Zendesk

APRIL 3, 2023

Savvy retailers invest in customer engagement to cultivate lasting relationships (and higher earning potential). Higher customer retention rates Today’s customers have more shopping options than ever before. That makes it expensive to attract new customers.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Aquire

MAY 24, 2021

There’s a number of other ways airlines can use technology to create innovative experiences for their customers, too. United Airlines has served thousands of passengers and increased their customer satisfaction scores. A successful customer service program should make it easier and quicker for customers to receive a response.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

SurveySensum

JULY 6, 2023

Even as a retail giant , Reliance Trends struggles with customer retention. Here’s an eye-opening statistic – ‘78% of customers have backed out of purchase due to a poor customer experience’- Glance, Counting the Customer. So, how to keep your customers satisfied? So, what’s missing?

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

SurveySensum

JULY 6, 2023

Even as a retail giant, Reliance Trends struggles with customer retention. Here’s an eye-opening statistic – ‘78% of customers have backed out of purchase due to a poor customer experience’- Glance, Counting the Customer. So, how to keep your customers satisfied? So, what’s missing?

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

Zendesk

AUGUST 22, 2023

Evaluating product-market fit helps a business grow—and sustain that growth—by ensuring its products or services align with its customers’ expectations. Customer retention rate displays the increase in the number of customers who make recurring purchases. Success requires constant attention and innovation.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

SurveySensum

SEPTEMBER 5, 2023

These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business. By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SugarCRM

SEPTEMBER 22, 2022

Yet, more than half acknowledge that they cannot track, quantify, or prevent churn—and don’t understand why customers are leaving their ranks in the first place. Every customer interaction is a decisive moment for identifying the gaps between customer expectations and what they actually experience. Lead conversion (33%).

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

1 to 1

MAY 13, 2020

The COVID-19 crisis is and will continue to be incredibly challenging; companies need to embrace the innovations happening now to create moments that truly matter. Forced, global digital adoption—regardless of an organization’s readiness—has redefined the marketplace across industries, geographies, and customer expectations.

Customer Service 26

Customer Service Innovation Gaming CX 26

SurveySensum

JULY 20, 2023

Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them. By doing so, you can proactively work towards reducing churn and improving customer retention. They’ve got that reputation game on lock! All this stuff they do?

Retail 52

Retail Customer Feedback CX Social Media 52

Zendesk

MAY 31, 2022

You need to know exactly how your customers behave through their purchasing process so you can give them the personalized content and experience they expect. Customer retention. Converting any single customer is a victory—but the real prize is achieving customer retention.

Social Media 52

Social Media Construction Sales Customer Retention 52

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. The last year hasn’t been easy.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

SixteenVentures

DECEMBER 31, 2019

What I called the “Definite Guide to Customer Success” way back in 2014 is getting far more definitive for 2020 as I incorporate what I learned over the last year. … The Customer Success Book. Customer Feedback Loop. Customer Advocacy. Customer Intelligence. Customer Expansion.

Start-ups 136

Start-ups Sales NPS Non-Profits 136