Beyond Philosophy
JULY 17, 2021
After meeting a fellow Customer Experience proponent on a new social media platform called Clubhouse, we invited author and speaker Stacy Sherman to debate. The topic: Is Customer Experience the new marketing, or is it an entity on its own? Key Ideas to Improve your Customer Experience.
Beyond Philosophy
DECEMBER 10, 2022
Going viral is the goal of any passionate social media poster. Unless, of course, the viral post is about how you broke a guitar during a customer’s flight and then showed “indifference” to their complaint. Key Ideas to Improve your Customer Experience. It’s no different with social media.
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Beyond Philosophy
FEBRUARY 6, 2021
got her doctorate at Stanford University, and after a stint at the University of Hawaii and then Apple, she now works in Silicon Valley at a social media giant. Both scientists have been charged with applying what they know about the behavioral sciences to guide both internal decision making, and external customer decision making.
Beyond Philosophy
APRIL 3, 2021
Understanding why this is can help you optimize your ability to manage your team, your business, and even your social media feed. Our social brain maxes out around 150 for loved ones, close friends, friends, and so on, but we can maintain relationships with acquaintances and familiar faces for up to 1,500.
Beyond Philosophy
OCTOBER 26, 2023
However, the Functional Value deteriorates as the customer ages. I saw a social media post that highlighted this a while back. No one is getting together somewhere in South Dakota to celebrate being a Hanes customer, nor do they name-drop their undershirt brand on social media or to a prospective mate.
Beyond Philosophy
JANUARY 19, 2022
Some say it will combine social media and virtual reality (VR), like a more complex VR chat. We think it is the future of Customer Experiences. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR. Key Ideas to Improve your Customer Experience.
Shep Hyken
DECEMBER 28, 2021
Calming Upset Customers. How Leaders, Managers, and Staff Can Stay Effective During Unpleasant Conversations. Shep Hyken interviews Rebecca Morgan, an international speaker, management consultant, and bestselling author. She wrote the bestseller, Calming Upset Customers that sold more than 250,000 copies.
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