which sector has been impacted the most by social media buzz. Multi-channel communication.

E-commerce 105

E-commerce Social Media Contact Center Omnichannel 105