ClientSuccess

JULY 6, 2022

As CSMs, finding new and creative ways to engage with customers is not always easy. And as customer success leaders, it’s even harder to develop programs and processes to give your team the freedom and flexibility to engage with customers in this way. . What is a customer loyalty program?

Customer Loyalty 79

Customer Loyalty Start-ups Sales Customer Experience 79

Win the Customer

JANUARY 10, 2014

Most companies that set out to deliver better customer service today fall short of creating a customer experience that creates customer loyalty. Customer Experience Customer Service Infographic Customer Focus Customer Loyalty infographic Strategy'

Customer Loyalty 140

Customer Loyalty Customer Service Customer Experience 140

Beyond Philosophy

DECEMBER 10, 2015

Creating a great memory of your experience in your Customer’s mind is critical to creating Customer Loyalty. The Remembering Self is Where Loyalty is Formed. It can be the screech that ruins your Customer Experience. Creating Better Memories for the Remembering Self.

Customer Experience 109

Customer Experience Customer Loyalty CX 109

Beyond Philosophy

FEBRUARY 3, 2018

Colin Shaw and Professor Ryan Hamilton discuss the episode we discuss the ‘ Peak-end rule ‘ and it’s affect on Customer Experience. The post How do we create Customer Loyalty? end rule is a psychological heuristic in which people judge an experience largely based on how they felt at its peak (i.e.,

Customer Loyalty 74

Customer Loyalty Customer Experience 74

Customer Think

NOVEMBER 13, 2023

This is the first in a series of posts on the role technology and human service play in creating repeat business and customer referrals. This initial post focuses on the strengths of technology-aided and human-powered customer experiences. The […]

Technology 53

Technology Technology Customer Loyalty Customer Experience 53

Bill Quiseng

APRIL 17, 2024

QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service. Soon, you will earn the loyalty of both.

Social Media 156

Social Media CX Customer Loyalty Customer Service 156

Customer Think

JULY 29, 2023

The only constant in life is change. And the only certainty in business is uncertainty. This is truer than ever now, as companies deal with increasing unpredictability on practically every front. They’re navigating economic challenges, digital disruptions and ever-shifting consumer preferences.

Customer Experience 52

Customer Experience CX Omnichannel Customer Loyalty 52

Shaun Belding

JUNE 27, 2022

This fantastic story about the actions of Publix employee Gilnet Sainvil reaches to the very heart of creating loyalty. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. This is what WOW experiences are all about. Shaun Belding | www.beldingtraining.com.

Customer Service 246

Customer Service 246

Win the Customer

JULY 7, 2014

Innovation in technology is raising the customer service standard and we''re just beginning to see its impact in the customer experience. Customer Experience Customer Service Technology'

Technology 144

Technology Technology Customer Loyalty Customer Service 144

Bill Quiseng

DECEMBER 6, 2023

EMOTIONAL CONNECTION To earn employee loyalty, don’t get inside their heads. Create an emotional connection. Ultimately, your employees will exceed customer expectations. HEARTS If you want to win the hearts of your customers, you, first, must win the hearts of your employees. Relationships build loyalty.

Social Media 158

Social Media Customer Loyalty Customer Expectations Customer Service 158

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. The state of a customer’s satisfaction or dissatisfaction can instantly influence the state of the business.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Beyond Philosophy

OCTOBER 7, 2021

Loyalty is one of the most overused phrases in business today. To most companies, it invariably means “customers give us all their money.” ” But that is not what loyalty is. So, today we’re going to talk about the five rules that will build customer loyalty. That’s what loyalty is.

Customer Loyalty 172

Customer Loyalty Start-ups Customer-Centric Organization Customer Relationship 172

Bill Quiseng

FEBRUARY 21, 2024

Customer loyalty is not one BIG WOW to a customer. It’s one little wow delivered consistently to every customer. And when you consistently deliver a little wow, you transform an average, satisfactory customer experience into a positively WOW Experience. Trust builds loyalty. Loyalty builds your business.

CX 88

CX B2C Hospitality Hospitality 88

Beyond Philosophy

DECEMBER 14, 2023

In a meeting with a long-time client, I learned how pleased they were with their repeat business, which they saw as loyal customers coming back for more. However, when they showed me the repeat business stats, what I saw wasn’t loyalty; it was inertia. After all, don’t loyal customers bring you repeat business?

Social Media 88

Social Media Customer Loyalty Technology Technology 88

ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. It is the narrative of a customer’s journey from the moment they hear about your brand until they become advocates for your solutions.

AI 111

AI CX Artificial Intelligence Predictive Analytics 111

Helpt

APRIL 23, 2024

Frontline support staff are the human connection that can turn a frustrated customer into a loyal brand advocate. This, unfortunately, is a reality for many customers today. Customers get stuck in endless loops, unable to articulate their problems to a real person who can actually help.

Social Media 96

Social Media Customer Satisfaction Start-ups Customer Expectations 96

TeamSupport

APRIL 24, 2024

Enter TeamSupport: a game-changing support ticket system that is revolutionizing the way support agents interact with customers, emphasizing ease of use, personalized support, and operational efficiency. A Revolution in Support Ticket Systems At the heart of any successful business lies a satisfied customer.

Gaming 52

Gaming Customer Loyalty Customer Satisfaction Customer Service 52

Uniphore

DECEMBER 13, 2021

Today’s retail customers have higher expectations than ever—particularly when it comes to digital customer experience. Shaped by the global pandemic, which forced billions to adopt new shopping behaviors, customers are notably less patient, more demanding and more proficient online. Download The Article.

Retail 262

Retail Net Promoter Score Customer Experience NPS 262

Experience Investigators

APRIL 23, 2024

“Where should unique customer experiences fit in our prioritization of projects, and how do we show value in situations where the number of customers impacted may not be high?” Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ?

CX 59

CX Customer Loyalty Innovation Customer Experience 59

Customer Think

JANUARY 31, 2023

By understanding your customers and their preferences, you can more efficiently target your marketing efforts to create loyalty. The trends toward generating customer loyalty are harder than ever, where 88% of consumers say it takes three or more purchases to build brand loyalty.

Customer Loyalty 111

Customer Loyalty 111

SurveySensum

MARCH 7, 2024

This article aims to delve into the nexus between CSR and customer loyalty , exploring the ways in which socially responsible practices , such as considering CSR impact on customer loyalty, can enhance brand image, drive customer loyalty, and contribute to long-term business success.

Customer Loyalty 52

Customer Loyalty Customer Acquisition Customer Satisfaction Start-ups 52

Customer Think

MARCH 28, 2024

Today, we’re diving into the exciting world of building brand loyalty through customer engagement. It’s no secret that in our fast-paced digital age, creating lasting connections with customers is key to standing out in a crowded marketplace. Whether it’s through offering great product […]

Customer Loyalty 59

Customer Loyalty 59

Experience Investigators

MARCH 12, 2024

Ever found yourself excited about a loyalty program only to be let down by the redemption process? You’re not alone, and this episode is dedicated to unraveling the complexities of these programs that can enhance or hinder the customer experience. Don’t miss the next episode! Let’s talk!

Customer Retention 52

Customer Retention CX Customer Journey Map Customer Experience 52

Bill Quiseng

MAY 31, 2023

Every week, in the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. For starters, let me give you these simple definitions: Customer service is what you do for your customers. Customer experience or CX is how your customers feel about what you do. Why only three?

Customer Loyalty 109

Customer Loyalty CXM Social Media CX 109

Lumoa

FEBRUARY 2, 2023

Before the digital age, customer experience in retail was a completely different world. Success depended on creating an excellent physical environment for shoppers. But the need to deliver an outstanding customer experience hasn’t. According to research, 95% of consumers believe customer experience is the key to brand loyalty.

Retail 94

Retail Net Promoter Score Customer Experience CX 94

Customer Think

NOVEMBER 21, 2023

In business, customer loyalty is the backbone of profitability. That’s why every business owner should strive to create a group of returning loyal customers. The key to gaining customer loyalty? Customers need to feel an emotional connection to your products and business as a whole.

Customer Loyalty 78

Customer Loyalty 78

Bill Quiseng

JUNE 14, 2023

Once every week throughout June, I offer each one of the Three Principles to Build Customer Loyalty. In this second week, I give you Principle Two: Create their Experience. QUI Takeaway: Customers pay for their experience, not your product or service. When customers complain, they don’t complain about the price.

Customer Loyalty 109

Customer Loyalty Touchpoint Customer Expectations CX 109

ECXO

JUNE 11, 2023

It’s a strategic tool that helps B2B companies create meaningful difference in saturated markets. Is your customer data out of date? Create a customer persona – creating a persona will help you tailor your messaging and design to meet the needs of your target audience. Is your customer data out of date?

B2B 130

B2B B2C Touchpoint Actionable Insights 130

Experience Investigators

APRIL 9, 2024

Unlock the full potential of your customer-facing team and watch your customer satisfaction soar! Let’s transform the frontline of your business into a powerhouse for customer loyalty. This isn’t about ticking boxes; it’s about empowering your team to be the best for your customers. Let’s talk!

CX 59

CX Customer Loyalty Customer Satisfaction Customer Experience 59

Customer Think

FEBRUARY 4, 2024

Do you want to learn how to create blog posts that resonate with your customers? Blogging is one of the best ways to improve brand awareness, build customer loyalty, and win over new visitors. If so, you’re in the right place!

Entertainment 111

Entertainment Customer Loyalty 111

Customer Think

FEBRUARY 11, 2024

Delivering memorable customer experiences and managing engagement with precision are paramount for driving increased revenue and fostering loyalty. Creating Emotional Bonds Through Enhanced […]

Customer Experience 72

Customer Experience 72

Intercom, Inc.

JUNE 16, 2020

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. Customers, too, expect more and will put their money where their values are. Customers, too, expect more and will put their money where their values are.

Customer Loyalty 237

Customer Loyalty Social Media Gaming Customer Relationship 237

Experience Investigators

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it.

Net Promoter Score 52

Net Promoter Score CEM CX Customer Experience 52

Lumoa

APRIL 4, 2023

A customer engagement strategy is vital to increasing customer loyalty and driving revenue. It will help you build relationships with existing customers. You’ll also attract new ones and create more opportunities for repeat purchases. Ultimately, it raises customer satisfaction with your brand.

Omnichannel 83

Omnichannel Customer Loyalty Customer Feedback Social Media 83

Intercom, Inc.

JANUARY 13, 2021

Our mission at Intercom is to “make internet business personal” – to enable online businesses to foster the same sort of relationships with their customers as “brick-and-mortar” businesses. . Do you prioritize efficiency at the expense of customer experience ? The meaning of conversational. The conversation is changing.

Technology 243

Technology Technology Customer Experience 243

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. And they’ll reward businesses who invest in hyper-personalized service with their loyalty.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106