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ERP vs. CRM: What’s the difference?

Zendesk

You’ve likely seen terms like ERP and CRM floating around, but the specifics of each are as unclear as cloudy broth. Make no mistake, though—ERPs and CRMs are key for sales teams. billion by 2026 , while the global CRM market size is estimated to reach $96.5 What is a CRM? What is a CRM? When to use a CRM.

CRM 59
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7 Common Mistakes to Avoid When Creating Retail Surveys

SurveySensum

With customer feedback retail surveys. But more often than not, retailers make mistakes while designing their retail surveys which prevents them from gathering optimal results from their customers. After working with many retail businesses around the globe, we collated these top 7 mistakes that brands generally make.

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7 Common Mistakes to Avoid When Creating Retail Surveys

SurveySensum

With customer feedback retail surveys. But more often than not, retailers make mistakes while designing their retail surveys which prevents them from gathering optimal results from their customers. After working with many retail businesses around the globe, we collated these top 7 mistakes that brands generally make.

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The CRM Playbook for Manufacturing Enterprises

SugarCRM

As a learning lesson of our ample collaboration with such enterprises, we have insights into the niche that might help companies in such verticals better implement CRM tools, which is why we put together this CRM playbook. A CRM tool is mandatory in such dynamics, as it facilitates and streamlines dealer management.

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What exactly is direct selling? | A direct sales explainer

Zendesk

Over the past few years, the Federal Trade Commission has come down heavily on numerous MLM companies for pyramid-scheme finances, which led to a general distaste for direct sales. For example, a product that moves from the manufacturer to a wholesaler and then to a retailer is considered a two-level channel sale. Single-level sales.

Sales 98
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A Blueprint for CRM Success: Additional Insights and Replay Available

SugarCRM

Yesterday I hosted a webinar titled “A Blue Print for CRM Success,” where I outlined some of the key elements of planning and rolling out an effective CRM strategy. We outlined the key characteristics you will want to look for in a CRM partner and vendor. How do they fit in into CRM solution and SugarCRM?

CRM 33
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Thankful for new integrations

Zendesk

Approve/Reject and Export processes give your finance team the control to see the refund requests that agents make. When finance approves or rejects, the agent is instantly notified and the ticket is updated for auditing purposes.

Finance 98