C3Centricity

JANUARY 2, 2024

Here at C3Centricity, we publish books ( Winning Customer Centricity ), articles and training on customer centricity, because we’re passionate about helping companies to successfully adopt a customer-first strategy.

Actionable Insights 90

Actionable Insights Innovation Customer Journey Map Customer Experience 90

C3Centricity

JANUARY 16, 2024

Everyone is talking about the importance of customer centricity. But they should be actioning quantum customer centricity! Many people think that customer centricity is the same as customer experience. But there is a big difference between talking about putting the customer first and doing so.

Customer Experience 90

Customer Experience CX Touchpoint Customer Service 90

CX Network

OCTOBER 17, 2023

Is your company customer-centric? Annette Franz, founder and CEO of CX Journey Inc., shares the 10 questions that will help you find out

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CX 116

NGDATA

MARCH 13, 2024

Customer-centric organizations prioritize providing exceptional customer experiences, target their most valuable customers with relevant offers, and increase customer loyalty and retention rates resulting in better profits and a competitive advantage in the market. Source The post What is Customer-Centric?

Customer-Centric Organization 52

Customer-Centric Organization Customer Loyalty Customer Experience 52

Futurelab

SEPTEMBER 13, 2021

I’ve been involved in a few conversations lately where it was quite obvious that what these folks were talking about clearly described sales-driven and sales-centric organizations, but not all parties to the conversations agreed with my assessment of the situation. How do you know when a company is sales-centric? Linkedin Share Button.

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Sales CX Customer Experience 130

Customer Think

JANUARY 22, 2024

I have seen many articles that refer to a company’s “customer-centric people,” “customer-centric behavior,” “customer-centric tips,” “customer-centric marketing,” etc. I originally wrote today’s post for CX Network. It appeared on their site on October 17, 2023.

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CX Customer Experience 64

Experience Investigators

SEPTEMBER 5, 2023

“We are dedicated to becoming a customer-centric company.” HOW exactly does a standard organization, built on the gospel of sales and customer acquisition, become customer-centric? 5 Steps to Take To Be More Customer-Centric 1. WHY is this idea of “customer-centricity” so challenging?

Customer Journey Map 98

Customer Journey Map Customer-Centric Organization Start-ups Customer Feedback 98

Customer Think

JUNE 19, 2023

Today’s article includes an excerpt from my latest book, Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business (Advantage|ForbesBooks) along with some additional thoughts on the topic. Did you know that custom.

Customer Experience 124

Customer Experience 124

Futurelab

MARCH 17, 2021

The terms “customer-centric” and “customer-centricity” get thrown around a lot; oftentimes, it’s quite clear that they’re being used out of turn. I believe “customer-centric” is often confused with “customer focus,” and the two are very different. Let’s look at some definitions. Linkedin Share Button.

Customer Experience 130

Customer Experience 130

Customer Think

JANUARY 28, 2024

I’ve written about the benefits of a customer-centric culture. That shouldn’t be unique to a customer-centric culture; whatever type of culture you design should do the same, except… […] They are plentiful!

Customer Experience 64

Customer Experience 64

ECXO

MARCH 5, 2024

Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. It’s about creating a shift in how businesses operate and deliver value to customers.

Innovation 98

Innovation Gaming Customer Satisfaction Start-ups 98

Customer Think

OCTOBER 24, 2023

A few years ago, Brian Moynihan, the CEO of Bank of America, was interviewed as he discussed their new Customer Focus initiative: prioritizing Customer Centricity over revenue by putting their customers first. Let’s take care of the customer!’ He said something like, ‘The money will come.

Customer Loyalty 114

Customer Loyalty Customer Experience 114

C3Centricity

MAY 16, 2023

As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when they adopt the strategy. If you, too, have questions about customer centricity, I’m sure you will find the answers you’re looking for below. What is a customer-first strategy?

Sales 90

Sales Business Growth 90

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Centric means aligned : customers’ well-being is the center of every decision).

Customer-Centric Organization 62

Customer-Centric Organization VOC CX Customer Loyalty 62

MyCustomer Experience

MAY 23, 2023

How Aegon Is Reaping the Benefits of Customer Centricity At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company. 23rd May 2023 By Simon Fraser

CX 105

CX 105

TeamSupport

SEPTEMBER 6, 2022

Raise your hand if you’ve heard that your business needs to be customer centric. Now raise your hand if your business is customer centric. Never even heard of customer centricity? If you raised your hand both times, how certain are you that your business is actually customer centric?

B2B 98

B2B NPS Business Growth Business Operations 98

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. Stage One, The Gate.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. Stage One, The Gate.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

Beyond Philosophy

OCTOBER 25, 2018

Most companies today know that putting the customer at the heart of everything they do is vital. The fact is, improving your Customer Experience means you must also become more customer-centric. But what is customer-centricity and how do you do it? The first one was, “We put customers first.”.

Customer Experience 245

Customer Experience Customer Service 245

TeamSupport

AUGUST 2, 2022

Take being customer-centric , for example. Just because a business declares that they are customer-centric and therefore always put their customers first, does that make it true? As stated above, being truly customer-centric requires always putting customers at the center of the business.

Customer Retention 97

Customer Retention B2B Customer Experience 97

Customer Think

SEPTEMBER 10, 2023

In a recent article, I wrote about the benefits of a customer-centric culture, but I also mentioned the challenges of deliberately designing such an organization. The post Five Ways to Solve Your Customer-Centricity Challenges appeared first on CX Journey™. How does one overcome these challenges? Read on to find out.

CX 81

CX Customer Experience 81

Futurelab

JANUARY 10, 2021

Tags: Annette Franz (Gleneicki) change change management culture change customer centricity Facebook Like.

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TeamSupport

AUGUST 2, 2022

Take being customer-centric , for example. Just because a business declares that they are customer-centric and therefore always put their customers first, does that make it true? As stated above, being truly customer-centric requires always putting customers at the center of the business.

Customer Retention 93

Customer Retention B2B Customer Experience 93

CX Network

SEPTEMBER 28, 2023

Driving customer-centricity with an account-based marketing strategy and AI

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AI 120

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be?

CX 181

CX Start-ups Business Growth Engineering 181

cxservice360

APRIL 1, 2024

In today’s customer-centric business environment, the harmonious blend of technological advancements and genuine human empathy forms the backbone of exceptional customer support.

Technology 52

Technology Technology Customer Service 52

SurveySensum

DECEMBER 8, 2023

Do you know that 73% of consumers point to customer experience as an important factor in their purchasing decisions? So, it’s actually not just about the product itself; the overall customer experience plays a pivotal role in influencing their decision to return and make additional purchases. What is a Customer-Centric Video?

Sentiment Analysis 59

Sentiment Analysis Customer Feedback Actionable Insights Touchpoint 59

Help Scout

AUGUST 22, 2023

Customer centricity is a catalyst for growth and a competitive differentiator. Adopt these 6 strategies to build a customer-centric business Read the full article

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Customer Think

NOVEMBER 14, 2022

Customer-centricity is an often misused term, but it actually has a pretty straightforward definition: put the customer at the center of all the business does. (It It does not mean that we will always say “Yes” to everything the customer asks for, nor does it mean that the customer is always right.)

Customer-Centric Organization 122

Customer-Centric Organization Customer Loyalty Customer Experience 122

ECXO

MARCH 20, 2024

eAAQApHd About Dr. Natalie Petouhoff is a renowned Global AI & Empathy Adviser, recognized for her expertise in AI, customer, and employee experience. Passionate about customer-centricity, Emma helps organizations worldwide implement transformative strategies for better customer service.

AI 52

AI CX Retail Customer Service 52

Customer Think

JULY 19, 2021

Before we address how to build customer-centric culture, let’s examine the terminology: what culture is and what it is not. Culture is not executives talking about high level strategy. Equally, it is not your Brand Book. The language surrounding busine.

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Customer Think

SEPTEMBER 8, 2021

“How can I know if we’re really customer centric?” But what I like to do is to ask companies 3 simple questions to help them find out if they’re really as customer centric as they would like to be. As with many things in life, there are multiple ways to address this inquiry.

Customer Experience 138

Customer Experience 138

Doing CX Right

OCTOBER 30, 2022

Author & 5 Time Chief Customer Experience Officer, Jeanne Bliss, explains how to be an unforgettable brand that customers continue to buy from and rave about to others. The post Becoming an Unforgettable Customer-Centric Company appeared first on Doing CX Right.

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CX Customer Experience 72