CommBox

SEPTEMBER 13, 2021

24/7 Customer Engagement – With chatbots, your business is always available. You can communicate with customers worldwide, offer products and complete sales processes without having on-site human support agents. Later, you can contact your potential customers by phone or chat and shorten your sales cycle. .

Sales 98

Sales AI Healthcare Omnichannel 98

CommBox

OCTOBER 5, 2021

Meet Commbox – an omnichannel customer communication platform and an official partner of WhatsApp! Powered by AI, Commbox allows businesses to build customizable chatbots in minutes and automatically communicate with customers via WhatsApp chatbots. 5 Reasons to use Commbox Customer Communication Platform .

AI 98

AI Sales Omnichannel Artificial Intelligence 98

Zendesk

JANUARY 3, 2023

From personal money management apps and price comparison services to accounting apps for businesses, millions of companies and consumers use open banking to stay on top of their everyday finances. In fact, half of financial services customers say they would walk away from a company after a single bad experience.

CX 52

CX Finance Artificial Intelligence AI 52

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. From there, you can choose to take on more use cases and more departments – from lead qualification for your sales teams, to IT, HR and finance teams.

AI 98

AI Unstructured Data Engineering CRM 98

CommBox

OCTOBER 11, 2021

Digital innovation combined with Covid-19 drove an unprecedented change in consumer behavior towards digital commerce, creating it an actual war zone for retail brands. Large retailers now battle for consumers’ hearts and money, dedicating significant resources to improve customer experience and close sales using automated sales chatbots.

Sales 52

Sales Omnichannel Social Media Retail 52

CommBox

SEPTEMBER 23, 2021

Better Customer Communication – Chatbots understand your customers’ intentions and provide answers accordingly. You can use chatbots to automatically solve similar customer problems while providing the same tone and friendly voice that suits your brand. Send forms and sign customers remotely. .

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. They guide you on how to leverage the gathered insights to improve your customer experience journey.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Ameyo Callversations

AUGUST 26, 2021

They have enabled contact centers to lead incredible innovations and tremendous achievements, allowing them to do things with user data that people only manifested about years ago. Contact centers now focus on customer satisfaction, improved experience, and refined service while enhancing organization sales.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Then, customers can ask questions and get answers no matter what time of day (or night) it is. Increased customer satisfaction and retention.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Zendesk

MAY 3, 2021

The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. Companies need to be prepared, not just for commerce online, but for omnichannel service on new channels to extend your ecommerce reach. Financial Services & FinTech.

CX 52

CX Manufacturing Entertainment Healthcare 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Additionally, the ongoing pandemic has also created a need for customer service teams to be more sensitive and cautious in their approach towards customers.

CRM 52

CRM AI Customer Service ML 52

Callminer

AUGUST 1, 2017

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. Depending on the business, these factors can be customer satisfaction, new sales, lifetime value of customers, and first call resolution rate that should also be measured to have a good balance between efficiency and effectiveness in a campaign.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Hodusoft

MARCH 21, 2024

HoduSoft offers HoduCC- Omnichannel CX Suite, designed to enhance BPO operations. In this blog, we will delve into the key challenges that BPOs face in offering the best possible support to their customers and how HoduCC can prove to be a beacon of support for this industry. Overview of The BPO Industry: How It Works? What is BPO?

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”.

Start-ups 118

Start-ups Innovation Sales NPS 118

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. As a result, customer satisfaction also increases.

Contact Center 52

Contact Center Finance Social Media Artificial Intelligence 52

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132