Qualtrics

JULY 17, 2019

If you’re looking to raise the bar on customer experience, look no further than your employees — harnessed in the right way, they’re one of the most effective levers any organization has. Find out how you can empower your people to deliver better experiences for customers. Start with meeting employees’ needs.

CX 29

CX Customer Experience Close the Loop Hospitality 29

Customer Bliss

JUNE 6, 2018

How do you take insights from customers and drive better decision making and better product delivery? This is one of the many questions that Eric Smuda , VP of Customer Experience & Loyalty of Hertz car rental service had to ask when he joined the company to transform customer and employee experience.

VOC 88

VOC CX NPS Hospitality 88

Fonolo

NOVEMBER 27, 2018

Increased Customer Satisfaction. The Ritz-Carlton is a prime example of a company that puts their money where their mouth is when it comes empowering their customer service employees. This hospitality company gives each employee up to $2000 (per guest!) We’ll talk about: Impact of Messages on Customer Service.

Customer Service 119

Customer Service Contact Center Engineering Hospitality 119

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

MAY 19, 2021

After years of helping customers find answers to their queries and honing your service skills , you’re ready to take on more responsibility. But managing a team of agents and consistently delivering excellent customer experiences is no easy task.

Customer Service 52

Customer Service Hospitality Hospitality Construction 52

Fonolo

NOVEMBER 27, 2018

Increased Customer Satisfaction. The Ritz-Carlton is a prime example of a company that puts their money where their mouth is when it comes empowering their customer service employees. This hospitality company gives each employee up to $2000 (per guest!) We’ll talk about: Impact of Messages on Customer Service.

Customer Service 57

Customer Service Contact Center Engineering Hospitality 57

Qualtrics

OCTOBER 24, 2019

Here’s how your teams can deliver an excellent customer experience right through to January – and want to stick around afterwards, too. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program.

CX 32

CX Entertainment Hospitality Hospitality 32

Qualtrics

OCTOBER 15, 2019

Here’s how your teams can deliver an excellent customer experience right through to January – and want to stick around afterwards, too. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program.

CX 20

CX Entertainment Hospitality Hospitality 20

Bill Quiseng

APRIL 18, 2021

Or be sure to read “ Delivering Effective Social Customer Service ” by Carolyn Blunt and Martin Hill-Wilson. At the same time, retail technology in the form of self-service or contactless purchases may have made it more convenient for the customer, but it eliminated the human connection. QUI TAKEAWAY: Select the right people.

Social Media 167

Social Media Customer Service Education Retail 167

Aquire

JANUARY 16, 2022

This is a way to engage customers with personalized communication without having to distract a human employee from their duties. Chatbot use cases for customer feedback. Chatbots can collect customer feedback automatically. Chatbots can handle purchases and customer onboarding. Chatbot use cases in retail.

Government 52

Government Healthcare Retail AI 52

Execs In The Know

MARCH 4, 2022

Enter customer journey analytics: a solution that eliminates data silos and combines otherwise segmented data to empower marketers to improve the customer experience throughout the entire customer journey, from end to end. Here’s what you need to know about customer journey analytics, its benefits, and how it works.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

Qualtrics

OCTOBER 10, 2019

Increasingly, online and offline customer experiences form part of a merged ecosystem where shoppers move freely between multiple channels. To provide the levels of ease and personalization customers now expect, brands must engage their audiences seamlessly across all touchpoints. Multiple channels, one customer relationship.

Retail 34

Retail Touchpoint Hospitality Hospitality 34

SugarCRM

SEPTEMBER 5, 2019

Customer feedback. But one of the major mistakes most businesses make is that they do not pay much attention to the customer feedback implementation process. With the help of right SugarCRM Survey Modules , you can implement a proper automated feedback process. Retail: 54. Professional Services: 58.

NPS 30

NPS Net Promoter Score Transportation Hospitality 30