SurveySensum

NOVEMBER 23, 2023

Now, let’s explore the eleven key drivers propelling the digitization of customer experience. In general, you should follow the latest research on what your customers want and run surveys of your own to figure out how to tailor CX to their preferences. Data confirms this as well.

Customer Experience 52

Customer Experience E-commerce CX AI 52

MattsenKumar

MAY 18, 2021

With limited users, the competition will become stiff, and the focus will surely shift from customer acquisition to customer retention. With a limited number of customers to acquire, it makes sense to spend on customer retention and clock a higher customer lifetime value. Poor Website Design.

E-commerce 52

E-commerce Net Promoter Score Engineering Social Media 52

Customer Bliss

SEPTEMBER 6, 2016

While companies still need to be productive and build their customer-driven growth engines, chances are a lot of your colleagues were out on vacation for chunks of the summer. So, I’ll give you a little help: investigate my 17-second customer experience strategy. ” The summer is a looser time at most offices.

CX 51

CX Customer Retention Customer Acquisition Engineering 51

VOZIQ

DECEMBER 22, 2020

Understanding customer expectations and retaining will be critical. As a customer focus leader, we know re-evaluating your customer retention strategy will play a decisive role in 2021. Conversational Al: The Future of Customer Experience. Customer Acquisition Vs. Customer Retention: What Should You Focus on?

Customer Retention 64

Customer Retention Customer Acquisition Engineering Customer Loyalty 64

ClearAction

MAY 29, 2016

When CRM (sometimes equated with customer experience management ) came on the scene in the mid-90s, Service departments evolved from cost containment to revenue mandates, facilitating up-selling and cross-selling as customer retention tactics. Value creation occurs through Engineering, Manufacturing, and/or Operations.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

Lumoa

AUGUST 25, 2020

You can’t grow your business without expanding your customer base. However, should your marketing budget be more focused on customer acquisition or retention is a tough question and one that will eventually define your growth. It is easier and also cheaper to retain existing customers than onboard new ones.

Customer Acquisition 83

Customer Acquisition Customer Retention Machine Learning Social Media 83

CX Journey

FEBRUARY 21, 2019

Armed with this knowledge, move forward and improve the rest of your conversion funnel on your site with a customer-based approach that turns visitors into fans of your brand. Your landing page headline turns up in search engines, appears on social media posts, and sums up the main topic.

CX 35

CX Start-ups Social Media Customer Acquisition 35

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

CX Journey

FEBRUARY 21, 2019

Armed with this knowledge, move forward and improve the rest of your conversion funnel on your site with a customer-based approach that turns visitors into fans of your brand. Your landing page headline turns up in search engines, appears on social media posts, and sums up the main topic.

CX 32

CX Start-ups Social Media Customer Acquisition 32

Uniphore

JANUARY 4, 2022

How are you planning to leverage conversations to drive revenue and customer retention? Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Find out at Uniphore Converse 2022 on. Register Now.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

SugarCRM

NOVEMBER 23, 2021

Given the landscape of far-sighted customers and fierce competition, making the sale can be quite challenging. That is why most B2B marketers mainly focus on customer acquisition to the detriment of retention. Customer retention is not a single event that happens at contract renewal. Talk to Your Customers.

Customer Retention 26

Customer Retention Artificial Intelligence CRM Customer Acquisition 26

SurveySensum

SEPTEMBER 11, 2023

How well is your SaaS product performing, especially in terms of SaaS customer retention ? This is why SaaS businesses must focus heavily on retaining customers and ensuring that they keep using their products and services. A low CAC relative to customer lifetime value indicates efficient customer acquisition.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Intercom, Inc.

APRIL 25, 2019

Or focusing on customer expansion as opposed to new customer acquisition. Of course, both acquisition and retention are absolutely crucial for your company, but instead of charging a single sales squad with both tasks, it’s a good idea to split up the team and assign the right reps for the job.

Sales 136

Sales Customer Acquisition Start-ups Engineering 136

Intercom, Inc.

NOVEMBER 14, 2019

Your connection to your users is the gasoline that fuels the engine of your business. Keeping a deep connection to your customers is relatively easy when your user base is small and your team can interact with folks directly. But it’d be a mistake to focus all your attention on acquiring customers.

Sales 108

Sales Gaming Education Customer Acquisition 108

Intercom

JULY 19, 2021

By capturing more data, enabling you to spot trends and opportunities, and improving the customer – and agent – experience, conversational support can be a game changer for every facet of your business. Ready to turn your support function into an engine for growth for your entire business? Enhanced customer satisfaction (58%).

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

Qualtrics

OCTOBER 28, 2020

This personalization could increase customer satisfaction and customer loyalty. If you can see where and how you gained new customers, it’s possible to approach new markets and acquire new customers. Customer retention. Customer satisfaction. Customer value. Sales revenue and profitability.

Social Media 34

Social Media Sentiment Analysis Close the Loop Engineering 34

SixteenVentures

DECEMBER 31, 2019

In fact, it was in 2016 I started referring to it not as Customer Success, but as Customer Success-driven Growth, to bring to the forefront the fact that Customer Success is a growth driver; a growth engine. Customer Success is not just about retaining customers. Customer Acquisition.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

Intercom, Inc.

JUNE 28, 2018

The most authentic form of acquisition, by far, all day, every day, is word of mouth. It’s amazing the business you can build once you have that engine going. People who are highly engaged with your software are always the people who love it, and those people who love it will tell other people.

Start-ups 160

Start-ups Engineering Gaming Innovation 160

Intercom, Inc.

JUNE 28, 2018

The most authentic form of acquisition, by far, all day, every day, is word of mouth. It’s amazing the business you can build once you have that engine going. People who are highly engaged with your software are always the people who love it, and those people who love it will tell other people.

Start-ups 126

Start-ups Engineering Gaming Innovation 126