Customer Bliss

MARCH 2, 2016

In the course of working with different companies throughout my career, I’ve found that leaders focused on serving customers’ lives as a way to grow their business often begin with an uncommon attitude. In the process, when these leaders speak and give interviews, they produce some amazing customer experience quotes.

Customer Experience 65

Customer Experience Business Growth Social Media CX 65

Adrian Swinscoe

OCTOBER 25, 2021

In 2015, I wrote an article called “Why Relying Only On Reactive Customer Service Is No Longer Good Enough.” ” In it, I quoted a couple of […]. The post On-site search, customer experience and inexplicable inaction first appeared on Adrian Swinscoe.

Customer Experience 246

Customer Experience Customer Service 246

Bill Quiseng

JANUARY 10, 2024

So I encourage you to remind yourself and your colleagues every day about each one of these reminders I published in 2023: 25 QUI QUOTE Reminders about Customers and Customer Service. QUI QUOTES Reminders about Customers and Customer Service 15 QUI QUOTE Reminders about Leadership and Employee Engagement.

Customer Service 97

Customer Service Social Media NPS Innovation 97

Bill Quiseng

DECEMBER 6, 2023

So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. The more emotional the connections, the more memorable the experiences, and the more loyal the employees are. Ultimately, your employees will exceed customer expectations.

Social Media 158

Social Media Customer Loyalty Customer Expectations Customer Service 158

Bill Quiseng

JULY 5, 2023

QUI QUOTE: A customer complaint is a gift. Take the perspective that your customers complain because they want to help your business. A customer may not always be right. But they are always your customer. Listen and allow the customer to vent. Listen and allow the customer to vent.

CX 153

CX Customer Satisfaction Customer Service Customer Experience 153

Inside Customer Service

JANUARY 11, 2024

Your customer struggles to describe the problem over the phone. The customer can’t see something that should be right in front of them. You could see exactly what the customer was talking about and vice-versa. Use visual words Visual words can often help you quickly get on the same page with a customer.

Customer Service 235

Customer Service 235

Bill Quiseng

AUGUST 30, 2023

The value to your customers is in their personal interactions, not your “cash or credit” business transactions. Your relationship with your customers, not their purchase of your product or service, is where true value flows. QUI QUOTE: Relationship capital is the only currency of value to grow your business.

Customer Experience 78

Customer Experience Customer Satisfaction Customer Loyalty Customer Service 78

Bill Quiseng

MARCH 20, 2024

A veteran of over 40 years in hospitality leadership, I was, until several years ago, a customer service/customer experience speaker. Today, I want to tell you my real-life customer experience story. You may think Gen N is the Now Generation who wants an experience that is quick, easy, and NOW.

Hospitality 97

Hospitality Hospitality Social Media CX 97

Execs In The Know

JUNE 26, 2023

AI driven customer service automation has taken a leap forward with recent AI advances. However, with the emergence of more powerful AI, such as the Large Language Models (LLMs) used inside OpenAI’s ChatGPT, customer support platforms like Quiq can now handle more complex and open-ended questions with greater finesse.

CX 96

CX AI Compliance Engineering 96

Bill Quiseng

MAY 17, 2023

Customers pay for their experience, not your product or service. Customers seek the best emotional value in their experience, not your logically reasonable price, product, or service. The value to your customers is in their personal interactions, not your “cash or credit” business transactions.

NPS 88

NPS Customer Loyalty CX Customer Satisfaction 88

Shep Hyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. What Kind of CX Do Customers Really Want? No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. Read this article and learn more about what customers expect.

Customer Service 131

Customer Service Customer Loyalty B2C B2B 131

Experience Investigators

AUGUST 29, 2023

❔"I love how you discuss the difference between customer service and customer experience. I work with people who really believe they understand customer service so there's nothing to worry about. How do I get them to see that we should focus on customer experience, not just customer service?"❔We.

Customer Service 52

Customer Service Customer Experience CX 52

Experience Investigators

AUGUST 15, 2023

❔"How do you find the budget for customer experience initiatives, and who owns it? ";❔Customer experience is not just a 'nice to have,' even though that's how it's viewed in many organizations. And how do other companies do this?"❔Customer

CX 52

CX Customer Experience 52

CX Accelerator

OCTOBER 28, 2020

I know this isn’t the original intent of the song, but to me, this points to the importance of listening to our customers — especially those things that frustrate and aggravate — and then learning from those mistakes. We don’t necessarily try to fix the customer but we definitely try to fix the problem for the long term.

CX 281

CX Start-ups Voice of the Customer Customer Expectations 281

Experience Investigators

JULY 18, 2023

❔"What does CXI® stand for? ";❔What a fun, quick question! All of us, as experience investigators, are looking for things. Our registered trademark, above all, stands for Customer Experience Investigation. What does it mean?"❔What We are investigating, exploring, and evaluating all the time.

Customer Experience 52

Customer Experience CX 52

Experience Investigators

AUGUST 22, 2023

❔"I'm new to the idea of customer experience, and while I think it's great, I can't seem to get others at my software startup to really get it. I do what I can by bringing up the customer whenever I can, but I don't really know how to get others to care about it. "; ❔We are.

Customer Experience 52

Customer Experience CX 52

Futurelab

FEBRUARY 27, 2022

That quote sounds more like the need to offer feedback, which can be provided whether you’re in person or not. Maybe I’m interpreting that quote incorrectly (I don’t think so, given the example), but we know that culture is, essentially, how we do things around here. Culture is about control? Policing employees? Those are guide rails.

CX 130

CX Gaming Customer Satisfaction Customer Experience 130

Customer Think

JANUARY 15, 2022

The late Steve Jobs said at a 1997 Apple World Worldwide Developers Conference, “You’ve got to start with the Customer Experience first and work backward towards the technology.” Now, in 2021, this quote couldn’t be any more pertinent than it was nearl.

Technology 118

Technology Technology Customer Experience 118

Experience Investigators

AUGUST 1, 2023

❔"I was talking to a colleague of mine in the marketing department, and we had a question for you: could the customer experience that our company delivers be used as a brand differentiator? ";❔Shoutout to all the Chief Marketing Officers and Marketing Leaders who ha. If so, what would you recommend?"❔Shoutout

CX 52

CX Customer Experience 52

Experience Investigators

JUNE 27, 2023

❔"Many times, we will get feedback from our customers about a pain point. ";❔When making changes to better the customer experience, we want to make sure they are actually working for our custo. We'll map their journey, identify opportunities for improvement and even implement changes. But then what?"❔When

Customer Experience 52

Customer Experience 52

Experience Investigators

JUNE 20, 2023

❔"I work for a large company. "; ❔This is something that a lot of customer experience l. We have several individuals that have CX in their title and are doing work, but it's siloed and not connected. Each person has a journey that applies to their own perspective. How can we become better connected?"

CX 52

CX Customer Experience 52

Bill Quiseng

JANUARY 11, 2023

Customers who are dissatisfied with your service rant about their no class experience to others. Customers who are satisfied with your service feel that their experience is good, not better, just average. Customers who are satisfied with your service feel that their experience is good, not better, just average.

Social Media 88

Social Media Customer Loyalty Customer Service Customer Experience 88

Inside Customer Service

DECEMBER 8, 2022

Where did you learn your customer service skills? There's a good chance many came from experience. You might even remember specific customer interactions that taught valuable lessons. Yet those lessons often didn't sink in until you tried them out with a customer. Here's the rest of my first customer story.

Start-ups 223

Start-ups Retail Customer Service 223

Experience Investigators

AUGUST 8, 2023

"Our organization has talked a lot about customer experience, and we always say that the customer comes first. We want to get more intentional, more serious about [CX], but we're not really sure where to get started. Do we need to hire someone who is just focused on CX and can lead our organizati.

CX 52

CX Customer Experience 52

The DiJulius Group

JULY 10, 2019

What is the best customer service quote ever said? I love quotes. I am enamored with quotes. Quotes inspire me and make me think. I have been creating and collecting quotes on customer service and customer experience for over twenty years. Read Full Article.

Customer Service 90

Customer Service Customer Experience 90

Shep Hyken

JULY 20, 2021

The End-to-End Customer Experience. Improving CX through Customer Workflows. Shep Hyken interviews John Ball, the Executive Vice President and General Manager of Customer Workflows at ServiceNow. They discuss how companies can create a great end-to-end customer experience and enhance productivity through process mapping.

Customer Service 137

Customer Service CX Customer Experience 137

Beyond Philosophy

SEPTEMBER 21, 2023

It’s a good question that, in my experience, is easy to get wrong. Price Image Is Affected by Non-Pricing Experience Details It is important to remember that non-price factors drive your reputation for pricing. Surprisingly, many non-number factors have a lot more sway for customers. The reverse is true, also.

Non-Profits 88

Non-Profits Construction 88

Zendesk

NOVEMBER 29, 2021

Here are the newest integrations from Zendesk to help your team provide great experiences. Square by ChargeDesk (Support) (Chat) (Sell) lets you instantly view every customer’s billing history next to support tickets, chat conversations, and Zendesk Sell information. Square by ChargeDesk.

CXM 105

CXM Sports Contact Center B2B 105

Shep Hyken

SEPTEMBER 28, 2021

Utilizing Customer Experience as a Sales Tool. They discuss how brands can provide value to their customers during uncertain times. Top Takeaways: When you create good experiences, especially during tough times, you are providing value beyond the product that you are selling. How do you turn customers into partners?

Sales 128

Sales Customer Expectations Customer Service Customer Experience 128

Shep Hyken

JULY 26, 2022

Using AI to Enable and Empower Customer Service Agents. Shep Hyken interviews Deon Nicholas, CEO and Co-Founder of Forethought , a company that builds human-centered AI to transform the customer service experience. Top Takeaways: A lot of people think that AI is all about deflecting customers away from support agents.

Real Estate 127

Real Estate AI Customer Service Technology 127

Intercom, Inc.

JUNE 16, 2021

Obviously your customers only experience your product in its current state, which is why replies like “it’s coming” or “it’ll be fixed soon” frustrate them. Which of these two candidates is going to be a better teammate in six months or a year’s time? Assessing product quality. Their problems exist today. What’s your trajectory?

Engineering 265

Engineering 265

Shep Hyken

JANUARY 17, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Customer Service Skills Every Business Needs by Renee Johnson. The Tech Report) Much of the customer mindset will remain a mystery. (The The Tech Report) Much of the customer mindset will remain a mystery.

Customer Service 61

Customer Service Customer Journey Map Retail Touchpoint 61

Heart of the Customer

JULY 11, 2019

“All happy customers are alike; each unhappy customer is unhappy in its own way.” Okay, that wasn’t really my quote – I’m paraphrasing Tolstoy’s Anna Karenina, where he wrote “all happy families are alike; each unhappy family is unhappy in its own way.” But it does fit at least some companies’ experiences.

CX 128

CX Customer Relationship Customer Satisfaction Customer Experience 128

Shep Hyken

DECEMBER 27, 2022

The Power of Listening to Your Customers . Using Conversational Data to Enhance the Customer Experience . Shep Hyken interviews Amy Brown, founder and CEO of Authenticx , a software that listens, analyzes and activates customer voices at scale. Listen to your employees, too, not just your customers.

Healthcare 111

Healthcare Customer-Centric Organization VOC Voice of the Customer 111

Shep Hyken

JULY 19, 2022

Employing Brand Advocates to Improve Customer Experience. Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless , a Gig CX platform that empowers people to earn money by providing brilliant customer service. They have the knowledge and passion for the brand that can be turned into a skill to help other customers.

Contact Center 112

Contact Center CX Innovation AI 112

Zendesk

APRIL 29, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. AfterShip Returns Center (Support) is a must-have returns management portal that ensures a happy post-purchase experience. Each timer can have its own custom ticket actions based on timer events. AfterShip Returns Center.

Artificial Intelligence 98

Artificial Intelligence Contact Center CRM Omnichannel 98

Zendesk

FEBRUARY 23, 2024

What is a customer persona template? A customer persona template is a tool businesses use to create a detailed description of their ideal customer based on market research and customer data. Think of a customer persona as the ultimate fishing guide. More in this guide: Why are customer personas important?

Touchpoint 52

Touchpoint Social Media Customer Journey Map Sports 52